related to bakery

Assessment Task 3

FDFOP2064A

Provide and Apply Workplace Information

Assessment Task 2

Case Study

STUDENT to complete this section

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Assessment Sections First Attempt Second Attempt

Task 2  Competent  NYC  Competent  NYC

Assessment Task 3

Please type the answers to the given questions, hand written answers will not be accepted. Always read the questions carefully, all the information you will need is available at sa.gov.au website.

It is well-known that before you come to work, you have to leave your “informal self” at

home. In the office, you're an employee, someone who's supposed to go about his work

in a professional manner. There is a way to talk to your superiors, to your peers and

your subordinates. This mode of communication is known as workplace communication

and is typically formal and to the point. Skills that qualify as laudable are:

Courteousness: A person should always be courteous while speaking to anyone in the

workplace, whether senior or junior. One should not speak disparagingly with juniors,

while speaking in a laudatory way with seniors. Courteousness should be maintained in

the workplace irrespective of rank.

Precision: You're not supposed to sit and chat in the workplace. Workplace

communication facilitates necessity and should be completed as quickly as possible. It

mostly consists of delegating tasks and reporting results. So keep it short.

Language: Nobody should ever use slang terms while at work. Business

communication should be crisp and clear so that everyone understands what you're

saying. Slang terms bring in the eventuality of misunderstanding and also look

unprofessional. So everyone should avoid using slang at work.

Low Speaking Volume: One comes across so many loud-talkers. Perhaps they are

naturally so or do so deliberately to drive some point across. But speaking loudly is

disturbing to other people around you, hence a low speaking volume should be

maintained.

Clarity: It is also essential to ensure that the person you are speaking with has

completely understood what you have to say. Hence, one should speak very slowly and

clearly. If you have a strong ethnic accent, you should make sure that you talk slowly

so that the other person gets what you have to say. It is always good to ask, "have you

understood?" just in case someone doesn't get what you have to say.

Listen to Others: Most people think of effective communication as a one-way thing.

But it is very important to also be a good listener and not just a good talker. Others too

often have something to say or to contribute to a discussion hence, listening too, is one

of the effective communication skills at work.

Assessment Task 3

Posture and Body Language: They say actions speak louder than words and the

same can be considered to be true at the workplace. The body has a language of its

own too, and at the workplace, the body ought to be courteous. There are simple things

to keep in mind, whether it is wishing everyone 'good morning' at work, or having a

courteous smile on your face, being well-dressed in office or sitting erect when

someone is talking to you.

Written Communication

Modern methods allow the least use of the written mode of communication (less than

before). Today, we use emails, service forms, report sheets and the occasional sticky

note. Your skills should extend to this area as well. Do not drone on about things in

your emails. In fact, an email is the perfect excuse to make it short, simple, quick and

effective. While filling reports on any projects or for employee appraisals, keep the

language clean and simple. It reflects on as you as someone who is hardworking and

prompt.

If one understands the significance or importance of something, then I feel that they do

that thing better. So instead of just dishing out all the important communication skills, I

feel it is equally important for people to understand, what is the big deal about it! It is

important to be formal and cordial in the workplace for several reasons. Firstly, you are

viewed by everyone in the office as someone who has a positive influence in the

workplace. Such people are always desired by companies. Secondly, you learn to get

your point across effectively and ensure that the work is done the way it should be. And

thirdly, (I'm being a bit informal here) it makes you look like a team player and makes

you more loved by the company overall!

So this was all about the communication skills and their importance. Now you know

how to communicate effectively in the workplace and why. So get on with the job!

By Arjun KulkarniLast Updated: 2/1/2012 Read more at Buzzle:

http://www.buzzle.com/articles/workplace-communication-skills.html

After reading the above information, write a short report detailing how well

your workplace performs and what improvements you think could be made.