Role of Stakeholder Paper mgt 420

University of Phoenix Material

The Three Spheres of Quality

1. Quality control

a. Monitoring process capability and stability

b. Measuring process performance

c. Reducing process variability

d. Optimizing processes to nominal measures

e. Performing acceptances sampling

f. Developing and maintaining control charts

2. Quality assurance

a. Failure mode and effects analysis

b. Concurrent engineering

c. Experimental design

d. Process improvement

e. Design team formation and management

f. Offline experimentation

3. Reliability and durability product testing

Quality management

a. Planning for quality improvement

b. Creating a quality organizational culture

c. Providing leadership and support

d. Providing training and retraining

e. Designing an organizational system that reinforces quality ideals

f. Providing employee recognition

g. Facilitating organizational communication