| Descriptive Matrix |
| Area | HCL (direct) | Flatworld Solutions (direct) | Craigslist (indirect) |
| service type | business services | individual/business services | individual/business services |
| operations | third party operations | third party operations | operations |
| Price | not listed on site | $6-$25/hr | $0-since company opportunity cost is doing the leg work |
| Service Level | HCL specializes in finding resources for companies to continue operating efficiently. Their focus is on keeping companies competitive by finding services that meet specified regulations. Their disadvantage is they do not list their prices and are not clear on what percentages are rendered for their services. | Flatworld Solutions focuses on linking individuals to sources from homebuying to special event services like photography. They do list their prices and have a contact number for direct support. They provide similar services as Outsource Inc but are very limited to goods and services. Flatworld would be credited as the most comparitive with our system with providing the proper leg work for consumers but fall short with providing access to tangible products. | Craigslists is similar to Outsource Inc by offering a link to a wide variety of goods and services online. However, the customer is responsible for doing the leg work of searching on there own. There site is designed to for navigation but lacks any attractiveness. |
| Advertisement | | | No Ads |
| Advertising | HCL advertising does pinpoint their main focus on their goals. However they do not label it clear on the website. This brochure had to accesessd through a search engine. The home site is overloaded with information that one would have to search through for the primary objective of the company. | Flatworld Solutions does advertise what services are offered. They also point out their customer size and locations numerically. This could appear as a challenge to rival companies. Compared to Outsource Inc, this type of advertising would be broad and limited. We serve similar industries named above but we are also capable of doing more. Also, it is emphasized in our advertising material so customers are aware of what is available to them when doing business with us. | Craigslist does not have ads since they use a flat fee for marketing certain products and services. It is similar to a local newspaper and it charges to resubmit as well. So customers may miss out on deals if a discouraged seller decides to pull their add offline due to inactivity. Since we have specialists searching 24/7 to meet the consumers needs, we will have the ability to catch it. Eventually it will be costly not to deal with us and going the Craigslists route. |
| Why individuals/companies should choose Outsource Inc | HCL has been around for over 15 years and has established a clientele base. Their main focus was originally in IT. Over time they have branched out in other fields like locating services for companies in the financial and health field. There is no toll-free number or e-mail contact to reach them. The customer would have to leave their contact information on the “contact us” page to get assistance.
Outsource Inc is more interactive and will be available for calls 24/7. Our toll-free number, e-mail and live chat services will be open at the customer’s convenience. We feel that if a customer is looking for contact information, they need service immediately. We do not want to call them at our convenience when there is a chance they will not be available. They will have a human on the phone and will not have to worry about talking to a recorder.
| Flatworld Solutions has been around over 10 years. Their focus is to help companies improve efficiently cutting costs. Their specialties are in locating resources that fit a companies need. So if a business or independent needs a service. They are a closely in comparison to Outsource Inc with the amount of services offered.
Outsource Inc is a company based on being diverse. We offer financial and IT services but we are not limited there. If a person desires a tangible good to assist them with this service, we will locate that as well. Customer satisfaction will be fully met with Outsource Inc.
| Craigslists has been running longer than any of our direct competitors. They allow customers and business owners to locate the best goods or services. The customer has the opportunity to pick locations and communicate openly with sellers or buyers. Outsource Inc is a company that takes the burden costs off by searching and return with options. Customers have demanding lifestyles, and spending time on sites searching for the best deal is just not productive. We guarantee the best options for them and will not miss out on deals since we have specialists searching around the clock. Craigslists is known for having the seller come and go which causes customers to miss out. We will lock the deal with the seller in order to prevent frustrated sellers from pulling ads. |
| Sources | http://www.hcltech.com |
| | http://en.wikipedia.org/wiki/HCL_Technologies |
| | http://www.slideshare.net/hcl/the-rsa-andhclbusinessalliance |
| | http://www.flatworldsolutions.com |
| | http://www.eliteenvy.com/how-does-craigslist-make-money/ |
| | http://www.craigslist.org |
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