final exams

final_exam_engl_260.docx

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Question 1.1. (TCO 4) The ABC format stands for (Points : 5)

abstract, body, conclusion. analysis, body, content. appendix, block, conclusion. attention, build, conclude.

Question 2.2. (TCO 1) Parallelism in a list refers to (Points : 5)

using bullets and numbers. using no more than 10 items in a list. keeping all points grammatically the same. keeping all points as short as possible.

Question 3.3. (TCO 1) Graphics receive the most attention when they are placed where on a page? (Points : 5)

Near the bottom of the page In the center of the page Near the top of the page On the right-hand side of the page

Question 4.4. (TCO 2) Formal definitions include all of the following except (Points : 5)

the term itself. a class to which the term belongs. distinguishing features of the term. several paragraphs or more.

Question 5.5. (TCO 2) Effective instructions include (Points : 5)

placing only one action in each step. beginning each step with a noun. avoiding the use of lists. first-person references.

Question 6.6. (TCO 3) The "you" attitude best refers to which of the following? (Points : 5)

A focus on “you,” the writer A focus on your reader’s perspective The use of writer-centered prose The use of first person

Question 7.7. (TCO 3) When writing a bad-news message, it’s best to (Points : 5)

open with the bad news first. open with a buffer statement. place the bad news last. use e-mail when possible.

Question 8.8. (TCO 5) At a presentation, most listeners remember information best when it is grouped in (Points : 5)

threes. fives. equal pairs. None of the above

Question 9.9. (TCO 5) Providing handouts to the audience before a presentation is not advisable because (Points : 5)

you will give away the main points of your presentation. the audience will be distracted reading and you will lose attention. the audience can simply read the handout and will not need to listen. they are too time-consuming to produce.

Question 10.10. (TCO 6) To avoid legal issues, you should seek written permission to use borrowed information from a copyrighted source when (Points : 5)

you plan to publish your document. you are using your document to bring in profit to your firm. Both A and B are correct there is no legal obligation to seek permission.

Question 11.11. (TCO 4) The three essential pieces of information in the abstract section of an informal document are (Points : 5)

buffer, appeal, and background. purpose, scope, and summary. conclusion, recommendations, and next step. ethos, pathos, and logos.

Question 12.12. (TCO 6) Which of the following is NOT one of the main principles in organizing formal documents? (Points : 5)

Repeat key points when necessary. Write different parts for different readers. Place important information first. Do not reveal the main point in the introduction.

Question 13.13. (TCO 6) The three common criteria for analytical reports are (Points : 5)

technical, managerial, and social. lab, regulatory, and progress. activity, managerial, regulatory. recommendation, proposal, analysis.

Question 14.14. (TCO 6) What is the difference between a solicited proposal and an unsolicited proposal? (Points : 5)

A solicited proposal is always an in-house proposal, while an unsolicited proposal is always sent to people outside of the company. A solicited proposal is one that no one has requested, while an unsolicited proposal is one that you have been requested to write. A solicited proposal is one that you have been requested to write, while an unsolicited proposal is one that no one has requested. The audience for both types of proposals can be either in-house or sent to people or organizations outside of the company.

Question 15.15. (TCO 6) Which is NOT true about the technical section in a formal solicited proposal? (Points : 5)

There is only one organizational plan that must be followed. Subheadings with specific wording should be used frequently. All claims should be backed up with facts. The client’s concerns should be responded to thoroughly.

Question 1.1. (TCO 7) Which of the following is true about a content chunk on a web page? (Points : 5)

A chunk of text generally averages four to seven lines of text. The goal of chunking is to write content that is more readable and likely to be read. An advantage of chunking is that an entire site can be interconnected with links. All of the above

Question 2.2. (TCO 7) Which of the following is part of the typical website interface? (Points : 5)

Header Navigation Contextual clues All of the above

Question 3.3. (TCO 8) The first step in effective collaboration is (Points : 5)

brainstorming. storyboarding. getting to know your team. setting clear ground rules.

Question 4.4. (TCO 8) Which of the following is NOT recommended for a productive meeting? (Points : 5)

Distribute an agenda before the meeting. Have only one meeting leader. Strive for consensus. Limit the use of visuals.

Question 5.5. (TCO 4) Which of the following is an example of sexist language? (Points : 5)

Each student is responsible for his own work. All employees should submit their preferences for lunch by noon. Everyone is responsible for his or her own transportation. They are all examples of sexist language.

Question 6.6. Global Warming: WRAP Prompt 2013 You are a consultant for Con-Glom Inc., an industrial equipment manufacturing firm. A coalition of concerned scientists and environmental groups has issued a report on global warming, the theory that the recent gradual heating of the earth’s atmosphere is a result of human and industrial activity. The scientists point to several climate change risks: rising ocean levels, erosion of shorelines, disruption of agriculture, and loss of animal habitat. The coalition’s report suggests that Con-Glom and other large corporations are using loopholes to avoid complying with federal emissions standards because they are more concerned with profits and jobs than environmental preservation. In response to the report and the public outcry it produces, Con-Glom faces a decision about whether or not to install filtering systems at its plants. The filtering systems are expensive to purchase and install (about $75,000 per site), and their use would initially decrease the productivity of Con-Glom's manufacturing plants at a time when the company already faces serious financial problems. Nevertheless, the company is seriously considering installing the filtering systems and publicizing its action as a means of countering the negative publicity generated by the report. However, the decision is likely to be unpopular among employees and their families. The cost of the filtering systems and the loss of manufacturing output would force Con-Glom to scale back production by 5% and close one of its eleven production facilities. If the filtering systems are installed at ten facilities, the company will be forced to close its oldest and least efficient manufacturing plant, located in Greenwich, Illinois. This action would put 1,400 employees out of work, in an area already suffering from high unemployment. Alternatively, the company could install the filtering systems at only five of its plants. In this case, the Greenwich, Illinois plant would not need to be closed, but production would still need to be scaled back and 700 employees would be laid off. Directions: The company's CEO, William B. Friedman, has asked you to assess the situation facing the company and suggest a solution to the problem. Write a memo to Mr. Friedman in which you discuss your solution. A secondary audience might be the members of his Management Committee. Elements of a desired response:

· A clear, well-organized description of the problem and explanation of your solution

· Inclusion of specific supporting details and evidence

· Demonstration of a clear purpose and awareness of the audience

· Effective development of your ideas

· Appropriate style and tone for a business document

· Standard written English grammar, spelling, and punctuation

(Points : 50)