BusinessCharting

Please identify a process for which you can observe or collect data. Data collected from a process are one way of "keeping score." An example is collecting the time it takes to serve a customer at a drive through window. Please collect between 10 and 30 sequential data points from this process. For most cases, collecting time data in terms of seconds rather than minutes is preferred. The differences between the values should represent nothing more than random variation. If during the data collection you observe a significant change in values, due to a possible change in conditions, don't reject the data points; simply make a note of it. Record the consecutive data points into a single column in Excel.