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1. What is behind the growth in photo sharing?

a.	The growth of Facebook and its photo sharing tools.
b.	The growth of smartphones.
c.	The growth of digital cameras.
d.	Companies recognize it can be an effective marketing strategy.
e.	The growth of sites like Flickr make it much easier.

2. What is a photo sharing site?

a.	A website that provides stock photography.
b.	A website that allows users to upload photos for public or private viewing.
c.	A website with photos that lets viewers download them.
d.	A website that lets you upload photos from your mobile phone.
e.	A website that monetizes user generated photos and images.

3. What is a worry that companies may have about sharing photos?

a.	Their photos may be used inappropriately.
b.	Users may tag the photos incorrectly.
c.	They may not receive comments on all photos.
d.	Trade secrets may be uncovered through the images they share.
e.	Their photos may be stolen by the competition.

4. Flickr appeals mostly to

a.	Smartphone users because of its mobile interface.
b.	Former Webshots customers.
c.	The Library of Congress.
d.	Photographers and those who appreciate high quality artistic photos.
e.	Users who do not wish to pay for photo storage.

5. What is a social network site?

a.	A website where users can share thoughts and information
b.	A photo or video sharing site.
c.	An online service where members can establish relationships
d.	A business-to-consumer digital platform.
e.	A type of discussion forum.

6. Which social network made the mistake of alienating its early adopters by deleting suspicious accounts?

a.	Ryze
b.	Friendster
c.	SixDegrees
d.	Tribe.net
e.	MySpace

7. What is the appeal of a private social network for a nonprofit?

a.	Its supporters do not use general social networks like Facebook.
b.	It provides a means for them to organize a cause without the distractions of a general social network.
c.	It allows the nonprofit to amplify its message.
d.	A private social network allows for more genuine relationships with the members.
e.	It creates a feeling of exclusivity for its members.

8. Why should firms consider investing in a presence on larger social networks?

a.	They set social media trends and have the largest audiences.
b.	It is where the competition is.
c.	It is where good content has the best chance of being shared.
d.	It is where the consumers are.
e.	They will likely grow, so a presence there will pay off in the future.

9. Microblogs have become a source of

a.	Special offers
b.	News and citizen journalism
c.	Spam
d.	Fake accounts
e.	Advertising

10. Why is Twitter a useful channel for building personas?

a.	The hashtag is an important tool for identifying personas.
b.	It allows a marketer to listen to what the target audience is talking about, and develop personas based on those topics.
c.	The search function allows a marketer to easily study different users and their interests.
d.	The ability to directly contact users allows marketers to connect with personas directly.
e.	Marketers can develop personas based on the topics most discussed in its Twitter stream.

11. The best content a brand can provide on Twitter is

a.	That which includes photos or links to external content.
b.	Interesting, fun and valuable.
c.	Varied and covers multiple topics and themes.
d.	Appealing to the identified personas.
e.	A special offer not found anywhere else.

12. When marketing on Twitter, brands should

a.	Avoid offering special deals.
b.	Ensure that they provide plenty of product announcements and promotions.
c.	Focus on relationships.
d.	Ignore feedback and comments from other Twitter users.
e.	Never retweets.

13. How does Zappos recognize its Twitter fans?

a.	It retweets their content regularly.
b.	It sends them free shoes.
c.	It sets up Twitter tracking pages on its website.
d.	It invites them to post from the Zappos Twitter account.
e.	It sends them exclusive coupon codes.

14. On discussion forums, a troll is

a.	Another way to describe a 'sock puppet'.
b.	Someone caught using ALL CAPS in a forum post.
c.	A new forum user.
d.	A person who uses a misleading avatar.
e.	Someone who attacks or personally insults other users.

15. Marketers should follow and participate in online discussion forums because

a.	Discussion forums were intended to be marketing portals.
b.	They can be valuable sources of free product research, market research and focus groups.
c.	It is an effective way to generate new customers.
d.	Consumers appreciate having a brand representative they can communicate with.
e.	It helps with brand building.

16. What is a social news site?

a.	A site that lets users submit links to sites that they find interesting.
b.	A site that lets users submit links to news stories or other web pages to be ranked displayed.
c.	A discussion forum that discusses recent and relevant news stories.
d.	A site where users can select content from an assortment of major news outlets.
e.	A social network that focuses on recent and relevant news stories.

17. What is the impact of the growth of smartphones?

a.	More people are accessing email with mobile devices
b.	More people are taking photos and video with mobile devices
c.	More people are playing video games with mobile devices
d.	More people are downloading music with mobile devices
e.	More people are accessing social networks with mobile devices

18. The defining characteristic of a location based social network is

a.	The gaming element.
b.	Users can share their location with friends.
c.	Users can earn badges.
d.	Users can receive discounts from brands.
e.	That it can only be accessed on a mobile phone.

19. Farmville is an example of

a.	Social media
b.	A branded social network
c.	A social network game
d.	A location based app
e.	A mobile website

20. Why do some location based social networks include game mechanics in their features?

a.	To provide incentive for brand participation.
b.	To increase user engagement.
c.	To compete with other location based social networks.
d.	To encourage people to share a particular location based service with friends.
e.	To compete with online social games.

21. What is one of the biggest challenges marketers face when developing a tracking plan?

a.	Selecting target-rich platforms
b.	Identifying relevant keywords that will retrieve useful data
c.	Choosing focus areas.
d.	Knowing when and how to widen or restrict the search
e.	Knowing when to adjust the search

22. What is social media measurement?

a.	Qualitative and quantitative data found online
b.	The analytics provided by Facebook and YouTube
c.	The act of monitoring social media programs
d.	Those KPIs used by a brand to evaluate its social media strategy
e.	The measurement of the volume of content and sentiment of a brand on the social web.

23. What is one disadvantage of free social media monitoring tools?

a.	They do not have the ability to synchronize with paid platforms
b.	They provide a lot of information that can be overwhelming
c.	They are not effective at listening to social media
d.	They are less effective at qualitative metrics
e.	It is harder to measure specific KPIs with free tools

24. When setting goals for a social media marketing plan, it is important to

a.	Identify goals correctly the first time since revisions are not recommended.
b.	Identify those goals that will achieve a competitive advantage for the company.
c.	Identify specific social media platforms for each goal.
d.	Ensure the goals are achievable.
e.	Be ambitious.

25. What is one potential effect of too much cross-utilization of content?

a.	Repurposing the same content might be seen as lazy.
b.	Social media users might not engage with the content if they saw it on another platform.
c.	It might be seen as spam by search engines.
d.	It might reduce referral website traffic.
e.	The competition might repurpose the content.