team assignment mgt 311 week 5

Lakisha Ashford-Lockett

Verbal Communicated during Group Meeting with Employees

A new formal customer management system has been purchased and will be installed. This new system will allow every employee to have instant access to every customer’s information. This change will make for happier customers by shortening customer wait times. Shorter call wait times and being able to help a customer faster during a call will lead to happier customers. Happy and satisfied customers mean less negative interactions with for you and potentially greater sales. We hope that this change will increase office morale as you as a great group of employees. Training for the new customer management system will begin directly after the 4th of July holiday weekend and with implementation on July 28th. We value you as an integral part of this change and welcome your feedback.

Thank you in advance for your cooperation and patience during the implementation process.

Management