Week 2 work

jacb.f

week2checkpoint.docx

Home >Human Resource Management homework help >Week 2 work

Question 1.1. (TCO 3) The framework for companywide quality control in Japan is provided by _____. (Points : 2)

the Shewhart Award the Grant Award the Deming Prize the Baldrige Award

Question 2.2. (TCO 4) The Profound Knowledge system is attributed to which of the following? (Points : 2)

Philip B. Crosby W. Edwards Deming Armand Feigenbaum Joseph M. Juran

Question 3.3. (TCO 3) The Malcolm Baldrige National Quality Award was established by which of the following? (Points : 2)

Several American automobile industry executives The American Society for Quality (ASQ) An act of Congress The Baldrige Consulting Group

Question 4.4. (TCO 4) Which of the following is the primary reason for Deming's position that slogans should be eliminated? (Points : 2)

They create adversarial relationships. Slogans benefit customers more than workers. Not all workers can read the slogans. Slogans are costly to maintain and periodically update.

Question 5.5. (TCO 3) The Malcolm Baldrige National Quality Award serves several purposes, except _____. (Points : 2)

to help improve organizational performance practices to facilitate communication and sharing of best practices for guiding organizational planning and opportunities for learning to encourage the use of quantitative analysis to improve quality

Question 6.6. (TCO 3) The Malcolm Baldrige National Quality Award criteria consist of how many categories? (Points : 2)

4 5 7 9

Question 7.7. (TCO 3) The Malcolm Baldrige National Quality Award came into existence in _____? (Points : 2)

1980 1982 1987 1990

Question 8.8. TCO 3) The entity created under Public Law 100-107 is (Points : 2)

Deming Prize American Society for Quality Control Award Malcolm Baldrige National Quality Award ISO 9000 certification program

Question 9.9. (TCO 4) Which of the following individuals is credited with having the greatest influence on quality management? (Points : 2)

Philip B. Crosby W. Edwards Deming Kaoru Ishikawa Joseph M. Juran

Question 10.10. (TCO 4) The Deming philosophy focuses on improvements in product and service quality by _____. (Points : 2)

inspecting 100% of output reducing variation reducing customer complaints separating the planning and execution functions

Question 11.11. (TCO 3) ISO 9001 provides specific requirements for _____. (Points : 2)

terms and definitions used a quality management system improving quality outgoing quality levels

Question 12.12. (TCO 4) Two United State consultants who worked with Japanese managers during the 1950s to improve the quality of Japanese products were which of the following individuals? (Points : 2)

Crosby and Deming Juran and Crosby Crosby and Feigenbaum Deming and Juran

Question 13.13. (TCO 3) The categories of criteria for the Baldrige award include all of the following except _____. (Points : 2)

leadership strategic planning customer focus process focus

Question 14.14. (TCO 3) ISO 9000 recertification is required every _____. (Points : 2)

3 years 5 years 7 years 9 years

Question 15.15. (TCO 3) ISO 9000 requires that organizations develop a _____. (Points : 2)

government quality management system retail approach service

Question 16.16. (TCO 3) Companies found that the real value is in the ______. (Points : 2)

winning an award prestige preparation advertising

Question 17.17. (TCO 4) Deming’s services were not requested in the United States until (Points : 2)

1960s. 1970s. 1980s. 1990s.

Question 18.18. (TCO 4) Deming stressed that the ultimate responsibility for quality improvement lies with _____. (Points : 2)

design engineers inspectors top management material suppliers

Question 19.19. (TCO 4) Which of the following is not a part of the Deming’s approach? (Points : 2)

Constancy of purpose Removing barriers Management by objectives Stop depending on inspection

Question 20.20. (TCO 3) A cheaper alternative to competing for the Baldrige award is _____. (Points : 2)

The Deming Prize Shingo Award state competitions Juran Prize

Question 21.21. (TCO 4) The total quality perspective states that higher levels of _____ lead to higher levels of _____. (Points : 2)

automation; quality quality; productivity inventory; quality inspection; quality

Question 22.22. (TCO 4) Meeting quality goals during operations are which of the processes of Juran's Quality Trilogy? (Points : 2)

Quality control Quality design Quality improvement Quality planning

Question 23.23. (TCO 4) The need to remove barriers to pride in workmanship is associated with which of the following individuals? (Points : 2)

Crosby Juran Deming Taguchi

Question 24.24. (TCO 3) All of the following are true regarding ISO 9000 series, except _____. (Points : 2)

ISO-certified organizations are assured of providing superior product quality the requirements provide a structure for a basic quality assurance system the standards describe processes affecting quality individual sites, not entire companies, must achieve registration individually

Question 25.25. (TCO 4) The quality pioneer that espoused the idea of “zero-defects management” is which of the following individuals? (Points : 2)

Joseph M. Juran Frederick Taylor Armand Feigenbaum Philip B. Crosby

Question 26.26. (TCO 4) Which of the following is true regarding inspection under the Deming philosophy? (Points : 2)

Inspection encourages quality production. Inspection can be used to ensure quality. Inspection should not be depended upon to improve quality. Inspection adds value to the product.

Question 27.27. (TCO 3) The Deming Prize was established in which of the following countries? (Points : 2)

Japan Germany The United States Sweden

Question 28.28. (TCO 3) The original aim of ISO 9000 was to ensure that (Points : 2)

a forum for information exchange was available. award products and services provided by registered organizations were consistently fit for their intended purpose. firms adopt quality-and productivity-improvement approaches. awareness of productivity and quality were promoted.

Question 29.29. (TCO 4) Unlike Deming and Juran, _____ idea was that quality was free. (Points : 2)

Taguchi's Crosby's Ishikawa's Shewhart's

Question 30.30. (TCO 4) Which of the following represents a point of disagreement between Deming and Juran? (Points : 2)

Upper management requires training and experience in managing for quality. Change can be accomplished within the organization's existing structure. Commitment by top management is a necessity. Employees need to know who uses their products.