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Final Training Report

Course Number: HRM 6623

Submitted by:

Professor: Dr. Daniel F. Michael

Assignment: Proposed Training Program

Plan Suspense Date: February 16, 2009

Program Title: Clean a Computer Keyboard

Program Description: This training program is designed to teach trainees how to clean a

computer keyboard. This job task is very important because of the following: (1) by performing

preventive maintenance (i.e. regular computer keyboard clean-up) malfunctioning of the

keyboard at a critical time may be prevented); (2) by one cleaning a computer keyboard the

spread of disease in the workplace could be prevented, especially during cold and flu season.

Results from a University of North Carolina, Health Care System (date) study found high levels

of disease-causing bacteria on a sample of 25 computer keyboards. The study concluded that by

disinfecting the keyboards with isopropyl alcohol or any other disinfectant it eliminated the

surface bacteria. Training objectives derived from task and KSA’s analyses are shown below.

Definitions:

Terminal Learning Objective (TLO): Overall goal to achieve as a result of

a training program.

Enabling Training Objective (ELO): Part of an overall goal, also referred to as

intermediate goal of the TLO.

Training Objectives: The training program has four training objectives consisting of one (1)

Terminal Learning Objective (TLO) and three (3) Enabling Learning Objectives (ELOs).

Terminal Learning Objective

Action: Clean a computer keyboard

Conditions: Provide a computer keyboard with five malfunctioning keys (space,

backspace, shift, F, and I keys); small flat-head screwdriver, one can of

compressed air, isopropyl alcohol, Q-Tips, lint-free cloth or “Bounty” paper

towels; and keyboard diagram; conducted in a classroom environment.

Standards: Complete ELO procedures sequence within 15 minutes.

Enabling Learning Objective 1

Action: Disassemble a computer keyboard

Conditions: Provide a computer keyboard with five malfunctioning keys

(spacebar, backspace, shift, F, and I keys), one flat-head screwdriver, and a can of

compressed air, in a classroom environment.

Standards: Perform sequential action steps within three (3) minutes.

Enabling Learning Objective 2

Action: Clean computer keyboard housing and keys.

Conditions: Given a partially disassembled computer keyboard; given the

backspace, spacebar, shift, F, and I keys; given a can of compressed air; isopropyl

alcohol; Q-Tips; and lint free cloth, in a classroom environment.

Standards: Remove all foreign materiel (solid or liquid), follow performance

steps in sequence, and complete action within 9 minutes.

Enabling Learning Objective 3

Action: Assemble a computer keyboard

Conditions: Given a partially disassembled computer keyboard; given the

backspace, spacebar, shift, F, and I keys and in a classroom

environment.

Standards: Follow performance steps in sequence and complete action within

three (3) minutes.

Training Methods: This training program consists of single presentation of an hour and twenty

minutes; using a combination of demonstration (primary technique), lecture, discussion, practice,

and performance oriented training and testing in a classroom environment. Demonstration will

be used as the primary training technique because the skill to be taught requires psychomotor

activities such as physical movement, coordination, and use of motor-skills. When the

demonstration technique is used it should be accompanied by practical exercises in the form of

performance oriented training and performance oriented tests. This gives the instructor the ability

to measure trainee learning by means of the psychomotor activity—one will measure the level of

skill learning.

Lesson Plan: See Lesson Plan (attached)

Training Materials: Equipment required for students / *required by instructor(s)

Item Quantity

Computer keyboard 4

Small Flat-head screwdriver 3

Compressed air cans 3

Bottle, isopropyl alcohol 3

Box Q-TIPS, small 3

Roll “Bounty” paper towel 1

Laptop computer 1

Proxima projector 1

Lesson Plan /viewgraphs 1

Training Evaluation Plan: Hands-on skills tests will be used to assess student learning

outcomes w/r/t (with respect to) TLOs. This test will be used to measure trainee knowledge/skills

learned as a result of training received—application of skills learned in the classroom and

measured by a performance oriented test psychomotor activity. This will take place shortly after

the completion of the practice session.

Evaluation to determine participant reaction: This evaluation will be conducted by means of

a questionnaire following the hands-on-test (see Appendix C in Lesson Plan). This technique

only reports attitudes and feelings, not hard data. Each answer to statements and questions will

be analyzed independently.

Task Analysis: For the purpose of this task analysis the job of web developer was selected. The

following is a brief description of a web developer’s current job (Ref. O*NET, Summary Report

for 15-1099.04 - Web Developers): Develop and design web applications and web sites. Create

and specify architectural and technical parameters. Direct web site content creation,

enhancement and maintenance. Maintains workstation computer equipment by cleaning and

performing troubleshooting procedures and so on.

Notional Statement: All tasks performed on this job have been specified by means of Subject

Matter Expert’s (SMEs) interviews and job observations. The task used in this program is

described below.

Task: Maintains workstation computer keyboard by cleaning it in order to prevent

malfunctions and the spread of disease in the workplace. (Task Importance: Important).

Task importance determined using a scale of 1-5 with 3 being important.

1 = Not important (Improper task performance results in no error or consequences for

people, things, or places).

2 = Slightly important (Improper task performance may result in slightly serious

consequences for people or slightly serious damages to things and places.

3 = Important (Improper task performance may result in moderate consequences for

people or moderate damages to things and places).

4 = Very Important (Improper task performance may result in serious consequences for

people or extensive damages to things and places).

5 = Crucial (Improper task performance may result in very serious consequences for

people or very extensive damages to things and places).

KSA Analysis: The following represent the knowledge, skills, and abilities (KSAs) relevant to

the task and they range from important to major importance.

Knowledge

Knowledge on basic computer safety procedures. (Major importance)

Knowledge about the hazards of bacteria accumulation to computer operators.

(Important)

Knowledge about proper agents suitable for disinfecting computer hardware items (i.e.

mouse, keyboard, etc.) (Important)

Skills

Skill on connecting basic hardware devices (i.e. keyboards, mouse, and other peripheral

devices) to the computer. (Important)

Skill in removing and replacing computer keyboard keys. (Very important)

Skill in using disinfectants to clean computer hardware (i.e. mouse, keyboard, etc.).

(Important)

Abilities: None

Based on the above task and KSA analysis the training program tentative plan resulted into the

training objectives specified above in the training objective section.

Person Analysis: Analysis was conducted by means of a survey containing two basic questions.

Trainees that participated in the survey indicated that they had no knowledge (0-Low) showing a

need for training in this particular skill.

Person Analysis Survey

Name: ________________________

Date: ________________________

Department or Section: _______________________

Please take a few minutes to complete the following questioner. Using the scale below select a value from 1-5 and place it in the space available next to the statement.

0 1 2 3 4

Low Average High

1. Your level of knowledge about the topic “cleaning a computer keyboard.”

2. Your level of knowledge on disassembling/assembling a computer keyboard

Project Plan: Tasks, Responsibilities, and Target Dates

Target Dates Tasks Responsibilities

Feb 2, 2009 Receive task to develop Training Plan Colondres / Broady

Feb 5, 2009 Task Analysis Colondres / Broady

Feb 7, 2009 Training Objectives Colondres

Feb 9, 2009 Person Analysis Colondres

Feb 16, 2009 Detailed Training Proposal (Project Plan Due) Colondres/ Broady

Feb 16, 2009 Decision on Budget for Materiel Colondres / Broady

Feb 18, 2009 Feedback on Training Proposal Due Dr. Michael

Feb 23, 2009 Final Revised Training Program Plan Colondres / Broady

Feb 26, 2009 Pick up 4 ea Keyboards at WHINSEC Colondres

Feb 26, 2009 Procure and secure-Q-TIPS, compressed air

cans 4 ea, Bounty Paper Towels 1ea roll, free

lint towels 3ea, isopropyl alcohol 3ea bottles,

and small flat head screw drivers 3ea.

Broady

Feb 27, 2009 Rehearsal Colondres / Broady

Mar 2, 2009 Presentation: Clean a Computer Keyboard,

Test, and Evaluation (reaction)

Colondres / Broady

Mar 4, 2009 Final Training Report Due, BBDDB. Colondres / Broady

Design/Implementation Proposal: See Lesson Plan

Lesson Plan

Clean a Computer Keyboard

I. Administrative Section

A. Job Task Taught/Title: Clean a Computer Keyboard

B. Academic Hours—Hours required to teach this lesson are as follows:

Hours/Method: Conference/Discussion…………15 min.

Demonstration……………….....20 min.

Practice………………………....15 min.

Test…………………………..…20 min.

Questioner………………………10 min.

Total………………………….…1 hr. 20 min.

C. Test Lesson Number:

D. Prerequisite Lesson(s): None

E. Clearance Access: N/A

F. References: None

G. Student Study Assignments: None

H. Instructor Requirements: One (1) Primary Instructor (PI & SME) and one Assistant Instructor (AI & SME)

I. Additional Personnel Requirements: None

J. Equipment Required for Instruction:

Item Quantity

Computer keyboard 4

Small Flat-head screwdrivers 3

Compress air cans 3

Bottle, isopropyl alcohol 3

Box Q-TIPS, small 3

Roll “Bounty” paper towels 1

K. Instructor Materials: This lesson, laptop computer, proxima projector and viewgraphs.

L. Student Materials: None

M. Classroom: Classroom general purpose with setting for 10 minimum.

N. Instructional Guidance: Before presenting this lesson, instructors must thoroughly prepare by studying this lesson and

identify reference material.

O. Proponent Lesson Plan Approvals: Dr. Daniel F. Michael, Position: Professor,

Date: ___________

P. Safety: Safety measures will be discussed during lesson presentation.

Q. Risk Assessment Level : Low

R. Environmental Considerations: No environmental hazards.

II. Introduction Method of Instruction: Discussion/Lecture

Instructor to student Ratio: 1:5

Time of Instruction: 10 min.

Media: Small Group Instruction

A. Put the Employee at Ease: How many of you have computers at home that

everyone in the family uses? Have you ever noticed that your keyboard can

become pretty filthy after a while? With all of the dust, dirt and debris that can

be floating around your work station (not to mention the food and drinks you

may have spilled) it can become a sticky, grimy mess! Not only can a dirty

keyboard affect its functionality (sticky keys), but the germs and bacteria that

accumulate can pose a health risk.

B. Give an Overview of the Job: The task we are going to learn is how to clean a

computer keyboard. Computer keyboards need to be wiped at least weekly

with disinfectant and the keyboard and keys should be cleaned every six

months—that is considering that no spills or large amount of debris have been

dropped on the key board. Regular cleaning will prevent key malfunctions and

prevent the spread of disease.

C. Trainee Experience/Current Level of Knowledge and Skill: What is the degree of knowledge that you have on disassembling a computer keyboard?

What is the degree of knowledge that you have on cleaning a computer

keyboard by removing its keys?

D. Get the Employee Interested (Motivator): This job task is very important

because of the following: (1) by performing preventive maintenance (i.e.

regular computer keyboard clean-up) malfunctioning of the keyboard at a

critical time may be prevented); (2) by cleaning a computer keyboard the

spread of disease in the workplace could be prevented, especially during cold

and flu season. Results from a University of North Carolina, Health Care

System (date) study found high levels of disease-causing bacteria on a sample

of 25 computer keyboards. The study concluded that by disinfecting the

keyboards with isopropyl alcohol or any other disinfectant it eliminated the

surface bacteria.

NOTE: Inform the trainees of the following Terminal Learning Objective

requirements. Have a student read the TLO.

Narration by Instructor: At the completion of this lesson, you [the trainee]

will be tested on cleaning a computer keyboard.

(Slide No. 1) Terminal Learning Objective (TLO)—Job Task

Action: Clean a computer keyboard

Condition: Given a computer keyboard with five malfunctioning keys

(space, backspace, shift, F, and I keys); small flat-head screw

driver, can of compressed air, isopropyl alcohol, Q-Tips, lint-

free cloth or “Bounty” paper towels; and keyboard diagram;

conducted in a classroom environment.

Standards: Complete ELO procedures sequence within 15 minutes.

E. Prepare to Demonstrate: Have the trainees in a position to clearly see you

demonstrate the task.

III. Presentation: Job Task

NOTE: Inform the students of the Enabling Learning Objective requirements.

In sequence, have a student read the ELO and then demonstrate at

normal pace. Do this for each individual subtask until the entire job

task (3 ELOs) has been demonstrated (demonstrate at regular speed).

A. Demonstrate the task to the trainee

(Slide No. 2) Enabling Learning Objective (ELO) 1—Subtask

Action: Disassemble a computer keyboard

Conditions: Provide a computer keyboard with five malfunctioning keys

(spacebar, backspace, shift, F, and I keys), small flat-head screw

driver, keyboard diagram, and a can of compressed air;

conducted in a classroom environment.

Standards: Perform sequential action steps within three (3) minutes.

Learning Step/Activity 1: Disassemble computer keyboard

Method of Instruction: Demonstration

Instructor to Student Ratio: 1:5

Time of Instruction is: 5 min. (1 st Demonstration)

Media: Small Group Instruction

Performance Steps:

 Turn your computer off.

 Disconnect the keyboard from the computer.

 Wrap the cord nicely so it doesn’t get in your way

 Hold the keyboard upside down and shake it and then blow it clean with a can of compressed air.

 Take a small flat head screwdriver and remove each key by placing tip of screwdriver under the key and gently lift the key top off (See fig 1.1).

 Don’t forget to use your keyboard diagram in order to assist you during the process of assembly.

Narration by Instructor: Now that you removed all keys, you are ready to

get in there and clean out all the grime.

(Slide No. 3) Enabling Learning Objective (ELO) 2—Subtask

Action: Clean computer keyboard housing and keys

Conditions: Provide a partially disassembled computer keyboard; given the

backspace, spacebar, shift, F, and I keys, can of compressed air,

isopropyl alcohol, Q-Tips, and lint free cloth or ‘Bounty” paper

towels, conducted in a classroom environment.

Standards: Remove all foreign materiel (solid or liquid), follow

performance steps in sequence, and complete action within 9

minutes.

Learning Step/Activity 2: Clean computer keyboard housing and keys.

Method of Instruction: Demonstration

Instructor to Student Ratio: 1:5

Time of Instruction is: 5 min. (1 st Demonstration)

Media: Small Group Instruction

Performance Steps:

 Spray each key hole and the back of each key with a can of compressed air.

 Moisten a Q-TIP with isopropyl alcohol clean each key hole and back of each key thoroughly (See fig. 1.2).

 With a clean and dry Q-TIP wipe dry each key hole and key.

 Again spray key hole and keys with compressed air.

 Wipe the remaining keyboard with a free lint cloth or paper towel (i.e. Bounty).

 Allow keys to dry for 30 sec.

Narration by Instructor: Now that everything is clean, you are ready to

reassemble your computer keyboard and get back

to typing.

(Slide No. 4) Enabling Learning Objective (ELO) 3—Subtask

Action: Assemble a computer keyboard

Conditions: Provide a partially disassembled computer keyboard; the

backspace, spacebar, shift, F, and I keys, conducted in a

classroom environment.

Standards: Perform sequential action steps within three (3) minutes.

Learning Step/Activity 3: Assemble computer keyboard.

Method of Instruction: Demonstration

Instructor to Student Ratio: 1:5

Time of Instruction is: 5 min. (1 st Demonstration)

Media: Small Group Instruction

Performance Steps:

 Reattach each of the keys (in sequence reattach spacebar, backspace, shift, I, and F keys) to the keyboard by placing the key on top of the keyhole

and pressing gently until it snaps in place (Use the keyboard diagram

handout as a guide to reattach the keys).

 Turn your computer back on, and plug in your keyboard.

 Test each one of the keys by typing using the keys that have been cleaned—to verify proper assembly.

B. Repeat demonstration one step at a time.

Note: Explain each step in detail.

Note: Safety—During the demonstration stress the importance of turning the

computer off before disassembling, unplugging keyboard cable from computer,

ensuring that all keyboard components are dry before assembling—this is to prevent

electrical shock or burning the keyboard and/or computer.

Learning Step/Activity 1: Disassemble computer keyboard

Method of Instruction: Demonstration

Instructor to Student Ratio: 1:5

Time of Instruction is: 5 min. (2 nd

Demonstration)

Media: Small Group Instruction

Learning Step/Activity 2: Clean computer keyboard housing and keys.

Method of Instruction: Demonstration

Instructor to Student Ratio: 1:5

Time of Instruction is: 5 min. (2 nd

Demonstration)

Media: Small Group Instruction

Learning Step/Activity 3: Assemble computer keyboard.

Method of Instruction: Demonstration

Instructor to Student Ratio: 1:5

Time of Instruction is: 5 min. (2 nd

Demonstration)

Media: Small Group Instruction

Note: Ask questions--What are your questions pertaining to any of the steps

and procedures employed to clean a computer

keyboard?

C. Demonstrate again if needed

Note: Based on instructor’s judgment on how well the trainees are doing.

IV. Practice

Learning Step/Activity 1: Disassemble computer keyboard.

Learning Step/Activity 2: Clean computer keyboard housing and keys.

Learning Step/Activity 3: Assemble computer keyboard

Method of Instruction: Practice

Instructor to Student Ratio: 1:5

Time of Instruction: 20 min. (1 st and 2

nd Practice Runs)

Media: Small Group Instruction

A. Have the trainee do the job task (1 st Run-through)

Note: Watch the trainees carefully and correct errors. Praise their success and

reinforce their performance.

B. Have the trainee do the task again (2 nd

Run-through)

Note: Have trainee explain the task as he/she performs it. Instructor provides

helpful feedback.

C. Have trainee practice a third time (3 rd

Run-through)

Note: For the purpose of this block of instruction (Feb 23, 2009) the 3 rd

practice run won’t be conducted.

Note: Make sure the trainee understands the how and why of the task. Ask

the following questions.

 Why do you have to unplug the computer from the power source?

 What would happen if you begin to clean the keyboard with the computer still plugged-in to the power source and the keyboard plugged–in to the

computer?

 Why is it important to use isopropyl alcohol to clean the computer keyboard?

V. Summary

Method of Instruction: Lecture/Discussion

Instructor to student Ratio: 1:5

Time of Instruction: 5 min.

Media: Small Group Instruction

Check on Learning: Determine if the students have learned the material

presented by soliciting student questions and

explanations. Ask the students questions and correct

misunderstandings.

Review / Summarize Lesson

NOTE: See Slides 1 through 4.

A. Review of the ELOs

1. Disassemble computer keyboard (safety procedures).

2. Clean computer keyboard housing and keys.

3. Assemble computer keyboard.

Closing Statement: There are two primary reasons for learning this task: (1)

by performing preventive maintenance (i.e. regular computer keyboard clean-

up) malfunctioning of the keyboard at a critical time may be prevented); (2)

by cleaning a computer keyboard the spread of disease in the workplace

could be prevented, especially during cold and flu season.

VI. Student Evaluation

A. Testing Requirements: Hands-on skills tests will be used to assess student

learning outcomes w/r/t (with respect to) TLOs. This test will be use to

measure trainee knowledge/skills learned as a result of training received—

application of skills learned in the classroom and measured by a

performance oriented test psychomotor activity. This will take place shortly

after the completion of the practice session.

B. Feedback Requirements: Will include the following training evaluations:

1. Evaluation to determine learning--knowledge/skills (application of

concepts in the classroom. This will be done after the practice session.

Method of Instruction: Student Test (Performance Oriented)

Instructor to student Ratio: 1:5

Time of Instruction: 20 min.

Media: Small Group Instruction

2. Evaluation to determine participant reaction. This evaluation will be

performed by means of a questionnaire following the hands-on-test.

Method of Instruction: Student Questionnaire

Instructor to Student Ratio: 1:5

Time of Instruction: 10 min.

Media: Small Group Instruction

Appendix A - Viewgraph Slides

Viewgraphs for Lesson Title: Clean a Computer Keyboard

Slide 1

Terminal Learning Objective (TLO)—Job Task

Action: Clean a computer keyboard

Condition: Provide a computer keyboard with five malfunctioning keys

(space, backspace, shift, F, and I keys), small flat-head

screwdriver, can of compressed air, isopropyl alcohol, Q-Tips,

lint-free cloth, and keyboard diagram, conducted in a classroom

environment.

Standards: Complete ELO procedures sequence within 15 minutes.

Slide 2

Enabling Learning Objective (ELO) 1--Subtask

Action: Disassemble a computer keyboard

Conditions: Provide a computer keyboard with five malfunctioning keys

(spacebar, backspace, shift, F, and I keys), small flat-head screw

driver, and a can of compressed air, conducted in a classroom

environment.

Standards: Perform sequential action steps within three (3) minutes.

Slide 3

Enabling Learning Objective (ELO) 2--Subtask

Action: Clean computer keyboard housing and keys

Conditions: Provide a partially disassembled computer keyboard; given the

backspace, spacebar, shift, F, and I keys; given a can of

compressed air; isopropyl alcohol; Q-Tips; and lint free cloth,

conducted in a classroom environment.

Standards: Remove all foreign materiel (solid or liquid), follow performance

steps in sequence, and complete action within 9 minutes.

Slide 4

Enabling Learning Objective (ELO) 3--Subtask

Action: Assemble a computer keyboard

Conditions: Provide a partially disassembled computer keyboard; given the

backspace, spacebar, shift, F, and I keys, conducted in a

classroom environment.

Standards: Perform sequential action steps within three (3) minutes.

Appendix B - Student Handouts

Keyboard Diagram

Appendix C

Training Evaluation Form (Participant Reaction Level)

Name: _______________________ (Not Required)

Course Title: Clean a Computer Keyboard Date of Class: ___________

Instructor(s) Name(s): ________________________________________________

Instructions: Please take a few minutes to answer the following questions. Using the scale below

select a value from 1-5 and place it in the space available next to the statement. If you check

"Strongly Disagree, Neither Agree nor Agree, or Disagree," please explain why in the “Other

Comments” section. Also, answer the questions in the “Comments” section.

1 2 3 4 5

Strongly

Disagree

Disagree Neither Agree

nor Agree

Agree Strongly Agree

1. The objectives of this program were clear.

2. The instructor(s)/trainer(s) was/were helpful and contributed to the learning experience.

3. The instructor was knowledgeable with the materiel presented.

4. The training maintained your interest and attention.

5. The instructor had the ability to deal effectively with issues and questions raised by class

members.

6. The Instructor(s) displayed courtesy and tact.

7. The instructor was effective using teaching methods/techniques (e.g., lecture, demonstration,

discussion, exercises, etc)

8. The instructor displayed enthusiasm and interest.

9. I can see myself performing more effectively after attending this program.

10. The training material relating to classroom instruction is of practical use on the job.

11. The length of the training was adequate.

12. Overall, how would you rate this training (circle one)?

(1) Poor (2) Fair (3) Good) (4) Very Good (5) Excellent

Comments:

1. What were the strong and/or weak points of this training?

_______________________________________________________________________________

_______________________________________________________________________________.

2. What other areas or topics should be covered?

_______________________________________________________________________________

_______________________________________________________________________________.

Other Comments:

_______________________________________________________________________________

_______________________________________________________________________________.

Final Training Report:

Lesson title: Clean a Computer Keyboard

Date training was conducted: Mar 2, 2009

Location: Troy University, Columbus Campus

Number of students: Two

Student test: hands-on test

Test results: All students successfully completed test

Training Evaluation results: All students gave a positive reaction to the training

program with all areas receiving 5s (Strongly Agree).