FOR PROFESSOR RYAN

As you complete your weekly reading, answer the questions below.

Please review the following writing guidelines prior to answering the questions:

· Remember to respond to the questions using your own words.

· Do NOT copy responses from the textbook, internet or other resources.  This is plagiarism, which is illegal, and may result in a failing grade.

· You MUST paraphrase information in your own words and not transfer word-for-word.  

· For information on how to avoid plagiarism, please visit the Writing Center in the Student Success Center

Part 1: Vertical communication is the flow of information both up and down the chain of command.

After reading page 128 in your textbook, describe a time when you used vertical communication and specify if it was communication up or down the chain of command?

5 points

Answer:

Type your answer here

Part 2: The grapevine is an informal channel of transmitting information between co-workers and peers.

After reading page 129 in your textbook, answer the questions below.

10 points

Describe a time when you received information through the grapevine at work.

Type your description here

5 points

Explain how accurate the information was from your co-worker as opposed to your supervisor.

5 points

Part 3: There are five (5) response styles when receiving a message: Advising, Diverting, Probing, Reassuring, and Reflecting.

After reading page 144 in your textbook, choose two (2) of the five (5) styles and provide an example of how to use the style correctly.

10 points

Answer:

Type your example for one style here

Type your example for another style here

Part 4: When receiving constructive criticism, we often deal with emotions. We tend to take criticism personally and defend our work and/or behavior.

After reading page 147 in your textbook, rate your ability to accept constructive criticism on the following scale of 1 to 5 AND explain your self-rating.

1=Very comfortable

2=Comfortable

3=Somewhat comfortable

4=Uncomfortable

5=Very uncomfortable

10 points

Answer:

Rate your ability here and explain your self-rating

Part 5: After reading pages 169 - 170 in your textbook, state whether the transactions below are complementary, crossed or ulterior.

15 points

Is the transaction below complimentary, crossed or ulterior?

Type your answer here

“You were late again today!”

“I’m sorry, it won’t happen again”

“Okay good, I hope not.”

5 points

Is the transaction below complimentary, crossed or ulterior?

Type your answer here

“Steve, I would like to talk to you about an error I found on this report when you have a moment”

“Geez, why are you always criticizing me!”

5 points

Is the transaction below complimentary, crossed or ulterior?

Type your answer here

“Hi Susan, would you be interested in joining our group?”

“Sure, I am always looking for new group to join” (thinking- I would like to get to know you better, I think you’re cute).

5 points

Part 6: Conflicts arise for three (3) primary reasons:

1. We fail to make our expectations known to other parties.

2. We fail to find out the expectations of other parties.

3. We assume that the other parties have the same expectations that we have.

After reading pages 178-179 in your textbook, describe an organizational conflict you had and indicate the primary reason behind the conflict. Be sure to indicate one of the three primary reasons listed above.

10 points

Answer:

Type your answer here

Part 7: There are five (5) conflict management styles: Forcing, Avoiding, Compromising, Accommodating and Collaborating.

After reading page 181 in your textbook, describe a conflict situation you faced and explain the management style used. Be sure to explain one of the five conflict management styles listed above.

10 points

Answer:

Type your answer here

You will earn additional points if you correctly submit the worksheet to the assignment dropbox.

5 points

You will earn additional points if you use proper sentence structure, grammar and spelling.

5 points