fundamentals of mNgement
Ladylucy
fundamentals_of_management__5.docx|
Question 1 of 20 |
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Kurt Lewin's "calm waters" metaphor sees change as:
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A. an unusual event. |
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B. the natural state of things. |
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C. unfortunate. |
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D. avoidable |
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Question 2 of 20 |
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The last steps of the HRM process deal with:
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A. performance and compensation. |
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B. training and compensation. |
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C. compensation only. |
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D. skills. |
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Question 3 of 20 |
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Which of the following steps in the creativity process may take years before the idea finally "gels" and the next step occurs?
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A. Perception |
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B. Incubation |
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C. Inspiration |
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D. Innovation |
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Question 4 of 20 |
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What do the written essay, critical incidents, graphic rating scales, and BARS evaluation methods have in common?
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A. They compare individuals against standards. |
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B. They are multiperson comparisons. |
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C. They compare one employee to his or her peers. |
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D. They rank employees by performance. |
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Question 5 of 20 |
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__________ actively support innovation and every step of the process that leads to innovative ideas.
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A. Idea champions |
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B. Idea managers |
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C. All managers |
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D. Champion managers |
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Question 6 of 20 |
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An actor on stage getting "up" for a performance is an example of which of the following?
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A. A negative aspect of stress |
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B. A positive aspect of stress |
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C. A condition not related to stress |
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D. Both a positive and a negative aspect of stress |
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Question 7 of 20 |
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This is the most important factor in determining how much pay an employee receives.
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A. Education level |
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B. Experience |
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C. The type of job the employee has |
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D. The amount of time and effort the employee puts into the job |
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Question 8 of 20 |
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An accept error occurs when an applicant:
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A. who is hired performs poorly on the job. |
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B. who is not hired would have performed well on the job. |
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C. who is not hired is hired by another firm. |
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D. who is hired performs adequately on the job. |
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Question 9 of 20 |
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Which method of reducing resistance to change is most likely to backfire on the manager who uses it?
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A. Education and communication |
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B. Negotiation |
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C. Participation |
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D. Manipulation |
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Question 10 of 20 |
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__________ refers to the ability to combine ideas in a unique way or to make unusual associations between ideas.
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A. Innovation |
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B. Imagination |
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C. Creativity |
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D. Open-minded thinking |
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Question 11 of 20 |
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If several efforts between a manager and an employee for reducing resistance to change fail to allay employee fears, a manager might take him- or herself out of the process and try this.
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A. Facilitation and support |
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B. Negotiation between parties |
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C. Manipulation |
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D. Participation |
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Question 12 of 20 |
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According to the EEOC, sexual harassment is __________ that creates a hostile environment, interferes with a person's work or diminishes the person's employment opportunities.
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A. any speech |
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B. any unwanted or unsolicited speech or physical conduct |
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C. any speech of a sexual nature |
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D. any speech or physical conduct of a sexual nature |
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Question 13 of 20 |
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A major criticism of workplace spirituality is whether:
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A. individuals have the right to discuss religion in the workplace. |
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B. organizations have the right to impose spiritual values on employees. |
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C. a spiritual organization can engage in making profits. |
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D. workplace spirituality decreases productivity. |
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Question 14 of 20 |
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The first three activities of the human resource management (HRM) process are about:
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A. recruiting. |
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B. planning. |
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C. training. |
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D. downsizing. |
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Question 15 of 20 |
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__________ variables are thought to promote innovation.
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A. Structural, cultural, and human resource |
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B. Organic, cultural, and tolerant |
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C. Structural, ambiguous, and tolerant |
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D. Cultural, ambiguous, and tolerant
A job specification is:
The Americans with Disabilities Act is an example of which of the following forms of environmental change?
An employee's blood pressure rises, indicating a(n) __________ symptom of stress.
Which multiperson employee evaluation method allows for two or more employees to get the same rating?
Which form of on-the-job training might have a trainee working with a single mentor from the organization?
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