Catapult rubric assignment

conflict resolution

- cnflilict occurs when people with diff ideas about how to reach the yeahs goals.

the truth about conflict:

:1- it is inneitable

2 it is normal and natural

3- it can be good for you and for your team.

- conflict can be good for you and for the team:

not enough conflict = a stagnant team

-resolving conflict:

A key attitude for anyone negotiating a conflict is to “walk a mile in my shoes”

Respect and patience are the foundation for resolving conflict activity.

The Route to Bad Outcome from Confilct.

- perception Aren’t always Accurate:

1 letting the issue fester.

1 sending flaming emails.

3- getting personal.

Disagreeing diplomatically is important for reaching a positive outcome!

- Getting Off to a good start:

Establish team norms!

Sample: if a member has to miss a team meeting she or she should inform in advance.

-Handling conflict :

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5 style of handling conflict:

1- avoiding conflict: u ignore you own need and other needs. this style can be useful if there convict not trivial or unreasonable.

2- Accommodating:

giving in other party and ignoring your own goal. can involve giving up one thing in the hope of getting something else alt later date. May be a ppropriate when the issue is much more important to other party than you.

3-Competing:

produces win-lose situation. Forceful way of interacting. Disregards the goals of the other party and moves forward with only your goal in mind. Can be use be useful in time is an issue or conflict is trivial. Rarely productive strategy in the long term.

4- Compromising:

based on give and take. Achieved when a solution is reached that involves the least amount-

5- Collaboratting:

foucos is on meeting the goals of both parties and the team over all. Solution- oriented. Based on open exchange of information. Most difff and time-consuming strategy.

* the path to collaboration:

1- stab;isn and follow your team norms/team agreement.

2 Discuss the conflict soon after it arises.

3- Ask questions to see others’s viewpoints.

4- general many options for redolution.

5- if you can’t work it out, ask a third party to mediate.