"For Prof Xavier Only"

Unit 2 [221: Customer Service]

Assignment Details and Rubric On-Time Technology Products

Assignment Instructions: The founder of On-Time Technology Products is being pressured by their biggest investor to use cheaper parts that will not last more than one year. Based on your reading of ethics in this PowerPoint© presentation, apply ethical reasoning to respond to this big investor regarding your company’s ethical position on using these cheaper parts. Checklist:

• Review the PowerPoint presentation on consequential, non-consequential, and virtue ethics. • Then using an ethical perspective from the above presentation, and apply it to respond to the

big investor. • Discuss how your ethical response also complies with providing exceptional customer service.

Scenario Background:

On-Time Technology Products (OTTP) sells products relating to time. Their product line consists of a huge assortment of clocks, watches, daytime planner books, and software. Many of their products are unique and innovative. They have been frequently compared to other high-end retailers.. Their products are sold in retail stores, via the Internet, and via catalogs. Their call center is presently in Dayton, Ohio.

Mark MacGibson is the new President for On-Time Technology Products. Mr. MacGibson is a graduate from Kaplan University’s MBA program. Mary Graff has a Bachelor’s degree in Business from Kaplan University and is the supervisor for the Customer Service Representatives. Mr. MacGibson and Ms. Graff’s plans are to take On-Time Technology Products to a new level of exceptional customer service.

Directions for Submitting Your Assignment:

Before you submit your project, you should save your work on your computer in a location and with a name that you will remember. Make sure your project is in a 2-page Word document and then, when you are ready, you may submit on the Dropbox page by following these steps.

1. Go to the Dropbox. 2. Click the link that says “Submit an Assignment.” 3. In the “Submit to Basket” menu, select Unit 2: Assignment. 4. In the optional “Comments” field, type any additional information you wish your instructor to see. 5. Click the button that says “Add Attachments.” 6. Follow the steps listed to complete attaching your file. 7. You will be able to come back to the Dropbox and view your graded work or in the Gradebook after your instructor evaluates it.

Unit 2 [221: Customer Service] UNIT 2 Assignment Grading Rubric

Percent Kaplan

Possible Score For This Project: 100 40

Percent Points Points

Content per checklists: Possible Possible Earned

Answer provides correct and complete information demonstrating analysis and critical thinking:

• Using an ethical perspective from the PPT, and apply it to respond to the big investor.

• Discuss how your ethical response, also complies with providing exceptional customer service.

80%

18

14

80% 32

Writing, spelling, and grammar 20% 8

Total Points:

100% 40

Your Project Score: