Human Resources

Question 1

1.  

A key feature of a learning organization that occurs when organizations encourage employees to test and observe their actions is which of the following?

Answer

		Continuous learning
		Shared knowledge
		Critical thinking
		Learning culture

4 points   

Question 2

1.  

In addition to higher productivity and efficiency, high-performance work systems may also include what other outcomes?

Answer

		High product quality, greater customer satisfaction, and low employee turnover
		Low product quality, greater customer satisfaction, and low employee turnover
		High product quality, less customer satisfaction, and low employee turnover
		High product quality, greater customer satisfaction, and greater employee turnover

4 points   

Question 3

1.  

__________ is a computer system that incorporates decision rules used by experts in a certain area.

Answer

		Expert system
		Decision support system
		Transaction processing
		Online e-HRM

4 points   

Question 4

1.  

Which of the following refers to the calculations involved in reviewing HRM decisions and practices?

Answer

		Decision support systems
		HRM technology
		Expert systems
		Transaction processing

4 points   

Question 5

1.  

HRM program success can be measured by:

Answer

		looking at employee turnover and employee involvement.
		asking the department managers and supervisors.
		whether it achieved its objectives and delivered economic value.
		customer satisfaction only.

4 points   

Question 6

1.  

In a high performance work system, organizational structure promotes:

Answer

		job efficiency and high quality.
		high performance of organizational goals.
		ability to perform current and future jobs.
		cooperation, learning, and improvement.

4 points   

Question 7

1.  

Which of the following is a benefit of using HRM technology?

Answer

		It helps create conditions that contribute to teamwork and job satisfaction
		It helps monitor economic conditions, customer satisfaction, and performance
		It reduces the number of routine tasks so HR can focus more on organizational goals
		It creates a need for extensive training and development for management

4 points   

Question 8

1.  

An organization that values and supports life-long learning by continually acquiring and sharing knowledge is which of the following?

Answer

		Continuous learning
		Transaction processing
		Decision support
		Learning organization

4 points   

Question 9

1.  

Organizations with integrated high-performance work practices experience:

Answer

		increased productivity and financial performance.
		decreased productivity and increased financial performance.
		increased productivity and decrease financial performance.
		decreased productivity and financial performance.

4 points   

Question 10

1.  

Which of the following is a standard feature of a modern HRIS that allows the user to sort data by fields?

Answer

		HRM audit
		Expert system
		Relational database
		Transaction processing

Besides an HRM audit, describe another way to measure HRM effectiveness. Make sure to include the measurement approach, the costs and benefits of that approach, and what determines a successful program. Your response should be at least 75 words in length.

Discuss the benefits of using HRM technology, and compare and contrast the three types of HRM software mentioned in the textbook; (1) transaction processing, (2) decision support system, and (3) expert systems. Do you think it would it be beneficial for an organization to have more than one or all three types of HRM software? Why, or Why not? Your response should be at least 75 words in length. 

You have been given the assignment to review the HRM practices for your company. Begin by listing and describing the HRM practices that contribute to a high-performance work system. Your response should be at least 75 words in length