help

COURSE OUTCOMES Comment by AJ Chase: I don’t see that your learning statements reflect achievement of all of the course outcomes

SOURCE OF LEARNING

LEARNING STATEMENTS Comment by AJ Chase: I don’t see how some of these align with the course outcomes

1. Apply customer-building strategies to business situations.

2. Analyze a customer service plan.

3. Describe relationship-building strategies.

4. Solve a customer service problem.

5. Able to demonstrate college-level communication through the composition of original materials in Standard English.

Diamond Health Care’

Miami Florida.

Behavioral Health Tech(direct hirer)

Miami Florida

Sam’s Club- (Customers Service Representative)

Miramar Florida

New Era Internet Café’

(Manager)

Kingston, Jamaica

Karlene and Errol one stop

Manager

Westmoreland Jamaica

Jackson Health System

(Patient Care Technician)

Miami Florida.

Sterling Aventura

(Activity Assistant)

Managed high volume workload within a deadline-driven environment.

Maintained the highest customer service ratings for company protocols. Comment by AJ Chase: What are the protocols? How are you rated – what criteria is used?

Identified upset customers and resolved conflicts and challenging situations. Comment by AJ Chase: How

Delivered outstanding service, exceeded expectations and built long-term loyalty. Comment by AJ Chase: How?

Acquired stress management skills. Comment by AJ Chase: How?

Multitasked by listening to customer orders and making changes as needed. Comment by AJ Chase: How is this multitasking?

Designated time throughout day to ensure I met department goals and tasks. Comment by AJ Chase: I am not clear on what this means

Established interpersonal skills through training on communication. Comment by AJ Chase: What kind of training?

Executed skills learned regarding customers through assertiveness, negotiation, and persuasion Comment by AJ Chase: What skills, how did you learn them and how did you use them?

Performed negotiation in acquiring products. Comment by AJ Chase: What does this mean?

COURSE OUTCOMES Comment by AJ Chase: I don’t see that your learning statements reflect achievement of all of the course outcomes

SOURCES OF LEARNING

LEARNING STATEMENT Comment by AJ Chase: Learning statements must be measurable, most of yours are not - this comment should be applied to all the courses not just this one

1 Describe solutions to management problems.

2. Recognize the four functions of management.

3. Explain the steps to manage change.

4. Understand competitiveness and collaboration in a global economy.

5. Demonstrate college-level communication through the composition of original materials in Standard American English.

6. Distinguish among different theoretical perspectives in the social sciences.

New Era Internet Café’ and Mini Mart.(Assistant Manager)

Kingston, Jamaica.

Karlene’s and Errol One Stop

(Manager)

Westmoreland Jamaica

Have all team members be accountable for their actions. Comment by AJ Chase: Does not begin with a verb

Perform solving problem skills using specific strategy. Comment by AJ Chase: I think you mean problem solving , what was the strategy?

Formulate objectives to reach deadlines. Comment by AJ Chase: How?

Motivate employees to reach business goals. Comment by AJ Chase: How?

Demonstrate a solid understanding of ethics in the work place. Comment by AJ Chase: How?

Crafted a compelling vision of quality and excitement of winning. Comment by AJ Chase: What does this mean?

Expanded objectives by changing resources and information to achieve set goals. Comment by AJ Chase: What does this mean?

Analyzed customer purchase behavior based on equity. Comment by AJ Chase: How?

Planned workers’ task in advance to increase production. Comment by AJ Chase: How did planning in advance make a difference for production?

Developed a clear and communicated purpose that is compelling and make members feel important. Comment by AJ Chase: How?

COURSE OUTCOMES Comment by AJ Chase: I don’t see that your learning statements reflect achievement of all of the course outcomes

SOURCES OF LEARNING

LEARNING STATEMENT

1. Explain the supporting concepts, principles and competencies appropriate to the medical office.

2. Apply pharmacology principles in a health care setting.

3. Demonstrate documentation required for medical records, bookkeeping, and banking procedure.

4. Apply documentation, safety, aseptic technique, and patient education skills

5. Demonstrate college-level communication through the composition of original materials in Standard American English.

Jackson North Health System

(Patient Care Technician)

Miami Florida.

Azalea Gardens

(CNA)

Hollywood Florida

Diamond Health Center

(Behavioral Health)

Miami Florida.

Sterling Aventura

(Activity Assistant)

Miami Florida

Explored different brands and generic name of medications used in the medical field. Comment by AJ Chase: How and how does this fit the course?

Used office machinery such as scanner, copiers and fax machine. Comment by AJ Chase: Not related to the course

Analyzed medical charts and records. Comment by AJ Chase: How? What were you looking for?

Identifies proper techniques in disease control and prevention. Comment by AJ Chase: Such as?

Maintain patient care by providing patients with education and simulation materials needed for recovery. Comment by AJ Chase: Patient care is not part of this course

Learned and explored the different produces that are performed on patients. Comment by AJ Chase: Do you mean procedures? I don’t see this is in the course outcomes?

Practiced preparing rooms for patient arrivals. Comment by AJ Chase: What did you do to prepare them?

Demonstrated proper usage of medical instruments such as stethoscope, blood pressure machine and EKG’S machine. Comment by AJ Chase: Not part of this course

Demonstrate an acceptable level of ability in Microsoft Office Application Comment by AJ Chase: Not a Microsoft office course and what would be considered acceptable level?

apply theory to analyze and solve complex communication Comment by AJ Chase: What theory? What problems?

problems