QNT/561 Help

Survey Data

	Participant	Satisfaction with Resolution of Issue	Satisfaction with Service from Help Desk
	1	4	3
	2	2	3
	3	1	1
	4	5	5
	5	3	3
	6	2	2
	7	1	3
	8	4	4
	9	2	5
	10	5	4
	11	1	2
	12	4	4
	13	1	4
	14	3	2
	15	2	3
	16	1	1
	17	4	4
	18	3	4
	19	2	3
	20	3	2
	21	1	4
	22	3	3
	23	2	4
	24	2	2
	25	3	5
	26	1	4
	27	3	2
	28	3	3
	29	3	1
	30	2	4
	31	3	2
	32	1	3
	33	3	2
	34	3	3
	35	3	2
	36	3	4
	37	1	2
	38	3	3
	39	4	2
	40	3	3
	41	2	3
	42	2	3
	43	4	1
	44	4	3
	45	3	2
	46	1	4
	47	4	2
	48	4	3
	49	3	4
	50	2	3
	51	4	5
	52	2	4
	53	5	2
	54	3	3
	55	1	2
	56	5	4
	57	2	4
	58	1	5
	59	5	2
	60	2	3
	61	3	3
	62	3	4
	63	2	3
	64	3	1
	65	1	3
	66	5	3
	67	2	4
	68	4	5
	69	5	4
	70	1	2
	71	4	5
	72	2	3
	73	4	3
	74	2	2
	75	3	5
	76	3	2
	77	2	3
	78	4	2
	79	3	4
	80	5	5
	81	2	2
	82	5	4
	83	4	4
	84	3	5
	85	4	2
	86	5	3
	87	3	3
	88	3	4
	89	2	4
	90	4	3
	91	3	4
	92	3	3
	93	2	2
	94	3	5
	95	4	4
	96	4	4
	97	3	3
	98	1	2
	99	5	3
	100	4	4

Scatter Plot

Satisfaction with Service from Help Desk 4 2 1 5 3 2 1 4 2 5 1 4 1 3 2 1 4 3 2 3 1 3 2 2 3 1 3 3 3 2 3 1 3 3 3 3 1 3 4 3 2 2 4 4 3 1 4 4 3 2 4 2 5 3 1 5 2 1 5 2 3 3 2 3 1 5 2 4 5 1 4 2 4 2 3 3 2 4 3 5 2 5 4 3 4 5 3 3 2 4 3 3 2 3 4 4 3 1 5 4 3 3 1 5 3 2 3 4 5 4 2 4 4 2 3 1 4 4 3 2 4 3 4 2 5 4 2 3 1 4 2 3 2 3 2 4 2 3 2 3 3 3 1 3 2 4 2 3 4 3 5 4 2 3 2 4 4 5 2 3 3 4 3 1 3 3 4 5 4 2 5 3 3 2 5 2 3 2 4 5 2 4 4 5 2 3 3 4 4 3 4 3 2 5 4 4 3 2 3 4

Satisfaction with Resolution of Issue

Satisfaction with Service from Help Desk

Numeric Variable-I

	Satisfaction with Resolution of Issue		Satisfaction with Resolution of Issue	Frequency			Mean	2.9
	4		1	15			Standard Deviation	1.210
	2		2	22
	1		3	32
	5		4	20
	3		5	11
	2
	1
	4
	2
	5
	1
	4
	1
	3
	2
	1
	4
	3
	2
	3
	1
	3
	2
	2
	3
	1
	3
	3
	3
	2
	3
	1
	3
	3
	3
	3
	1
	3
	4
	3
	2
	2
	4
	4
	3
	1
	4
	4
	3
	2
	4
	2
	5
	3
	1
	5
	2
	1
	5
	2
	3
	3
	2
	3
	1
	5
	2
	4
	5
	1
	4
	2
	4
	2
	3
	3
	2
	4
	3
	5
	2
	5
	4
	3
	4
	5
	3
	3
	2
	4
	3
	3
	2
	3
	4
	4
	3
	1
	5
	4

Histogram: Frequency Distribution of Satisfaction with Resolution of Issue

Frequency 15 22 32 20 11

Numeric Variable-II

	Satisfaction with Service from Help Desk		Satisfaction with Service from Help Desk	Frequency			Median	3
	3		1	3			Q1	3
	3		2	11			Q3	4
	1		3	37			Interquartile Range	1
	5		4	33			Mode	3
	3		5	16
	3
	3
	4
	5
	4
	3
	4
	4
	4
	3
	1
	4
	4
	3
	4
	4
	3
	4
	2
	5
	4
	2
	3
	4
	4
	2
	3
	2
	3
	4
	4
	2
	3
	2
	3
	3
	3
	1
	3
	2
	4
	3
	3
	4
	3
	5
	4
	5
	3
	2
	4
	4
	5
	5
	3
	3
	4
	3
	5
	3
	3
	4
	5
	4
	5
	5
	3
	3
	5
	5
	2
	3
	2
	4
	5
	2
	4
	4
	5
	4
	3
	3
	4
	4
	3
	4
	3
	3
	5
	4
	4
	3
	3
	3
	4

Histogram: Frequency Distribution of Satisfaction with Service from Help Desk

Frequency 3 11 37 33 16