HMRT440DB3

Managing Organizational Change

Quesadra Dynell Goodrum

Class Discussion Phase 2

Instructor: Ericka Smith

11/28/2014

An example of transactional change would be operational. Two examples of routine changes are equipment and personnel changes. I have experience operational change when the company I was working for sold the location and business to a private owner. The private owner kept the management staff but hired new employees. Thus this is also the point in which I experienced personnel change. I and my supervisor were tasked with the charge to train the new personnel. I was working at Petro Mart which is a gas station in Florida. The Florida lottery changed the machines in which tickets where to be issued on. On top of which new cash registers where to be brought in and software. We had to take special classes in which to become certified on the machines and then retrain the staff. In this instances risk was high but the opportunity for making more money out weighed it. The whole staff was affected by these changes but the ROI (return on investment) was higher for the new owner.

When a new owner took over the way in which the gas station was run was also changed. The way of doing things was completely different than what we had become accustomed to with the old organization. The structure in which product was ordered changed. I was no longer the assistant manager I became the store manager and my used to be boss became my subordinate. This was due to the fact that I had more in store hours logged over the course of 3 years when the transformational change occurred. The Individuals we reported to change as well so that it affected the overall culture of the company. Another transformational change was the name of the company the business environment and culture. Transformational, Routine, and Transactional change can be risky if poorly navigated. Not all change is bad and the opportunities that can be achieved through proper navigation are great. Sometimes changes affect only a few people and other changes be affecting the organization as a whole.

References

Cawsey, D. I. (2012). Organizational Change: An Action-Oriented Toolkit . Thousand Oaks, California: Sage Publications.