Final paper - for Zeek the Geek only

********* Address : 8888888888

Creative, disciplined, organized – the skilled office professional!

Core Competencies

· Event Planning - Training/Development - Goal Setting

· Editing - Operational Procedures - Professional Writing

· Customer Service - Research - Conflict Resolution

· Sales - Recruitment & Selection - Purchasing & Receiving

Residence Life

FIRST Teams 2010-2011

Southeastern University, Lakeland, Florida

Successfully led a group of first year students through weekly leadership training classes. Developed activities and events engaging students throughout the year, as well as created a weekly curriculum to be completed every semester.

First Year Experience 2010-2011

Southeastern University, Lakeland, Florida

Co-taught two freshmen leadership credited courses, which included creating lesson plans, assisting in class assignments, and planning weekly volunteer projects for the student to participate in. Counseled and mentored freshmen students outside of the classroom, also ensured their trust in dealing with sensitive subjects. Also connected with other groups on campus to promote events and build community on campus.

Resident Assistant 2011-2012

Southeastern University, Lakeland, Florida

Assisted students in planning, promoting, and facilitating opportunities to join in a number of residence halls. Provided roommate mediate and conflict management. Maintained effective working relationships with campus departments. Coordinated six academic, social, and service events every month, while maintaining a practical budget. Worked “on-call weekend duty,” addressing any student issues that occur. Facilitated hall gatherings. Wrote and edited monthly resident newsletters. Responded to emergency situations. Weekly duties involved: team meetings, mentoring, administrative office hours, and a Resident Assistant course.

Student Life

Dream Center Volunteer 2011-2012

Lakeland, Florida

Once a month, myself along with our other Residence Halls, would assist with community service projects to assist those living in low-income housing and elderly homes. The projects included, but were not limited to: cleaning storage rooms, organizing donations, donating groceries, as well as restoring/cleaning the yards and homes of people in the community. Also helped to facilitate the Love a City campus event, partnering with Southeastern University.

Oracle 2011-2012

Southeastern University, Lakeland, Florida

Participated in the university’s open mic-night. Read and shared various pieces of literature and poetry along with other students and faculty members.

Kappa Pei Tau 2012

Southeastern University, Lakeland, Florida

Founded a club on campus for women to participate in, and learn leadership skills derived from The Habitudes leadership curriculum by Tim Elmore. “Kappa Pei Tau” stood for: belonging, purpose and destiny. The goal was to exemplify those traits in the women in my halls through a support system on campus.

Cambodia Mission Coordinator 2010-2012

Southeastern University, Lakeland, Florida

As a leader, I was responsible for interviewing and recruiting students to join new teams to send to Cambodia, to start new English programs throughout the country. I also helped raise money through events and donations done in the community. Helped students create a practical English program to teach ESL students, and edited the final curriculum. For two week or one-month increments, I would teach English in schools with other Southeastern Students. I was based out of the Orphanage of Hope and Saala School of Hope, where I also counseled students who had been sold into the sex industry.

Employment

Head Cashier March 2013-Current

Barnes and Noble, Enfield, Connecticut Leads the store in selling membership cards, capturing e-mail addresses, and assisting in customer service with great consumer satisfaction. Authorizes return/exchanged transactions, handles cash wrap offices, follows through with money orders, prepares the deposit, conducts on the spot training and develops new store procedures for the ever-changing, fast-pasted environment.

Sales Support Advisor 2012-2013

LEGO, Enfield, Connecticut Assisted in the billing department, researching sensitive fraudulent orders while taking cautious steps to ensure consumer privacy. Worked as part of a team to plan and develop more practical ways to assist Customer Service Representatives. Participated in daily team meetings, and weekly department meetings, while maintaining a great working relationship with the other Representatives.

Customer Service Representative 2008-2012

LEGO, Enfield, Connecticut

Answered consumer phone calls for various questions pertaining to the LEGO Company and their accounts. Placed phone orders, aided customers with product troubles, answered e-mails, processed letters, monitored messages boards, helped with quality concerns, imputed customer data in the company’s software system. Received training in SAP, CRM, and CRS systems. Attended team-building exercises and coaching to better my skills in the sales department. Also, assisted in with data entry whenever the need was present.

Teacher’s Assistant 2010-2011 Southeastern University, Lakeland, Florida Assisted professors in the Religion department by correcting/grading papers, fulfilling administrative office duties, completing student reports, as well as imputing grades and attendance records. Also assisted teaching freshmen classes for the period of a semester.

Education

********* Current

*********** – Master of Science Clinical Mental Health Counseling

Southeastern University 2008-2012

Lakeland, Florida - Bachelor of Arts English Bachelor of Arts Interdisciplinary Studies

Achievements

Academic Honors Ceremony May 2012 Southeastern University, Lakeland, Florida Selected as Senior Speaker to represent the College of Christian Ministries and Religion to deliver the final message to the graduating class, student body, faculty and staff. Literary Theory Symposium May 2012 Southeastern University, Lakeland, Florida Selected to present completed research on literary theories pertaining to deconstruction and feminism.

Jerusalem Study Abroad Program 2009

Southeastern University, Jerusalem, Israel

Women’s Tennis Team 2008-2011

Southeastern University, Lakeland, Florida

References

Ray Allen – Director of Student Housing and Residence Life Southeastern University, Lakeland, Florida Phone: (863) 667 – 5746 E-mail: [email protected] Paula Hoffman – Resident Director Southeastern University, Lakeland, Florida Phone: (330) 540 – 6491 E-mail: [email protected] Dr. Ricky Cotton – Department of English and Foreign Languages Chair Southeastern University, Lakeland, Florida Phone: (863) 667 – 5746 E-mail: [email protected] Matthew Crocker – Systems Process Manager LEGO, Enfield, Connecticut Phone: (860) 763 - 7862 E-mail: [email protected]

2