Mr. Kay Nguyen is working at Burgerville for over 2 years. He said that working at Burgerville is only temporary while attending school. The hour he works is outside of his school time, so it helps pay for tuition. The work is very busy during high traffic hours, especially at the drive-through during dinnertime. His main responsibility is handling cashier, but he often help others where needed. He starts pay at minimum wages.

His supervisor encourages employees from time to time, but the wage is very low for employee to stay. He explains that turnover at Burgerville is below average compare to other place he has worked before.

Goal Setting:

What did you learn from this job? How does it impact your future? I encounter customers every day, I learn a lot about customer service in person. He dealt with all type of customers. He learned about servicing and created a friendly environment for customers

While studying and working, his self-motivation can encourage his learning and success, whatever be the scenario. He won’t stop staying here as a cashier. He will keep pushing himself to reach his goal setting

What are your obstacles? How do you deal with it? The most frustrate situation he endures during his tenure at Burgerville is the irresponsibility of other employees. They sometime either do not show up for work or call in. This creates a lot of pressure at work, as he has to cover for their shift. He usually has to stay extra hours to clean up and cover for other shifts.

Does BurgerVille create rewards or something to motivate its employee? Does it make you feel happy or comfortable when working there? Mr. Nguyen’s supervisor usually awards his employees with movie tickets for their performances. Also, they are award with employee of the month honor. The extra incentives always help for students. Knowing that this job is temporary for his situation, he is very comfortable when working at Burgerville.

How can BurgerVille improve its services as well as employee’s satisfaction in working? Mr. Nguyen has suggested that hiring more employees will help improve its service. The shortage of workers always creates a problem during busy time. In order to increase employee’s satisfaction in working, burgerville needs to increase pay rate to help workers adjust to cost of living.

Do you want to continuously work at BugerVille after your graduation? Why or why not? His plan is to work in Audit for a Big four company. He will plan to obtain a Certified Public Accountant license upon graduate from college. Working at Burgerville is only temporary for Mr. Nguyen. Mr. Nguyen sometimes felt that the work that they do at Burgerville chain is underpaid. He would like to be financial staple working as an Accountant.

His plan:

-Finish his BA degree.

- Applying the position in State job as Accountant.

=> Less self-motivation at work since he needs that job for the tuition and spending, not really want to work there for long term.

According to the article “ The Theory of purposeful work behaviota: the role of personanlity, job characteristics and experienced meaningfulness”, the model including implicit, higher order goal which represent essentialIn our model, these implicit, higher-order goals represent essential, enduring personal agendas that reside at the top of the individual ís goal hierarchy. “Although the goals at higher levels tend to be common across individuals, the importance or value attached to each goal differs dependsing on the individualís personality (DeShon & Gillespies, 2005). If not, a person would be overwhelmed by conflicts between goals and would be unable to act. This also explains the fundamental role personality plays in predicting which purposeful implicit goal the individual actually seeks to attain or considers beneficial.”

Employees motivations in organizations: An integrative literature review (Cam Sommer)

· Employee performance is frequently described as a joint function of ability and motivation. One of the primary tasks facing a manager is motivating employees to the best of their ability

· Work motivation is a set of internal and external forces that initiate work-related behavior, and determine its form, direction, intensity, and duration

· Positive Work climate- Employees have a common objective to attain as well as sufficient task interdependence

· Work objectivity should include a clarity of goals and goals that continue to grow

· Goal setting- complexity of the task for individuals needs to be considered when goals are set. Straight forward tasks are easier to focus on

· Employees need to avoid loss of self esteem

· Strong transformational leadership is extremely key for intrinsic motivation of employees

· Worker motivation and goals are a complex process and crosses many disciplinary boundaries like economics, psychology, organizational development, human resource management, and sociology.

· Organizational incentives and tools must all go towards the same things (organizational goals)

· At the core of the motivation question is how well individual worker goals align with organization

Interviewee: Amanda Cupp

Worked at Burgerville since 2009

Assistant Manager since 2012

1) What is the primary aim of Burgerville's company?

- Serve with love. Give card to all new employees at orientation with their principles.

2) What motivates staff?

- Internal competition between stores. Each store can do whatever gimicks they want; such as gift card sales, promotions, original prices, etc. Store winners give their employees gift cards, movie theatre tickets, cash visa cards. Amanda gave one of her employee's a $250 cash visa last year. Also prizes such as Blazer tickets, Timber tickets, and winterhawks ticktes...... (Incentives for selling more to reach goals)

3) The avg crewmember makes about $9.80. That is above minimum wage. There is a 6 month raise and a yearly raise after that, this is made sure to be communicated at the time of hiring so the employees have something to work towards and something to look forward to. Offering higher wages is motivating to keep job and do it well in order to stay. There is a middleman between managers and avg crew members- this person is called team managers; they get paid roughly $11. They are responsible for training and all-cross training (getting trained in all three aspects, grill, window, and counter, of the restuarant which then results in yet another raise) to the regular employees. They have all the responsibilities as a normal manager or assistant manager. What makes this team manager focused and motivated to do a good job and keep their goals in line, is the fact that if they are successful at their job they are next in line for the position of a manager position. Manager position gets $32,000 salary and the title of a manager.

4) Development plan

- These are not Burgervilles goals but outside goals of each and every one of their employees. An example of this is graduating on a certain date. The manager sits down with each of their employees and finds out what their immediate and future goals are for their life. They then keep track and help them in whatever way possible. They are there for support, motivation, and guidance. This is extremely important not only for the individual workers, but for the company as well. They know if they can help their employees with their life outside the business then they will run smoother and meet goals more efficiently inside the business. Also by building trust and reliance within the company will also motivate the employees to put their best foot forward and help the business succeed.

5) Do the employees feel empowered? (This is in the book somewhere and we can reference from it)

- I consider this as Ethical motivation... any employee can bring in a third party non-profit or school and hold charitable fundraisers or events. Burgerville will not only give a location but also donate a share of their profits to the third party involved. This is helping the community and also empowering the employee to do something good and helpful to something or someone they care for. In 2013 they donated over 1.3 million to non-profits using this strategy.

6) How involved are employees in company development?

- Employees get a lot of voice with the company. Last year Amanda was at a location where a re-model was taking place. They took the ideas of the employees, such as where should the milkshake machine located that would be the most efficient for the flow and conveniance? Since they work there and would know best, Burgerville took their ideas and made it part of the re-designing and construction of the restaurant.

7) Is company's internal image consistent with it's external image?

- Yes, natural meat, etc. whatever they advertise is true