team assignment mgt 311 week 5

Changes taking place with the company’s customer management system at Riordan Manufacturing will use the communication channels of face-to-face conversations as much as possible as the changes affect day-to-day activities. Group meetings, demonstrations, and one-on-one discussions will take place announcing the changes as well as training on the new system. Face-to-face communication is the best option for voicing the changes and what will be expected of the employees over the duration of the change. The physical presence, appearance, and tone of voice of the speaker will help the message to be interpreted the way the speaker intends. This medium also allows for interactions to occur between the speaker and the audience for clarity and to address any questions that may arise.

When face-to-face communication cannot occur, telephone conversations will be utilized. This communication medium is not as desired, but will help all receive the same information. The changes will be given in paper form at the time of the face-to-face communication and also will be sent electronically to each employee’s email in a mass communication for efficiency. This way all employees can reference the email to retain the information on the changes occurring with the new customer management system.

Barriers to effective communication include filtering, selective perception, information overload, emotions, language, silence, communication apprehension, and lying. Each communication barrier can be problematic. To resolve issues of barriers that may alter the communication message by assuming there may be differences between individuals, highlighting the description of the message, using empathy, and considering interpretations as a working hypothesis. Essentially, speakers should remember that barriers can be lowered with communication effectiveness through the various modes to relay a message (Robbins & Judge, 2013).

Reference

Robbins, S.P. & Judge, T.A. (2013). Organizational behavior (15th ed.). Upper Saddle River,

NJ: Pearson/Prentice Hall.