Mayor Anthony Williams and Performance Management in Washington, DC

INSTRUCTOR EXAMPLE ..

Case Issues:

*Poor organization and planning for human resources.

*A turbulent economic situation does not allow privatization.

*Privatization is the best way to increase efficiency and improve service, but the deliberate steps to move from the public sector to the private sector takes time.

*Neglect of infrastructure, sidewalks, parks and tax increases for the completion of projects caused many problems and discomfort with for the citizens.

*Working arrangements have been a long term relationship with the local institutions because of regulation and centralization and to make sudden change is difficult.

*There is a lack of security by the employees and a fear of fire.

*Non-competition reduced the performance and efficiency.

*There is rapid change and competition in the private sector without the presence of equal benefits and incentives for workers like there is between the public and private sector.

*There is lack of sufficient information about the costs and workers' wages regarding their time and expertise.

*There needs to be monitoring of the performance of the public servants and accountability.

* There are conspiracy theories regarding getting rid of public sector employees.

* Property damage and psychological damages are prevalent.

* Race issues are rampant.

* There is pressure for the mayor to have a reconstruction plan quickly.

* No one knows who will create the plan.

* There are departmental politics.

* There is an unavailability of planning experts.

Public Administration Issues:

* Leadership, planning and organization are lacking.

*Goals are not clear.

* Too much distribution of authority.

* Internal politics.

* Misinformation or less information gets to the people.

* No sense of security among community.

* Not enough skilled people.

* Little accountability.

* Lack of efficiency. Lack of accountability caused inefficiency

* Organizational Structure & Centralization.

* Political Impact.

Performance of the department had direct political impact on the government policies.