QNT/561 Help

profilegeoge.4
research_project_part_4.2.xlsx
Home>Mathematics homework help>QNT/561 Help

Survey Data

Participant Satisfaction with Resolution of Issue Satisfaction with Service from Help Desk
1 4 3
2 2 3
3 1 1
4 5 5
5 3 3
6 2 2
7 1 3
8 4 4
9 2 5
10 5 4
11 1 2
12 4 4
13 1 4
14 3 2
15 2 3
16 1 1
17 4 4
18 3 4
19 2 3
20 3 2
21 1 4
22 3 3
23 2 4
24 2 2
25 3 5
26 1 4
27 3 2
28 3 3
29 3 1
30 2 4
31 3 2
32 1 3
33 3 2
34 3 3
35 3 2
36 3 4
37 1 2
38 3 3
39 4 2
40 3 3
41 2 3
42 2 3
43 4 1
44 4 3
45 3 2
46 1 4
47 4 2
48 4 3
49 3 4
50 2 3
51 4 5
52 2 4
53 5 2
54 3 3
55 1 2
56 5 4
57 2 4
58 1 5
59 5 2
60 2 3
61 3 3
62 3 4
63 2 3
64 3 1
65 1 3
66 5 3
67 2 4
68 4 5
69 5 4
70 1 2
71 4 5
72 2 3
73 4 3
74 2 2
75 3 5
76 3 2
77 2 3
78 4 2
79 3 4
80 5 5
81 2 2
82 5 4
83 4 4
84 3 5
85 4 2
86 5 3
87 3 3
88 3 4
89 2 4
90 4 3
91 3 4
92 3 3
93 2 2
94 3 5
95 4 4
96 4 4
97 3 3
98 1 2
99 5 3
100 4 4

Scatter Plot

Satisfaction with Service from Help Desk 4 2 1 5 3 2 1 4 2 5 1 4 1 3 2 1 4 3 2 3 1 3 2 2 3 1 3 3 3 2 3 1 3 3 3 3 1 3 4 3 2 2 4 4 3 1 4 4 3 2 4 2 5 3 1 5 2 1 5 2 3 3 2 3 1 5 2 4 5 1 4 2 4 2 3 3 2 4 3 5 2 5 4 3 4 5 3 3 2 4 3 3 2 3 4 4 3 1 5 4 3 3 1 5 3 2 3 4 5 4 2 4 4 2 3 1 4 4 3 2 4 3 4 2 5 4 2 3 1 4 2 3 2 3 2 4 2 3 2 3 3 3 1 3 2 4 2 3 4 3 5 4 2 3 2 4 4 5 2 3 3 4 3 1 3 3 4 5 4 2 5 3 3 2 5 2 3 2 4 5 2 4 4 5 2 3 3 4 4 3 4 3 2 5 4 4 3 2 3 4

Satisfaction with Resolution of Issue

Satisfaction with Service from Help Desk

Hypothesis Test

Hypothesis Test: Mean vs. Hypothesized Value
3.000 hypothesized value
3.680 mean Satisfaction Level with IT Support
1.109 std. dev.
0.111 std. error
100 n
99 df
6.132 t
1.79E-08 p-value (two-tailed)

Regression Analysis

SUMMARY OUTPUT
Regression Statistics
Multiple R 0.1840114692
R Square 0.0338602208
Adjusted R Square 0.0240016516
Standard Error 1.1956138718
Observations 100
ANOVA
df SS MS F Significance F
Regression 1 4.9097320169 4.9097320169 3.4345978817 0.0668527572
Residual 98 140.0902679831 1.4294925304
Total 99 145
Coefficients Standard Error t Stat P-value Lower 95% Upper 95% Lower 95.0% Upper 95.0%
Intercept 2.2425952045 0.3743348231 5.9908805336 0.0000000346 1.4997399311 2.985450478 1.4997399311 2.985450478
X Variable 1 0.2080394922 0.1122555537 1.8532668134 0.0668527572 -0.0147280006 0.4308069851 -0.0147280006 0.4308069851

Numeric Variable-I

Satisfaction with Resolution of Issue Satisfaction with Resolution of Issue Frequency Mean 2.9
4 1 15 Standard Deviation 1.210
2 2 22
1 3 32
5 4 20
3 5 11
2
1
4
2
5
1
4
1
3
2
1
4
3
2
3
1
3
2
2
3
1
3
3
3
2
3
1
3
3
3
3
1
3
4
3
2
2
4
4
3
1
4
4
3
2
4
2
5
3
1
5
2
1
5
2
3
3
2
3
1
5
2
4
5
1
4
2
4
2
3
3
2
4
3
5
2
5
4
3
4
5
3
3
2
4
3
3
2
3
4
4
3
1
5
4

Histogram: Frequency Distribution of Satisfaction with Resolution of Issue

Frequency 15 22 32 20 11

Numeric Variable-II

Satisfaction with Service from Help Desk Satisfaction with Service from Help Desk Frequency Median 3
3 1 3 Q1 3
3 2 11 Q3 4
1 3 37 Interquartile Range 1
5 4 33 Mode 3
3 5 16
3
3
4
5
4
3
4
4
4
3
1
4
4
3
4
4
3
4
2
5
4
2
3
4
4
2
3
2
3
4
4
2
3
2
3
3
3
1
3
2
4
3
3
4
3
5
4
5
3
2
4
4
5
5
3
3
4
3
5
3
3
4
5
4
5
5
3
3
5
5
2
3
2
4
5
2
4
4
5
4
3
3
4
4
3
4
3
3
5
4
4
3
3
3
4

Histogram: Frequency Distribution of Satisfaction with Service from Help Desk

Frequency 3 11 37 33 16