| E17−22 (5–10 min) |
| | | Cost | | | | | Type of Quality Cost |
| | a. | Costs incurred by Millan customer representatives traveling to customer sites to repair defective products |
| | b. | Lost profits from lost sales due to reputation for less–than–perfect products |
| | c. | Costs of inspecting components in one of Millan’s production processes |
| | d. | Salaries of engineers who are designing components to withstand electrical overloads |
| | e. | Costs of reworking defective components after discovery by company inspectors |
| | f. | Costs of electronic components returned by customers |
vicori19
sheet17-22.xls
