(for nimmo)

Question 1

Having the _________ back quickly is essential to the efficient and effective operation of the organization.

		budget
		approval
		payments
		objectives approval

Question 2

_________ is a standard of excellence, achievement, and the like, against which similar things can be measured and judged.

		Ranking
		Standardizing
		Benchmarking
		Ordering

Question 3

The most difficult of all budget spreads are contractual adjustments by departments, and the problem stems from reimbursement methodologies that are employed by _________.

		hospitals.
		Medicaid.
		third-party payers.
		Medicare.

Question 4

To control cost of supplies, it is essential to maintain formal and informal communication channels with _________.

		nurses.
		physicians.
		administrators.
		clerks.

Question 5

Organizations aspiring to be the best, would set the benchmarking target at or above _________.

		50 percentile.
		100 percentile.
		90 percentile.
		80 percentile.

Question 6

Medicare reimburses most outpatient services on the _________ method or on a fee schedule.

		ABC
		APC
		ACC
		APS

Question 7

_________ generally means that the patient is sicker and requires more care than a patient without it.

		ACC
		AC
		SS
		CC

Question 8

In 1999 the Institute of Medicine published that hospital preventable medical errors were the cause of up to _________ deaths a year.

		50,000
		68,000
		100,000
		98,000

Question 9

Good data allows the manager to concentrate on the results of the benchmark study rather than on the _________ of the data.

		format
		quality
		amount
		validity

Question 10

Which of the following is not one of the several ways to improve cost structure of a health care organization?

		enhance physician benefits package
		enhance communication with physicians
		reduce utilization of services and supplies
		attain optimum productivity and staffing levels

Question 11

Determine at least 10 key success factors (key financial indicators) to benchmark in any hospital.

Question 12

Discuss the pros and cons of reporting contractual adjustments directly on the monthly financial reports at the department level.

Question 13

(Chapter 11) Compare the benefits being received by a representative hospital in a community with real amounts of the cost of uncompensated care being given by the organization.