Human Resources

Question 1

1.  

In what three areas of recruiting do companies have to make decisions?

Answer

		Personnel policies, outsourcing, recruitment sources
		Personnel policies, recruitment sources, characteristics and behavior of the recruiter
		Recruitment sources, implementation, characteristics and behavior of the recruiter
		Recruitment sources, affirmative action, personnel policies

4 points   

Question 2

1.  

Highland Medical Center has had several mishaps over the past few months due to miscommunication of critical patient information between nursing staff during shift changes. To address this, the hospital management has introduced a method whereby the person handing off the care of a patient gets control of the situation by engaging the listener's attention, relays enough information to establish the context of the problem, gives an overall evaluation of the condition, and makes a specific suggestion about the best action to take next. Identify the method described in this scenario.

Answer

		ETE
		Delphi technique
		SQC
		SBAR

4 points   

Question 3

1.  

Which of the following aspects of recruitment most influence the characteristics of the positions to be filled?

Answer

		Recruitment sources
		Personnel policies
		Recruiter traits
		Recruiter behavior

4 points   

Question 4

1.  

Which of the following is a strategy of OSHA to increase ergonomic job design?

Answer

		Enforcing laws to allow employees who are disabled to work from home
		Providing guidelines to reduce memorization of information to reduce errors
		Directing companies to provide employee assistance programs to its employees
		Enforcing violations of its requirements to protect employees from work-related hazards.

4 points   

Question 5

1.  

The broad term for doing one's work away from a centrally located office is __________.

Answer

		job rotation
		telework
		job sharing
		flextime.

4 points   

Question 6

1.  

Which of the following methods is best suited to diagnose the underutilization of a certain minority group in an organization?

Answer

		Workforce utilization review
		Trend analysis
		Transitional matrix
		Capacity utilization analysis

4 points   

Question 7

1.  

In the context of HR planning, implementation that ties planning and recruiting to the organization's strategy and to its efforts to develop employees becomes a complete program of:

Answer

		reengineering.
		total quality management.
		workforce utilization.
		talent management.

4 points   

Question 8

1.  

Which of the following refers to a list of the tasks, duties, and responsibilities that a job entails?

Answer

		Job specification
		Job description
		Job analysis
		Job design

4 points   

Question 9

1.  

Recruitment is defined as:

Answer

		the process of screening a pool of applicants to a specific position.
		the process of selecting the right candidates from a group of applicants.
		the activities carried out to identify and attract potential employees.
		the process of filling up specific job vacancies in an organization.

4 points   

Question 10

1.  

The U.S. Army's "An Army of One" campaign, designed to create a generally favorable impression of the Army as a good place to work in, was an example of:

Answer

		general advertising.
		image advertising.
		saturation advertising.
		proactive advertising.

4 points   

Question 11

1.  

What are internal sources of recruitment? What are the advantages and disadvantages of using this source?  Your response should be at least 75 words in length. You are required to use at least your textbook as source material for your response. All sources used, including the textbook, must be referenced; paraphrased and quoted material must have accompanying citations.

Question 12

Describe the process of workflow analysis. Provide an example of workflow analysis in your organization

Question 13

Compare and contrast knowledge, skills, abilities, and other characteristics (KSAOs) and tasks, duties, and responsibilities (TDRs) as they relate to different processes of job analysis.