In this module, we study email as a source of workplace friction. Think of an example from your own work (not personal) experience, in which some form of message created a conflict. Think of a single example, not several.
What do you believe created the conflict: choice of words, tone, format, or something else? If there were two or more factors, discuss their relative importance. How could the conflict have been avoided?
Support your analysis using the sources mentioned in the Case, SLP, or Background Info. Identify each source with an in-text citation. There's no need to place the full reference at the bottom of your posting, if the reference appears in the module--otherwise, it's required.
Your analysis should be complete, concise, positive, and logical. You should use standard English; avoid slang, jargon, and Webspeak (e.g., typing "4" instead of "for").
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