reflection Conflict and Stress

CONFLICT AND STRESS Causes of organizational conflict Negotiation

• Distributive and integrative negotiation Stress in organizations

• Stressors, stress, and stress reactions • Personality and stress • Stress reactions

o Behavioral, psychological, physiological Managing stress What do you need to know?

• What are sources of conflict and stress, and how do these issues manifest in organizations?

• What are some strategies for managing stress?

Why do you need to know it? • Conflict and stress are ubiquitous in social life inside and outside organizations. • Understanding how conflict and stress cause problems and some potential

solutions provides strategies for structuring better workplaces.