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Module 7 Readings and Assignments
Complete the following readings early in the module:
· Read the online lectures for Module 7
· From the textbook, Operations management, contemporary concepts and cases (6th ed.), read the following chapters:
· Managing Quality
· Quality Control and Improvement
· From the University online library, read:
· Martínez-Costa, M., Choi, T. Y., Martínez, J. A., & Martínez-Lorente, A. R. (2009). ISO 9000/1994, ISO 9001/2000 and TQM: The performance debate revisited. Journal of Operations Management, 27(6), 495–511. Retrieved fromhttp://www.sciencedirect.com.libproxy.edmc.edu/science/article/pii/
S0272696309000321
· Singh, P. J., Power, D., & Chuong, S. C. (2011). A resource dependence theory perspective of ISO 9000 in managing organizational environment. Journal of Operations Management, 29(1), 49–64. Retrieved fromhttp://www.sciencedirect.com.libproxy.edmc.edu/science/article/pii/
S027269631000032X
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module_7_readings_and_assignments.docx
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