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Rough Draft

Rough Draft

Rasmussen College

Jordan Townsend

Metro Dental Care is a dental office that provides affordable, convenient, and high quality of care to patients. As a patient at Metro, I personally believe that Metro Dental Care is one of the best dental clinics around, and that’s why I have chosen this company. Metro Dental Care measures their results by recording patient satisfaction.

Managing financial reports, and the quality of service they provide to their customers. Furthermore, the dentists and staff at Metro Dental Care know how important your smile is. Their mission statement states “We pride ourselves in making your smile look great so you not only look good, but feel confident with your smile.”

Metro Dental Care offers convenience for their patients with more than 40 offices throughout the Minneapolis and St. Paul metro area offering flexible hours including early morning, evening and Saturday appointments. Whether you work or live Metro Dental Care has a location near you. Metro Dental Care provides many affordable services for families, children and seniors. Including general dentistry (teeth cleanings, fillings, crowns) and cosmetic dentistry (teeth whitening, veneers, cosmetic crowns). Metro Dental Care also provides dental specialists such as orthodontics (teeth straightening), periodontics (gum disease treatment), oral surgery and endodontic (root canal treatment). To show that they care about their patients they provide oral cancer screening one a year for check ups.

Metro Dental Care does a great job with measuring their effectives. They provide customer satisfaction surveys. Providing a company survey is a great way to uncover the answers. Their survey helps the company know what is important to their patients, and their opinions, comments, and feedback about the services. The main goal of their survey is to better serve their patients. If a patient doesn’t like the service, dentist, care, or even the waiting room chairs, Metro Dental Care will do whatever it takes to change what is needed in order to provide the best quality care for their patients. Surveys are important because they’re the most reliable method to get real feedback from their patients. There are other kinds of measures that need to be considered as well. You can ask any manager. It is his/her job to collect information about any issue the company may have and monitor them over time in order to develop a sense of the service and also to see if there are relationships among any of the indicators. After the manager learns about issues, you can begin to develop appropriate improvements and put resources to good use. For example, say your patients have been complaining about bad service and it has become an issue. Metro Dental care will figure out a way they can improve the situation. Another issue that may occur is employee turnover. The manager at Metro will introduce a program that will keep staff happy longer. The quality methodology of Plan Do Check Act (PDCA) encourages bringing your staff into the process during the planning phase to brainstorm ideas. If they feel part of the improvement effort, usually the service improves. Measures actually help that happen. You can show your staff the numbers and graph the improvements. Most people react positively to the objectivity of measures.

Metro Dental Care biggest priority is making sure their patients can see the results. So they establish effective metrics. Effective metrics take into account on how they can reach their goals. Who are you trying to reach? What do you want them to do? How will you know that your initiative’s goals have been accomplished? These measures are incorporated into succeeding. In fact, a good rule of thumb is that if you can’t measure it, you shouldn’t do it. Results are measured by performing exams, probing of gums to see the improvement of patient’s dental health. Measuring the results of their work helps Metro Dental Care continuously improved their care. They measure the results to better capture data and see what did and did not work and why. After they get the information on what works and what didn’t they eliminate what didn’t and keep what works.

The link between quality and finance is clear when leadership realizes that promoting successful patient outcomes can improve market share and the efficient use of resources while decreasing unnecessary expenditures. Data about quality can be used to develop effective criteria for resource allocation and improvement efforts, to promote accountability, and to improve communication with staff. Data communication is important for any business to succeed. Once analyzed, data needs to be communicated appropriately and to the appropriate people. Quality management staff can assist administrators with methods of data presentation that are effective for different venues and specific audiences, whether clinical groups, such as medical boards, or institutional governance or administrative groups, or governmental audiences for accreditation. Metro Dental Care makes sure they communicate data effectively and to the right person after analyzed.

Metro Dental Care also pursues AAAHC accreditation as a means to set and maintain measurable quality benchmarks and achieve the highest possible standard of patient care. The AAAHC was formed in 1979 to assist ambulatory health care organizations improve the quality of care provided to patients. Accreditation is a voluntary process through which ambulatory health care organizations are able to measure the quality of their services and performance against nationally recognized standards.

Managers of Metro Dental Care measure the financial data by running financial reports every month to see if they met there forecasted goals. If leadership wants to understand what is going on in the organization, rather than ask for subjective opinions from clinicians and others who may have vested interests in or limited exposure to the processes involved in various parts in the organization, leaders should use numbers to quantify the wonder or problem.

References:

Access Intelligence. (Ed.). (n.d.). The Importance of Surveys. Retrieved 2014, from

http://www.foliomag.com/2014/importance-surveys#.VAUrbktbTwI

JRS Consulting, Inc (Ed.). (n.d.). Measuring Results and Establishing Value. Retrieved 2007, from

http://www.jrsconsulting.net/freearticles_7.html

Measuring Health Care (Y. D. Dlugacz, Comp.). (2006). Jossey-Bass.

Metro Dentalcare. (n.d.). Metro-Dental Care. Retrieved 2012, from http://www.metro-dentalcare.com/

American Dental Partners (Ed.). (n.d.). American Dental Partners Announces the Accreditation of Metro Dentalcare. Retrieved 012, from http://amdpi.com/NewsEvents/News/tabid/174/articleType/ArticleView/articleId/4/American-Dental-Partners-Announces-the-Accreditation-of-Metro-Dentalcare.aspx