CIO Organizational Paper

Current IT Department Structure	10 Points An appropriate introduction to this section is followed by an organizational chart that includes all of the current positions and groups of the IT staff; is relevant to the Case Study; organization chart is professionally presented; uses a logical structure, and spelling is correct.	7 Points The introduction is somewhat applicable, or missing; the organizational chart does not include all current positions and groups of the IT staff; chart is not relevant to the Case Study; chart does not use a logical structure; and/or contains several spelling errors.	0-5 Points Current IT Department organization chart is not included or is extremely poorly presented, contains many spelling errors and/or does not convey the information.	10	0
New CIO Organization	10 Points Explanation of the differences between an IT Department and a CIO organization is complete, well written and demonstrates good understanding of course vocabulary and concepts, analysis and critical thinking. A smooth transition ties this section to previous sections.	7 Points Explanation of the differences between an IT Department and a CIO organization may not be accurate or complete; transition may be missing or ineffective.	0-5 Points Explanation of differences between an IT Department and a CIO organization is not included, or extremely minimal in content or accuracy; little effort shown.	10	0
Key Services	15 Points Five key services are listed and fully explained, including new services; elimination of functions or positions no longer needed are explained well; services are appropriate to the IT Strategies provided above and are applicable to the Case Study; demonstrates understanding of course vocabulary and concepts, analysis and critical thinking.	10 Points Fewer than 5 key services are listed or explained; and/or explanations are incomplete; and/or eliminated functions are not explained; and/or services are not appropriate to IT Strategies above and/or may not be applicable to the Case Study.	0-5 Points Key Services are not included, or are too few and incompletely explained; and/or are not at all appropriate to the IT Strategies above and/or the Case Study.	15	0
New CIO Organization Structure	10 Points Explanation of organizational changes is complete and tied to the Case Study. The chart of the new organization clearly includes the key services listed above, and is professionally presented using a logical structure, with correct spelling.	7 Points Explanation of organizational changes is inadequate or incomplete and/or partially justified; chart of new organization chart does not include all key services listed above; and/or chart does not use a logical structure and/or contains several spelling errors.	0-5 Points Explanation of organizational changes is missing or incomplete; chart of new organization is not included or is extremely poorly presented, contains many spelling errors and/or does not convey the information.	10	0
Key Milestones	10 Points Five key milestones are listed, fully described and have reasonable target dates; more than one issue or concern is provided for some milestones. Milestones are relevant to the changes that need to be made, as discussed in the memo, and are relevant to the Case Study.	7 Points Fewer than five key milestones are listed and described; target dates are missing or are not reasonable; at least one issue or concern is not provided for each; and/or milestones are not relevant to the changes that need to be made or to the Case Study.	0-5 Points Key Milestones, descriptions, target dates, issues and concerns are missing or incomplete.	10	0
Conclusion	5 Points The closing section of the memo is appropriate and relevant.	3 Points The closing section of the memo is somewhat effective and/or relevant.	0-2 Points The closing section is extremely incomplete or not included.	5	0
External Research	5 Points At least one source other than the class materials is incorporated and used effectively. Source(s) are relevant and contribute to the analysis. References are appropriately incorporated and cited using APA style.	3 Points A source other than the class materials may be used, but is not properly incorporated, and/or is not relevant or timely; and/or APA style for references and citations is not followed.	0-2 Points No external research is incorporated or reference listed is not cited within text.	5	0
Memo Format	10 Points Memo format is used and reflects effective organization; appropriate transitions are included from one section to the next; correct sentence structure, grammar and spelling; presented in a professional format.	7 Points Memo format is somewhat followed; is not well organized; does not use appropriate transitions; and/or does not use correct sentence structure, grammar and spelling.	0-5 Points Report is extremely poorly written, has many grammar and/or spelling errors, or does not convey the information.	10	10
			TOTAL Possible Points/Your Score	100	35
Points for assignment	5.25

TO: The Management of Wobbly Wheels Distribution Company

FROM: The CIO Department

DATE: September 29, 2014

SUBJECT: Improving the IT Systems in the Company

In alignment with the new strategies of the company that include:

· Warehouse facilities for customers,

· Improvement and better coordination of pickup and delivery of freight, and

· Tracking of freight

The newly created CIO office has analyzed the current systems in the company and has come up with the following improvements to improve the efficiency of the staff, delivery and pickup activities as well as the fleet.

Leadership Style

The CIO Department has replaced the IT department. The CIO Officer who will be in charge of all IT tasks in the organization will lead the CIO department. The CIO officer will be in charge of developing new systems and maintenance of the current systems to ensure that the overall business of Wobbly Wheels Distribution Company runs smoothly. The CIO department shall include five programmers, six helpdesk personnel, one network engineer and one personal assistant to the CIO officer.Compared to the current system, two programmers, one network engineer, one computer security expert, two shift supervisors and one personal assistant to the CIO officer will not be required in the new system. The CIO officer and the personal assistant to the CIO Officer shall carry out the supervisory duties in the department.

Improvement of the Route Optimization and Freight Tracking System

In order to increase efficiency in delivery and pickups, the CIO Department will develop a new route optimization and freight tracking system. The system will not only group deliveries according to zip codes but will be able to provide the dispatcher with the order of delivery in the given geographical areas. The system will use GPS to check the availability of routes and traffic data to ensure that deliveries are made at the right time by avoiding routes with traffic jams. Before freight is loaded onto vehicles for delivery, the dispatcher will contact the various customers on the availability of loading space. The dispatcher will also require knowingwhether they will be open at the time the delivery vehicle will reach their premises. In the current system, deliveries were made without information on whether the customers had sufficient loading space. At times,drivers experienced delays due to lack of knowledge of the current traffic data of a certain route.

The route management system will also be linked with the fleet management system to ensure that the system does not assign a vehicle that is undergoing maintenance.

The system will link both pickups and deliveries. Knowledge of pickups, therefore, should be available before a vehicle is dispatched. Once dispatched, any pickups that arise will be assigned to the next vehicle that will be assigned to the given geographical area. This, in contrast to the current system, which was based on trial and error, will improve certainty in the availability for space as well as provide information regarding time for pickups.

The CIO Department will install GPS devices on all the vehicles to enable tracking of the vehicles. The dispatcher will be able to know the routes taken by the vehicles in real time.

In coming up with the order of delivery, the system will compute the time taken to make a trip. The time taken for a trip will be limited to ten hours in compliance with local regulations. The vehicles will then have eight hours resting time before they are assigned to make another trip.

Fleet Maintenance System

The CIO Department recommends that the management purchase modern digital equipment that will feed vehicle data directly into the Fleet Management System. In the current system, data on the vehicles is fed into the system manually and this is consuming a lot of time. By purchasing modern equipment,the company will reduce vehicle down time to only one day and this will greatly increase efficiency of the vehicles, which will translate to increased business for the company.

Customer Service

The CIO Department will upgrade the Customer Service Network to deal with the complaints of network outages. The company should also embrace the use of social media like Twitter and Facebook as a means of engaging with its customers. This will increase the modes of communication between the company and customers.The company should also use social media to advertise to supplement the mobile marketing application.

Management Reporting

The installment of the new accounting software, Accurate Financials, will be fast-tracked to be able to provide financial data to the management in real time. The system will also be linked to the route managing system and the freight tracking system.

Staff Morale

To boost staff morale in the CIO Department, the company should provide the members of staff with a paid trip once every two months. This will improve their morale and it will eventually improve their performance.

By effecting the changes mentioned above, the efficiency of the company will be improved greatly. Strict adherence and discipline are key to ensuring that the changes above work for the benefit of the company.