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Document 1 of 1 The occasional case against broad dissemination and implementation: Retaining a role for specialty care in the delivery of psychological treatments. Author: Comer, Jonathan S. 1 ; Barlow, David H. 1 1 Center for Anxiety and Related Disorders, Department of Psychology, Boston University, Boston, MA, US [email protected] ProQuest document link Abstract (English): Mental illness imposes a staggering public health burden in the United States. Although the past 40 years have witnessed tremendous advances in the identification of evidence-based practices (EBPs) in psychological treatments, gaps persist between treatment in experimental settings and services available in the community. In response, considerable attention and large financial commitments have focused in recent years on broad dissemination and implementation efforts designed to improve the quality of psychological services delivered by a variety of generalist practitioners across practice settings. Increasingly, under the influence of the Patient Protection and Affordable Care Act, it is envisioned that these generalists will practice in integrated primary care settings. These advances hold enormous potential, and yet, given the tremendous diversity of mental health problems and human suffering, broad dissemination and implementation efforts to generalists alone may not be sufficient to adequately address the burden of mental illness. Some EBPs may prove too complex for universal dissemination, and the time and expense required for quality dissemination and implementation preclude large-scale training in the treatment of low base rate disorders. As dissemination and implementation efforts work to ensure a quality generalist mental health care workforce, herein we highlight the vital need for available specialty care in the delivery of psychological treatments. Given traditional barriers that interfere with the accessibility of specialty care, we propose the transformative potential of a specialty behavioral telehealth care workforce, transacting with the generalist practitioner workforce to collectively ensure the highest quality and timely delivery of needed treatments to affected individuals. (PsycINFO Database Record (c) 2014 APA, all rights reserved)(journal abstract) Links: Linking Service Full text: Contents 

Abstract

Crisis of Availability and Quality in the Delivery of Psychological Treatments

The Blossoming of Dissemination and Implementation Science

Broad Dissemination and the Problem of Low Base Rate Disorders

Broad Dissemination and the Problem of Complex Treatments

Putting All of Our Eggs in the Broad Dissemination Basket: The Limitations of an Exclusively Generalist Mental

Health Care Workforce

Traditional Obstacles Hinder the Availability of Specialty Care

Technological Innovations May Overcome Traditional Barriers to Care

Toward a Specialty Behavioral Telehealth Care Model

Getting From Here to There: Next Steps Toward the Reality of a Specialty Behavioral Telehealth Workforce

Buttressing Real-Time Specialty Behavioral Telehealth With Low-Intensity Options

Concluding Thoughts

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Abstract Mental illness imposes a staggering public health burden in the United States. Although the past 40 years have

witnessed tremendous advances in the identification of evidence-based practices (EBPs) in psychological

treatments, gaps persist between treatment in experimental settings and services available in the community. In

response, considerable attention and large financial commitments have focused in recent years on broad

dissemination and implementation efforts designed to improve the quality of psychological services delivered by

a variety of generalist practitioners across practice settings. Increasingly, under the influence of the Patient

Protection and Affordable Care Act, it is envisioned that these generalists will practice in integrated primary care

settings. These advances hold enormous potential, and yet, given the tremendous diversity of mental health

problems and human suffering, broad dissemination and implementation efforts to generalists alone may not be

sufficient to adequately address the burden of mental illness. Some EBPs may prove too complex for universal

dissemination, and the time and expense required for quality dissemination and implementation preclude large-

scale training in the treatment of low base rate disorders. As dissemination and implementation efforts work to

ensure a quality generalist mental health care workforce, herein we highlight the vital need for available

specialty care in the delivery of psychological treatments. Given traditional barriers that interfere with the

accessibility of specialty care, we propose the transformative potential of a specialty behavioral telehealth care

workforce, transacting with the generalist practitioner workforce to collectively ensure the highest quality and

timely delivery of needed treatments to affected individuals.

 

Mental illness imposes a staggering public health burden in the United States. Almost half of the population

suffers from a mental disorder at some point in their lives (Kessler, Berglund, et al., 2005), and roughly 1 in 4

Americans has suffered from a mental disorder in the past year (Kessler, Chiu, Demler, &Walters, 2005). These

estimates are particularly striking when considering the enormous individual, family, and societal costs

associated with mental disorders. When left untreated, these disorders are associated with elevated rates of

general medical disorders (Roy-Byrne et al., 2008), frequent comorbid mental disorders (Kessler, Chiu, et al.,

2005), poorer educational attainment (Breslau, Lane, Sampson, &Kessler, 2008), disability in life roles (

Merikangas et al., 2007), and reduced health-related quality of life (Comer, Blanco, et al., 2011). Evidence of

the societal burden of mental disorders is portrayed in reports of high health care utilization and costs and

losses in worker productivity (e.g., Greenberg et al., 1999). As an example, major depressive disorder (MDD) is

intricately linked to workforce impairments, with 20% to 30% of individuals with moderate or severe MDD

unemployed and/or collecting disability (Birnbaum et al., 2010). Workers with MDD miss more days than their

nondepressed counterparts, accounting for 225 million missed workdays each year and corresponding to an

estimated $36.6 billion in annual lost productivity (Kessler et al., 2006). Individuals with serious mental illness

earn roughly $16,000 less annually, yielding an estimated total lost earnings of $193.2 billion nationally each

year.

Despite the daunting statistics, the past 40 years have witnessed tremendous advances in the identification of

evidence-based practices (EBPs) in psychological treatment with the potential to improve clinical outcomes for a

considerable share of the mental health problems affecting the population (Barlow, 2004, 2008; Kendall, 2011;

Roth &Fonagy, 2005). Regrettably, however, substantial problems in the broad availability and quality of

psychological treatments constrain effective care for the majority of affected individuals. Herein, we first briefly

review the inadequate current state of mental health care delivery and consider the leading models and

solutions for redressing the situation that dominate current theory, research, training, and funding decisions.

Following this, we outline difficulties inherent in effectively disseminating complex treatments on a broad scale

and the relatively reduced local relevance of broadly disseminating treatments for low base rate disorders. As

dissemination and implementation efforts work to ensure a quality generalist mental health care workforce, we

highlight the vital need for available specialty care in the delivery of psychological treatments in order to fully

address the enormous and broad-based societal burden of mental illness.

 

Crisis of Availability and Quality in the Delivery of Psychological Treatments Despite the development of well-tolerated and research-supported treatments, current mental health service

delivery models fail to reach adequate numbers of affected individuals. Systematic barriers interfere with the

timely provision of needed care for affected individuals, and gaps persist between treatment in experimental

settings and services available in the community (Sandler et al., 2005; Weisz, Sandler, Durlak, &Anton, 2005).

For example, as of 2003 only 40% of Americans with a mental disorder over the previous 12 months received

any treatment for their condition in the prior year, and less than one third of treated Americans received care

from a mental health care professional (Wang, Lane, et al., 2005). There is no indication that this state of affairs

has meaningfully changed in the past decade. As the U.S. population tops 300 million individuals, it can be

estimated that at least 50 million Americans are not receiving needed, adequate mental health care. Among

those who do receive care, the median delay in treatment initiation after initial disorder onset ranges from 6 to

23 years across disorders (Wang, Berglund, et al., 2005). Only 25% to 40% of individuals afflicted with mood

disorders, generalized anxiety disorder, panic disorder, or drug dependence make initial treatment contact in the

first year of disorder onset. Less than 10% of individuals afflicted with posttraumatic stress disorder, social

anxiety disorder, or a disruptive behavior disorder make treatment contact in their first year of disorder onset (

Wang, Berglund, et al., 2005).

Such failures and delays in the utilization of mental health care can be attributed in large part to problems in

care availability. Inadequate numbers of mental health professionals, particularly in remote regions, impinge on

the availability of care. A substantial proportion of U.S. counties, particularly those in rural regions, have no

psychologist, psychiatrist, or social worker (National Organization of State Offices of Rural Health, 2011). Long

wait lists at underfunded clinics can substantially slow the speed with which services are delivered. Such factors

may help to explain, in part, recent national trends showing that psychological treatments and psychotherapy

have assumed a less prominent role in outpatient care (Olfson &Marcus, 2010). Quality of care further

constrains EBP delivery to affected individuals. Those who do receive psychological treatments are not

necessarily receiving EBPs. Regrettably, programs showing the strongest support are not widely disseminated,

and when effective programs are disseminated, they are rarely implemented with fidelity (Sandler et al., 2005),

particularly when delivered in overburdened facilities with high staff turnover. Limitations in the availability of

EBP place heavy clinical demands on the pharmacologic dimensions of mental health care. Primary care

physicians typically fill geographic workforce gaps in mental health care but lack the training and time to

adequately address the needs of those seeking mental health care. Indeed, we have seen a progressive

expansion in recent years in use of off-label psychotropic regimens with unfavorable side effects to treat

disorders for which well-tolerated psychological EBPs are established (Comer, Mojtabai, &Olfson, 2011;

Comer, Olfson, &Mojtabai, 2010; Olfson, Crystal, Huang, &Gerhard, 2010).

 

The Blossoming of Dissemination and Implementation Science Given the inadequate state of psychological treatment delivery, considerable attention and large financial

commitments of over several billion dollars have focused in recent years on innovative solutions to the problems

of treatment availability and quality. Consequently, activities to promote utilization of psychological EBPs have

emerged rather quickly, focused on established scientific principles of dissemination and implementation (

Beidas &Kendall, 2010; McHugh &Barlow, 2010, 2012). In health care, the purposeful distribution of relevant

information and materials to practitioners constitutes dissemination, and the adoption and integration of

disseminated information and materials into actual clinical practice constitutes implementation (Lomas, 1993).

The uptake of innovations in practical settings has long captured scholarly attention across a diverse range of

fields, including agriculture, anthropology, communications, education, ethnology, health care, and marketing

(e.g., Ryan &Gross, 1943; Tarde, 1903), but formal applications to clinical psychology constitute a relatively

nascent field of study. The seminal writing of American sociologist Everett Rogers (1962) considered key

elements associated with the spread of ideas and techniques across disciplines. Of course, in myriad ways the

spread of psychological EBPs to clinical settings is qualitatively distinct from the varied pursuits of seemingly

unrelated disciplines—such as, say, agriculturalists determining whether rural farmers might adopt high-yielding

hybrid seed corns—but several universal themes remain relevant, including the roles of complexity (innovations

that are too complex will not be incorporated into practice) and trialability (people are less likely to adopt

innovations they are being asked to incorporate without an initial trial period) in influencing uptake (Rogers,

2003). Rogers also considered how an innovation’s relative advantage over existing methods influenced

uptake, as well as its compatibility with existing operations and the observability of its results (see Rogers, 2003

, for further information). Importantly, our field’s innovations do not always lend themselves to sufficient levels of

implementation standardization. Uniformity in psychological treatment delivery cannot be assured across

settings, and research finds variable therapist adherence across providers, which can in turn be associated with

variable clinical response (Smith, Hall, Jang, &Arndt, 2009; Webb, DeRubeis, &Barber, 2010). This may explain,

in part, why psychological EBPs do not always outperform usual care on primary outcomes in community

settings (Southam-Gerow et al., 2010; Weisz et al., 2009).

Recognizing the critical need to improve the broad quality of mental health care, a number of health care

delivery systems have developed large-scale dissemination and implementation efforts (Bruns &Hoagwood,

2008; Clark, 2012; Clark et al., 2009; Daleiden, Chorpita, Donkervoet, Arensdorf, &Brogan, 2006; Gleacher et

al., 2011; McHugh &Barlow, 2010, 2012; Ruzek, Karlin, &Zeiss, 2012), and a number of treatment development

groups have demonstrated some encouraging gains in promoting research-supported treatments in practice

settings (e.g., Beidas, Edmunds, Marcus, &Kendall, 2012; Lochman et al., 2009; Kendall &Khanna, 2008).

Formal evaluations of large-scale dissemination and implementation programs are ongoing, but early efforts do

reveal some consistent findings. First, didactic training is necessary, but not sufficient, for lasting and quality

implementation in practice settings. Competency components—including ongoing expert consultation or

supervision after initial didactics—are essential for trainees to acquire the skills necessary to administer

treatments with fidelity and skill (Beidas, Mehta, Atkins, Solomon, &Merz, 2013; Crits-Christoph et al., 1998;

Herschell, McNeil, &McNeil, 2004; McHugh &Barlow, 2010, 2012; Miller, Yahne, Moyers, Martinez, &Pirritano,

2004; Sholomskas, Syracuse-Siewert, Rounsaville, Ball, &Nuro, 2005). Competency components typically entail

application of disseminated EBPs or techniques in the trainees’ actual practices (Daleiden et al., 2006;

Gleacher et al., 2011), and so training requires a steady flow of patients with the very problems targeted by the

disseminated treatments. Didactic trainings are of limited utility if there are not subsequent opportunities to

develop competency under applied supervision. Indeed, there is preliminary evidence that delay between initial

EBP training and actual opportunities to use newly taught methods in practice can interfere with acquired

competency in EBPs and clinician intention to use EBPs after dissemination efforts have ended (e.g., Palinkas

et al., 2008).

Second, the matter of sustainability presents a major problem (see Stirman et al., 2012). Sustainability has been

described as too often a “latent goal,” implied but rarely pursued actively (Lyon, Frazier, Mehta, Atkins,

&Weisbach, 2011). Although one of the goals of competency components is to enhance sustainability of

knowledge and skill gains at an individual level, the goal of sustainability at the organizational level has

remained more elusive (see Beidas &Kendall, 2010). Factors interfering with organizational sustainability

include low levels of agency support, the absence of internal program champions, and insufficient or fluctuating

agency resources (Atkins, Graczyk, Frazier, &Abduil-Adil, 2003; Glisson et al., 2008). Less addressed is the

matter of workforce stability. Community agencies—particularly overburdened, underfunded clinics—are beset

by high staff turnover (Glisson et al., 2008). Given the relatively long-term nature of quality dissemination and

implementation efforts, by the time training has been completed (or even sooner), a trainee may no longer work

at the agency. Despite the resources invested in training this individual, the knowledge and skill do not transfer

to the next individual to hold the position. Fortunately, there is some evidence that introducing EBPs and

incorporating fidelity checks may have a protective effect for clinics, reducing staff turnover (e.g., Aarons,

Sommerfeld, Hecht, Silovsky, &Chaffin, 2009; Glisson et al., 2008).

Third, the matter of complexity influences the ongoing uptake of EBPs in general practice settings. Innovations

that are too complex are not expected to be routinely incorporated, or incorporated with fidelity, into everyday

practice (Rogers, 2003). Regrettably, busy practitioners may not have sufficient time to truly absorb and master

all of the nuances of a highly complex treatment protocol. Indeed, innovation adopters show preference for

“user-friendly,” “plug-and-pay” products (Rogers, 2003). Things get even more complicated for practitioners

when considering the very large number of distinct manuals requiring developed expertise—some targeting very

focused clinical problems, others addressing broad families of problems, and many largely overlapping with one

another (Barlow, Allen, &Choate, 2004). Moreover, the professional training of mental health care providers

varies widely. Some psychological EBPs may be too complex for inadequately trained practitioners to

implement. We must also consider the complexity of treatment delivery—a treatment may be easily mastered by

a practitioner, but if it is too complex to be delivered in an existing agency practice, uptake is unlikely. Rogers

(2003) noted that across innovations, compatibility with existing operations greatly influences ultimate adoption.

Simple alterations to existing procedures are more readily adopted (Stirman, Crits-Christoph, &DeRubeis, 2004

). And even when organizational support is strong, individual provider factors can interfere with the adoption of

EBPs (see Gallo &Barlow, 2012).

Finally, for many of the above reasons, quality dissemination and implementation efforts are enormously

expensive. The larger, more successful programs that have incorporated didactics and extended competency

training have cost hundreds of millions of dollars—and many still have not actualized the large and lasting

impacts aspired to at initiative outset. As such, large-scale dissemination efforts are understandably confined to

the most highly prevalent conditions, as focusing available resources on the dissemination of EBPs for the most

prevalent conditions has the potential to improve practices for a majority of treatment seekers.

These early lessons from the blossoming science of dissemination and implementation have already had an

enormous impact on treatment development. Given the impeding costs and intricate complexities of quality

dissemination and implementation efforts, it has become apparent that some of the great advances in treatment

development over the past 40 years may not be feasible for broad dissemination and implementation. In an

effort to develop protocols that can smoothly lend themselves for broad adoption and sustained implementation,

a new generation of interventions research has emerged in recent years incorporating realities about the

feasibility of broad dissemination and implementation into the very earliest stages of treatment development.

Two of the most prominent lines of research explicitly incorporating dissemination feasibility into treatment

development include (a) transdiagnostic treatment protocols and (b) modular treatment protocols (see McHugh,

Murray, &Barlow, 2009). Single-disorder manuals have grown so numerous that it has now become exceedingly

difficult for practicing clinicians to become proficient in every supported manual—and it is not clear how best to

choose among or prioritize them for training. This state of affairs has regrettably hampered efforts at widespread

dissemination and diminished the public health significance of the availability of psychological EBPs (Barlow et

al., 2004, 2011; Farchione et al., 2012). So as to avoid unnecessarily burdening practicing clinicians with the

need to learn a seemingly excessive number of often redundant diagnosis-specific protocols, transdiagnostic

treatments focus on similarities and overlying features across disorders, particularly those from neighboring

classes of diagnoses, and on distilling and incorporating common principles among supported treatments (

Craske et al., 2009; Ellard, Fairholme, Boisseau, Farchione, &Barlow, 2010; Fairburn, Cooper, Shafran,

&Wilson, 2008; Fairburn et al., 2009; Farchione et al., 2012; Kendall, Hudson, Gosch, Flannery-Schroeder,

&Suveg, 2008; Norton &Hope, 2005; Sullivan et al., 2007; Weersing, Rozenman, Maher-Bridge, &Campo, 2012

). Modular treatments offer another approach to redressing the treatment manual proliferation barrier to broad

dissemination. Whereas traditional manuals apply multiple treatment components in a more linear format, it is

becoming increasingly apparent that not every patient will benefit from each and every treatment component in

an indicated treatment. Compared to the more theoretical transdiagnostic approaches based on new

conceptions of psychopathology (Barlow et al., 2011; Fairburn et al., 2008), modular approaches take a more

empirical approach and address the above problems through treatment redesign—procedures from supported

protocols for specific identified problems are structured as free-standing modules, and decision flowcharts guide

module selection and sequencing (Chorpita, 2007; Chorpita &Weisz, 2005; Harvey, Watkins, Mansell,

&Shafran, 2004; Weisz &Chorpita, 2011; Weisz et al., 2012).

 

Broad Dissemination and the Problem of Low Base Rate Disorders These exciting advances in dissemination and implementation science, and their impacts on treatment

development, hold great potential to elevate the public health relevance of psychological EBPs and

meaningfully relieve the suffering of truly large numbers of affected individuals. And yet, given the tremendous

diversity of mental health problems, broad dissemination and implementation efforts alone may not be sufficient

to adequately address the immense prevalence and burden of mental illness.

Notably, the time and expenses associated with quality dissemination and implementation might preclude large-

scale competency training in the treatment of low base rate disorders (e.g., trichotillomania, Tourette syndrome,

chronic tic disorders, selective mutism, schizophrenia, paraphilias). Limited funding for dissemination and

implementation efforts necessitates difficult decisions concerning clinical priorities and optimal resource

allocations, and undoubtedly the treatment of the most common conditions affecting the population must take

priority. For example, the Improving Access to Psychological Therapies (Clark, 2012; Clark et al., 2009)

program in the United Kingdom focuses on the common mood and anxiety disorders. In the United States, the

Veterans Health Administration (VHA) has committed hundreds of millions of dollars to the implementation of

centralized dissemination efforts requiring all clinicians in VHA settings across the nation to complete training in

EBPs for depression, anxiety, and traumatic stress disorders (Ruzek et al., 2012). State mental health programs

also explicitly focus on clinical areas of greatest need in the communities to be served (e.g., Gleacher et al.,

2011). Given the large funds required to disseminate EBPs for the most common conditions, it is unlikely that

there will be much funding left over for adequate broad-based training in the treatment of less common mental

health problems. Individual practice settings may be unlikely to devote the considerable time and resources

necessary for quality implementation into training staff in the treatment of conditions that affect only very small

proportions of their patient flow. Moreover, with research showing that ongoing competency consultation is

required for effective dissemination, in which experts consult with trainees on the application of disseminated

EBPs to the trainee’s actual practice (Beidas et al., 2012; Crits-Christoph et al., 1998; Herschell et al., 2004;

Miller et al., 2004; McHugh &Barlow, 2010, 2012; Sholomskas et al., 2005), the absence of a steady flow of

patients with the very problems targeted by dissemination efforts for low base rate conditions may be limiting.

Failure to ensure adequate competency in the delivery of supported interventions for very serious but less

prevalent clinical targets constitutes an enormous public health concern. A disorder affecting even just 1% of

the U.S. population still affects roughly 3 million Americans. Let us consider the examples of childhood Tourette

syndrome, chronic tic disorders, and trichotillomania. These conditions collectively affect between 1% and 2% of

children (Kurlan, 2010; Scharf, Miller, Mathews, &Ben-Shlomo, 2012; Tabori Kraft et al., 2012), but habit

reversal training (HRT)—an empirically supported treatment for these conditions—is not part of any large-scale

dissemination effort. Currently, one of the more common reasons children with these conditions do not receive

appropriate care is a reported lack of experts in the treatment of these conditions in their area (Woods, Conelea,

&Himle, 2010). Despite the burden and reduced quality of life associated with these conditions (Diefenbach,

Tolin, Hannan, Crocetto, &Worhunsky, 2005), given the realities of what is required for quality dissemination

and ongoing competency consultation it may be hard to meaningfully advance broad participation at the funding

or trainee level in the large-scale spread of HRT.

Transdiagnostic treatment models, developed in part to support dissemination efforts, offer promise for the

treatment of related families of common conditions, such as mood and anxiety disorders, or the eating disorders

(Fairburn et al., 2009; Farchione et al., 2012), but offer little for the treatment of low base rate disorders best

treated with specialized methods not shared in the treatment of more common conditions. Despite the

enormous value of transdiagnostic treatments from a dissemination standpoint and from a public health

perspective, the optimal course of treatment for some conditions will likely remain single-disorder methods.

Modular treatment approaches, despite their emphasis on individualized sequences of treatment components,

also necessarily focus on common treatment components (see Chorpita &Weisz, 2005; Weisz et al., 2012). Low

base rate disorders that are best treated with specialized, uncommon methods are not addressed within

treatment algorithms designed to address the broad majority of individuals seeking care. Adaptive treatment

models may also delay the timely initiation of needed treatment components in favor of initial trial and error with

more universal approaches.

 

Broad Dissemination and the Problem of Complex Treatments As previously noted, innovations that are too complex will not be routinely incorporated, or incorporated with

fidelity, into everyday practice (Rogers, 2003). The broad diversity of educational backgrounds across the

mental health workforce (Ellis, Konrad, Thomas, &Morrissey, 2009) further underscores the importance of

complexity considerations when allocating resources for dissemination efforts. Some psychological EBPs may

be too complex for inadequately or insufficiently trained practitioners to implement. Compatibility with existing

ways of operating also greatly influences ultimate EBP adoption rates, with simple alterations to existing

procedures being more readily implemented (Rogers, 2003; Stirman et al., 2004). Accordingly, from a

dissemination and implementation standpoint, treatment developers are advised to keep things simple, with the

goal of efficacy needing to be balanced with a (potentially competing) need for “deliverability.”

As such, in the context of broad dissemination and implementation, there may be little role for treatments that

cannot be readily implemented sufficiently for delivery by professionals in overburdened clinics representing a

broad array of training and experience. The parallel in other health care disciplines would be unthinkable.

Imagine if the field of medicine decided to no longer promote organ transplantation research and training, simply

because it is too complicated for the vast majority of the health care workforce. Of course, organ transplantation

is a dramatic and heroic procedure that prevents imminent death, unlike most psychological EBPs, but the

reduced-quality-adjusted life years associated with mental disorders, relative to the general population and to

other common chronic conditions (Grandes, Montoya, Arietaleanizbeaskoa, Arce, &Sanchez, 2011), as well as

occasional immediate reductions in mortality, certainly underscore the urgency of effective mental health care

regardless of method complexity.

Intervention science has historically paid insufficient attention to matters of deliverability in treatment

development. As we now remedy this situation that has regrettably hampered the real-world impact and

relevance of our efforts (see Barlow et al., 2011; Chorpita &Weisz, 2005), we must also be cautious against

overcorrection. Within a mindset of broad dissemination and implementation, we must be cautious against new

and maladaptive implicit assumptions that could pervade research and funding decisions (e.g., if a treatment

cannot be broadly disseminated to the full range of providers in practice, it lacks merit and public health

significance).

 

Putting All of Our Eggs in the Broad Dissemination Basket: The Limitations of an Exclusively Generalist Mental Health Care Workforce Broad and effective dissemination and implementation efforts, in the event that they actualize their tremendous

potential, will afford a high-quality workforce of generalist practitioners who are well-equipped to address with

competency the majority of presenting mental health problems. But how can we ensure effective care for

patients requiring mental health care for disorders so uncommon that they are not worth the considerable

investment necessary for broad dissemination and implementation efforts? And how can we ensure effective

care for patients who would benefit from interventions that are too complex for effective broad dissemination?

In medicine, the generalist practitioner role typically falls within the scope of primary care. Primary care

physicians are trained to address basic diagnosis and treatment of common medical conditions and illnesses,

just as community mental health practitioners after effective dissemination efforts would presumably be expert

in diagnosing and treating the “common colds” of mental disorders that characterize the majority of patient

presentations (e.g., anxiety and depressive disorders). However, another equally essential role of medical

primary care that is not systematically shared by the generalist mental health care provider is the referral of

patients to appropriate specialty care as needed. By definition, the role of the primary care physician is not to

provide direct intervention for every patient problem, but rather to effectively treat the most common

presentations with uncomplicated methods and to accurately identify when a problem merits the attention of a

specialist with more relevant expertise, training, and/or experience. Conversely, specialists are not the best

equipped to address the diversity of general problems encountered in primary care.

In the context of the Patient Protection and Affordable Care Act (2010), it is expected that there will be an

expanding role for a primary mental health care workforce as behavioral health is increasingly integrated into

primary medical care. The Affordable Care Act includes key provisions to reorganize health services and

strengthen the quality and cost-efficiency of primary care by incentivizing more direct interfaces between

primary care and behavioral health care. Specifically, to reduce long-standing problems of access,

decentralized decision making, and health care fragmentation (Barry &Huskamp, 2011), current reforms

ultimately envision the co-location of mental health and primary care providers at integrated health care settings

that provide interdisciplinary team-based services. Such shifts more explicitly recognize the central role of

mental and behavioral health as a vital part of comprehensive health care, while at the same time it is

anticipated that there will consequently be a reduced role for free-standing mental health practices. Given the

highly diverse array of mental health needs presenting in primary care settings, a quality workforce of generalist

practitioners will be indispensable in these integrated primary care settings.

At present, however, it is not clear what the generalist mental health care workforce is to do when presented

with problems outside of those targeted by rigorous dissemination efforts. If a mental health worker who has

completed high-quality competency training in the treatment of anxiety and depression is presented with a child

suffering with, say, trichotillomania, should he or she be expected to treat this child despite the lack of rigorous

competency training in HRT? For comparison, in medicine, primary care physicians do not remove malignant

tumors—this falls under the practice of surgical oncologists who have completed advanced education and

relevant competency training and, importantly, see a high volume of cancer patients. Indeed, clinical trials show

that surgical effectiveness is positively linked with surgeon patient volume (Pasquali et al., 2012). Similarly, in

mental health care, psychological EBPs delivered in rigorous specialty settings for narrow groups of patients do

appear to outperform EBPs delivered by generalist providers in community mental health settings (see Kendall

et al., 2008, versus Weisz et al., 2009).

To maximize effective care for the majority of patients who present for treatment, as well as for patients

suffering from low base rate conditions that collectively affect very large numbers of individuals, specialty care

must play a prominent role in the delivery of mental health care. We would do well to complement our broad

dissemination and implementation efforts with rigorous training for generalist providers in the identification and

appropriate referral of patients more appropriately treated by specialty mental health care. But first we will need

to vastly extend the reach of specialty care in order to ensure that generalist practitioners have appropriate

referral options. To date, a number of geographic and financial obstacles have hindered the broad availability of

specialty care. It is these obstacles to which we now turn our attention.

 

Traditional Obstacles Hinder the Availability of Specialty Care Despite the need for effective specialty care for low base-rate disorders, and for the delivery of complex

interventions, at present specialty options are limited for the majority of affected individuals. Regrettably,

families dwelling in impoverished, rural, or other remote regions have limited access to general mental health

care, let alone specialty care. Often, specialty programs are concentrated in academic centers and confined to

clinical research trials, and some affected individuals may not meet standard inclusion criteria for such trials (

Blanco et al., 2008).

The limited availability of specialty mental health care is understandable from a supply and demand standpoint.

From an economic perspective, there are relatively few geographic regions in which it makes sense to build

specialty practices for low base rate conditions. As such, specialty programs are typically confined to

metropolitan regions with large populations. To address problems of access and local workforce shortages in

specialty care, many specialty programs are increasingly offering intensive treatment formats, in which patients

travel for brief (e.g., 1–3-week) periods of all-day sessions in treatment not offered in their local communities.

These programs show promise (e.g., Angelosante, Pincus, Whitton, Cheron, &Pian, 2009; Davis, Ollendick,

&Öst, 2009; Flancbaum, Rockmore, &Franklin, 2011; Santucci, Ehrenreich, Trosper, Bennett, &Pincus, 2009;

Storch et al., 2007), but intensive treatments are costly for patients—they typically entail a hotel stay, as well as

the cost of a full course of treatment billed in one time, and are rarely covered substantially by third-party

payers. Importantly, intensive treatment formats are rarely available to Medicaid patients, who constitute the

majority of individuals presenting to community mental health centers.

The absence of available specialty psychological care can place increased demands on the pharmacologic

dimensions of mental health care. In mental health practice, when patients do not improve after exhausting

available psychological treatment options, patients are often referred for psychotropic medication. Research

certainly supports the role that psychopharmacology can play in the effective management of mental disorders,

but exhausting available psychological treatment options varies substantially across regions. It is reasonable to

assume that poor access to specialty psychological care often leads to medication referrals before adequate

psychological EBP trials have failed.

For these reasons, we call for a renewed sense of urgency to define and promote a vital and modern role for

specialty mental health care and to minimize systematic barriers to the availability and accessibility of specialty

care for affected individuals. We believe technological innovations may be central to this effort.

 

Technological Innovations May Overcome Traditional Barriers to Care Technological innovations may offer a promising vehicle for overcoming traditional barriers to specialty care. In

recent years, rapidly developing computer technology, the broadening availability of the Internet, and

increasingly sophisticated capacities for live broadcasting via affordable webcams are transforming many

aspects of our daily lives—changing how we work, learn, and communicate. In 2009, 77% of U.S. citizens had

regular Internet access, and roughly 70% had household Internet access, (U.S. Census Bureau, 2011). These

numbers are particularly striking when one considers that in 2003 only 53% of U.S. households had Internet

access (and only 19% of households in 1997). In addition, the American Recovery and Reinvestment Act of

2009 included the investment of several billions of dollars to expand broadband Internet access in underserved

areas. Taken together, the household availability of broadband appears to be rising considerably, and it is

conceivable that in the coming years broadband Internet access will show the same household ubiquity

currently demonstrated for telephones.

These innovations are already beginning to transform health care delivery (Field &Grigsby, 2002). Telemedicine

refers to the use of electronic media to facilitate real-time interactions for the provision of care usually delivered

in person (American Academy of Child and Adolescent Psychiatry, Work Group on Quality Issues, 2008). The

use of real-time interactions between patient and provider distinguishes telemedicine from other forms of e-

health that draw chiefly on Internet-facilitated bibliotherapy or self-management modalities. For mental health

care, a discipline that relies primarily on verbal communication and visual observation, such methods may offer

a transformative potential to overcome geographical barriers to specialty care. Innovative telemethods extend

the availability of expert services by addressing regional workforce shortages in specialty care. Individuals

dwelling in rural or impoverished regions—areas typically beset by insufficient availability of expert mental

health care—can participate in real-time interactive treatment conducted by experts, regardless of geographic

proximity to a specialty clinic. A growing body of work supports the preliminary efficacy, feasibility, tolerability,

and sustainability of telemethods for delivering evidence-based care to individuals in need (see Dimeff, Paves,

Skutch, &Woodcock, 2010). With low-income and rural families among the fastest growing populations gaining

access to the Internet (Horrigan, 2009), the growing potential for technological innovations to transform

specialty care for the most traditionally underserved and remote families holds enormous promise.

 

Toward a Specialty Behavioral Telehealth Care Model Given the limits of broad dissemination and implementation to local mental health care workforces—particularly

for low base rate disorders and complex treatments—and given traditional barriers that interfere with the broad

availability of specialty care, we believe there may be a vital role for real-time specialty behavioral telehealth

care. In a specialty behavioral telehealth care model, high-quality specialty services would be offered in real

time through the use of videoconferencing and related technologies, either directly to patients in their homes or

to other private locations with Internet access. Generalists confronted with patient presentations for which they

have not completed competency training could easily identify credentialed specialists online and make a quality

referral, regardless of patients’ geographic proximity to specialty care in their area. The broader availability of

specialty referral options would presumably reduce the high patient volume that burdens primary care settings,

shorten waitlists, and allow the generalist workforce to allocate increased resources to what it does best—the

basic diagnosis and treatment of common mental health problems.

Specialty mental health “clinics” may be housed online, rather than be geographically bound, and systematically

deliver specialty care for low base rate disorders and conditions requiring involved treatment methods that are

not easily disseminated to generalist mental health settings. In light of current licensing regulations and pending

reform, the only geographic limitation would be that at this time providers in most states cannot deliver care to

individuals outside of states in which they are licensed. Not only do telemethods offer more cost- and resource-

efficient care than traditional in-office care (Khanna, Aschenbrand, &Kendall, 2007; McCrone et al., 2004;

Newman, 2000), but such an Internet-delivered format would liberate specialty providers from practicing only in

metropolitan regions with large populations.

From a provider’s standpoint, the demand for specialty care would be much larger if the provider’s services

were accessible to an entire affected statewide population, a situation that would allow for overcoming key

economic barriers to developing specialty practices for less common conditions. With higher and steadier

demands for specialty care, the supply of specialty providers would presumably increase as well, providing

more affordable options for those in need.

As an illustration of the great potential of specialty behavioral telehealth care for complex treatments, let us

consider the case of Parent–Child Interaction Therapy (PCIT; Eyberg &Funderburk, 2011). PCIT is a highly

specialized short-term intervention for several early childhood behavior problems that incorporates principles of

play therapy into structured behavioral parent training, drawing on attachment and social learning theories to

emphasize positive attention, consistency, problem solving, and effective communication. Research has shown

substantial empirical support for the efficacy of PCIT in reducing child disruptive behavior problems and parent

distress, and in increasing parent confidence in the ability to manage child behavior (Hood &Eyberg, 2003;

Nixon, Sweeney, Erickson, &Touyz, 2003, 2004; Schuhmann, Foote, Eyberg, Boggs, &Algina, 1998; see also

Comer et al., 2013). Follow-up data show that gains are maintained across time (see Zisser &Eyberg, 2010).

The outcomes are among the more impressive that intervention science has to offer, and they can reverse

enormous costs to society by offsetting trajectories at a very early age toward delinquency and criminality.

Furthermore, PCIT adaptations are now showing great promise in reducing early childhood internalizing

problems as well (Comer et al., 2012; Puliafico, Comer, &Pincus, 2012).

What distinguishes PCIT from related protocols and makes it a relatively more complex treatment to broadly

disseminate than several other EBPs is the systematic use of real-time, in-session parent coaching. For the

majority of PCIT treatment, the therapist monitors family interactions from an observation room (typically from

behind a one-way mirror) and provides live, individualized coaching via a bug-in-the-ear device worn by the

parent. This format affords live evidence-based parent feedback in an unobtrusive manner. Moreover, PCIT

incorporates a highly structured behavioral coding system (Eyberg, Nelson, Duke, &Boggs, 2005), and so

although therapist adherence is essential for delivery of all EBPs, flexibility in the delivery of PCIT may be

particularly problematic.

Several initiatives have shown some early promise for the feasibility of disseminating and implementing PCIT in

community settings (Franco, Soler, &McBride, 2005; Lyon &Budd, 2010; Niec, Eyberg, &Chase, 2012).

However, traditional PCIT requires a custom-built facility with a one-way mirror and bug-in-the-ear

communication capacities so that the therapist can communicate directly to parents unobtrusively from an

observation room. Given that most mental health and primary care settings are not physically equipped for

traditional PCIT, most PCIT implementation programs have been forced to make adaptations—for example,

having the therapist whisper the parent coaching while in same room as the family—although it is not clear what

effect these adaptations have on treatment effectiveness (Franco et al., 2005). Problems of protocol fidelity

have also been noted in broad PCIT implementation efforts (Franco et al., 2005). Furthermore, PCIT is mastery

based. Rather than prescribing a specific number of sessions, PCIT has families proceed from one module to

the next, and ultimately complete treatment, after parents meet specific criteria on coached skills. Initial PCIT

implementation projects in frontline clinical settings have noted that families are taking longer to meet mastery

criteria and complete treatment, and are showing higher dropout rates, than families seen in rigorous PCIT

specialty settings (Franco et al., 2005; Lyon &Budd, 2010; Niec et al., 2012).

In a specialty behavioral telehealth care model, a real-time, Internet-based interactive videoconferencing format

may be a particularly promising vehicle for the delivery of PCIT by certified PCIT specialty care providers. Given

the considerable support for PCIT in treating early childhood disorders, an Internet-delivered PCIT format—in

which therapists and parents meet via videoconferencing and parent–child interactions are broadcast live from

the family’s home via a web camera—has the potential to deliver evidence-based treatments directly to families

residing in communities where such treatments are of limited availability, where local practice settings are not

physically equipped to provide PCIT, or where dissemination and implementation efforts have deemed PCIT too

complex or infeasible for the training of minimally trained professionals in clinics with high staff turnover. Among

child treatments, PCIT may be particularly amenable to an Internet-delivered format given that the specialized

PCIT therapist is not supposed to be physically present for the majority of treatment but rather unobtrusively

monitoring from a separate room and providing live feedback via a parent-worn bug-in-the-ear device. Using

Internet-based videoconferencing methods, specialized PCIT therapists can provide in-the-moment feedback to

parents via Bluetooth earpieces worn by the parent during parent–child interactions, regardless of a family’s

proximity to a specialty PCIT-equipped mental health facility. Internet-delivered PCIT can afford a quantity of

therapist contact comparable to that afforded in traditional in-clinic PCIT. In addition, treating families in their

natural settings may actually enhance the ecological validity of treatment by providing feedback and live

coaching in the very settings in which child behavior is problematic. In our own work we have begun to

systematically evaluate the potential of an Internet-based PCIT format delivered directly to families’ homes.

Initial work is quite promising, supporting the preliminary feasibility and utility of such methods (e.g., Comer,

McNeil, &Eyberg, 2011). We are currently conducting multiple randomized controlled trials evaluating Internet-

delivered PCIT relative to traditional in-clinic PCIT and to a waitlist control, the results of which will inform the

extent to which Internet-delivered PCIT holds promise for inclusion in a specialty behavioral telehealth care

mode.

As an illustration of the potential of specialty behavioral telehealth care for low base rate disorders, let us

consider the case of chronic tic disorders, which affect just 1% of the general population (Robertson, Eapen,

&Cavanna, 2009). Effective psychological treatment for these disorders entails specialized multicomponent

treatment emphasizing tic awareness training, competing response training, and function-based intervention (

Woods et al., 2008). General self-monitoring, contingency management, or relaxation training, alone, do not

appear to be sufficient (Reese, Timpano, Siev, Rowley, &Wilhelm, 2010). Research suggests that only 10% of

mental health care providers are equipped to implement these specialized procedures (Marcks, Woods, Teng,

&Twohig, 2004), and one of the more common reasons affected individuals do not receive appropriate care is a

reported lack of experts in the treatment of these conditions in their area (Woods et al., 2010). In a specialty

behavioral telehealth care model, a real-time, Internet-based interactive videoconferencing format may be a

promising vehicle for the delivery of awareness and competing response training by certified HRT specialty care

providers. Given the considerable support for HRT in managing Tourette syndrome and other chronic tic

disorders, an Internet-delivered HRT format in which therapists and patients meet via videoconferencing has the

potential to deliver evidence-based treatment directly to individuals residing in communities where such

specialty treatment is of limited availability and/or where dissemination and implementation efforts have deemed

tic disorders too rare of a clinical presentation to be worth a training investment. Empirical work has already

begun to support the delivery of HRT via videoconferencing (Himle, Olufs, Himle, Tucker, &Woods, 2010),

although larger controlled evaluations are certainly needed. Related work has also begun examining the

potential of Internet-delivered EBPs for a number of other low base rate disorders as well, such as obsessive

compulsive disorder (e.g., Comer et al., in press; Himle et al., 2006). For example, Storch and colleagues

(2011) evaluated a web-camera-delivered family-based cognitive behavior therapy, including exposure and

response prevention, for childhood obsessive compulsive disorder relative to a waitlist comparison. Roughly

80% of youth treated with web-camera-delivered cognitive behavior therapy were treatment responders, versus

only 13% of youth in the waitlist condition. Gains were generally maintained at a three-month follow-up

assessment. We encourage increased research efforts and funding opportunities for the development and

evaluation of complex treatments and treatments for low base rate disorders that draw on technological

innovations to extend the broad availability of specialty care.

In addition, online meeting applications are increasingly making it broadly feasible and manageable to hold

videoconferencing sessions for more than two attendants. Future work will be needed to evaluate the potential

of real-time group treatment formats in specialty behavioral telehealth, given the potential for group treatments

to aid cost containment for payers and to optimize provider resources.

Moreover, inadequate response to EBPs (treatment resistance)—even among individuals with high base rate

disorders, such as depression and anxiety—presents specific challenges in generalist mental health settings,

and a specialty behavioral telehealth workforce may offer innovative and meaningful solutions. Despite positive

overall success rates among EBPs for common conditions, pooled rates of inadequate response or

nonresponse to EBPs typically still fall between 35% and 55% (Hofmann, Asnaani, Vonk, Sawyer, &Fang, 2012

). The need to adequately attend to the problems of treatment resistance is critical both from the perspective of

the patient and from the perspective of optimizing the overall system of care. Regarding the individual

inadequately responding patient, not only do presenting clinical concerns fail to remit, but failure to respond to

an EBP places the individual at risk for further clinical deterioration, including the subsequent development of

secondary disorders and problematic substance use (Kendall &Kessler, 2002; Kendall, Safford, Flannery-

Schroeder, &Webb, 2004; Kessler &Price, 1993). Regarding the overall system of care, given that ineffective

treatment in community mental health settings is linked with increased numbers of therapy sessions utilized by

patients (e.g., Weiss, Catron, Harris, &Phung, 1999), failure of patients to improve can create “logjams” in a

clinic’s ability to initiate timely treatment for new patients in need of care. Regrettably, although up to half of

individuals with common disorders receiving our strongest treatments do not sufficiently improve, in most

geographic regions there are limited options at present for addressing the clinical needs of these patients.

Let us consider the example of childhood anxiety disorders, which collectively constitute the most prevalent

class of disorders affecting youth (Comer &Olfson, 2010). Treatment incorporating EBPs for youth anxiety has

been associated with up to a 60%–80% response rate in specialty clinics (Walkup et al., 2008), but EBPs in

community settings delivered by generalist providers have not outperformed usual care, with only 50% of

children assigned to receive EBP showing diagnostic response (Southam-Gerow et al., 2010). Despite strong

dissemination and implementation efforts promoting EBPs for child anxiety, a meaningful proportion of treated

anxious youth will not respond adequately to EBPs in generalist settings. Although several metropolitan regions

and academic hubs have specialty child anxiety clinics that yield improved outcomes relative to generalist

settings, the majority of geographic regions do not, limiting the options for most generalist providers treating

treatment-resistant anxious patients to either (a) abandoning treatment, (b) “staying the course” with treatment

that is not working, or (c) initiating a pharmacology referral. Although psychotropic interventions, such as

antidepressant medication, are associated with significant improvements in child anxiety (e.g., Walkup et al.,

2008), a pharmacologic approach may be at odds with patient/family preferences, and importantly, for younger

ages consensus psychiatry guidelines for anxiety disorders recommend exhausting high-quality

nonpharmacologic options before initiating a pharmacologic intervention (Gleason et al., 2007). In a specialty

behavioral telehealth care model, a real-time, Internet-based interactive videoconferencing format may be a

promising vehicle for the delivery of second-step EBP for treatment-resistant child anxiety by specialists in

exposure-based treatments. Given the considerable support for exposure-based treatments for managing

childhood anxiety disorders, an Internet-delivered format in which therapists and patients meet via

videoconferencing has the potential to deliver evidence-based treatment directly to individuals residing in

communities where such second-step specialty treatment is of limited availability.

 

Getting From Here to There: Next Steps Toward the Reality of a Specialty Behavioral Telehealth Workforce

In the event that specialty behavioral telehealth receives continued empirical support, consensus guidelines and

practice parameters for such care will be needed. Specifically, behavioral telehealth care providers will need to

comply with Health Insurance Portability and Accountability Act (1996) regulatory guidelines related to use,

disclosure, and storage of confidential information. As such, when selecting online meeting applications or

videoconferencing software, therapists are advised at a minimum to choose a platform that (a) uses the

Advanced Encryption Standards (AES) algorithm, (b) allows users to host unlisted meetings, (c) requires an

invitation from the “host” (i.e., therapist) for attendance, (d) requires all meeting attendees to log in with an e-

mail address and a strong password, (e) requires approval of “Forgot Password” requests, (f) provides

identification of all meeting attendees, and (g) does not store or retain any session information on its network

after a session is complete. For additional security, it is helpful for the platform to use at least a Secure Sockets

Layer (SSL)/Transport Layer Security (TLS) encryption tunnel, rather than just the standard HTTP port 80. It is

also recommended that patients generate access IDs that do not include any personally identifying information

in them (e.g., last names, dates of birth), and therapists and patients should avoid using last names during

sessions. Nonetheless, as considered in depth elsewhere (Van Allen &Roberts, 2011), technological

innovations and opportunities are advancing at a pace more rapid than the development of relevant regulatory,

ethical, and legal standards. We must be extremely cautious against allowing technology-assisted practices

operating in the absence of guidance from the broader professional community, particularly given the unique

privacy, security, and liability concerns inherent in such care. In recent years, a guiding dialogue has begun to

unfold on the management of threats to confidentiality (Schwartz &Lonborg, 2011; Yuen, Goetter, Herbert,

&Forman, 2012)—addressing such key issues as privacy protection and encryption—but we still undoubtedly

have a very long way to go before consensus practice parameters addressing matters of patient information

security can be expected. In the interim, patients participating in behavioral telehealth care must be clearly

informed prior to their consent to treatment that the field currently has no consensus on the role and methods of

technology in psychological treatment.

Liability matters must also be considered. It is more difficult to ensure patient safety when the provider has less

control over the patient’s environment. It may be that certain high-risk patients, such as suicidal patients or

patients engaging in serious self-harm behaviors, may be inappropriate for specialty behavioral telehealth care.

Logistical and regulatory issues of competency will need to be addressed. How should specialists best be

credentialed? At present, there are no overarching guidelines here, but individual treatment developers are

increasingly outlining training and certification guidelines for their specific protocols. For example, training

requirements outlined for PCIT include (a) 40 hours of face-to-face contact with a PCIT master trainer that

includes PCIT didactics, coding practice, case observations, and guided coaching; (b) advanced live training on

actual cases roughly –two to six months after initial training to focus on skill refinement and treatment

adherence; (c) completion of at least two PCIT cases to completion while in contact with a PCIT master trainer;

and (d) integrity checks by a PCIT master trainer reviewing treatment recordings to confirm satisfactory skill

development.

For quality assurance in the delivery of specialty behavioral telehealth care, there will be a need for specialty

providers not only to satisfy individual training criteria for each intervention in which they would like to be

credentialed but also to complete formal competency training in the general delivery of behavioral telehealth

care. Indeed, the subtleties of communication, such as eye contact and body language, may not be as easy to

capture in Internet-delivered treatment, and the accuracy of behavioral observations will likely merit special

efforts. However, there is no evidence to date that the effectiveness of psychological assessment and treatment

are compromised, or that the therapeutic alliance suffers, when treatment is conducted via videoconferencing (

Bouchard et al., 2004; Cook &Doyle, 2002; Germain, Marchand, Bouchard, Guay, &Drouin, 2010; Yuen et al.,

2012). Given the variability of relevant Internet delivery issues across interventions, ideally, developers of

individual EBPs will also increasingly develop clear training criteria for the competent delivery of their respective

protocols via the Internet. In addition, given current trends in mental health care and the increasing

incorporation of technology into treatment delivery formats, professional regulatory boards may do well to

consider incorporating focused didactic and practice-based training in behavioral telehealth care into

accreditation decisions.

Payer issues will need to be addressed. Current Procedural Terminology (CPT) code 98969, introduced in the

past few years, characterizes online services provided by a nonphysician health care provider. This code does

not specify the conduct of psychotherapy and is not reimbursed by many third-party payers. Currently, the

individual psychotherapy CPT codes (90804–90829) refer to face-to-face visits in an office, outpatient facility,

inpatient hospital, partial hospital, or residential care facility, and so within the current health care procedural

terminology it is not readily clear how specialty behavioral telehealth care providers are to most appropriately

characterize their work. Clarifying this matter will be of critical importance in order to ensure that specialty

behavioral telehealth services are available to the full spectrum of individuals needing care regardless of

economic resources. To date, federal and state programs (e.g., Medicaid, Department of Veterans Affairs,

Department of Defense) have collectively been more progressive than private health insurance programs in

providing reimbursement for behavioral telehealth services. For example, although Medicaid reimbursement

varies from state to state, 40 U.S. states already reimburse for behavioral telehealth services (Center for

Telehealth and eHealth Law, 2011). Many of these states provide for such services by reimbursing under

traditional psychotherapy CPT codes (90804–90829), plus a separate code (Q3014) for a “telehealth originating

site facility fee.” States differ with regard to whether documentation is needed to authenticate that services were

provided to a rural or otherwise remote region. For example, recently California Law AB 415 streamlined

approval processes for telehealth services delivery by removing the previous Medi-Cal rule requiring

documentation of an existing barrier for the patient to in-person services. In contrast, coverage for behavioral

telehealth in Oklahoma is limited to rural and other underserved regions. Among states requiring documentation

that the patient resides in an “underserved region,” there remains variability in the extent to which required

documentation must attest to a lack of any mental health care in the patient’s region, or whether the absence of

available specialty care is sufficient. However, trends across states toward increasing Medicaid coverage for

behavioral telehealth (Center for Telehealth and eHealth Law, 2011) are nonetheless highly encouraging with

regard to ensuring the accessibility of behavioral telehealth for all.

In addition, whereas many medical CPT codes do address the variability in complexity across patient

encounters (e.g., CPT code 99203 vs. 99205), none of the current psychotherapy codes account for complexity.

Distinctions that characterize the complexity of medical care have impacts on patient coverage and

reimbursement, and as such the development of formal specialty behavioral telehealth care may merit

reconsideration of CPT codes for psychotherapy to account for the necessity of additional expertise. There is

certainly precedent in non-U.S. health care systems for the use of distinct codes to designate varying levels of

procedural complexity in psychotherapy, as well as the varying credentials required to provide such procedures

associated with different levels of reimbursement (e.g., the Australian government’s distinction between

“psychological therapy” and “focussed psychological strategies”; Australian Psychological Society, 2011).

Matters of licensure and practice jurisdiction will also need to be further resolved. At this time, providers in most

states cannot deliver care to individuals outside of states in which they are licensed. However, licensure

regulations appear to be evolving, as some states with particularly large rural and otherwise underserved

populations are increasing their allowance of licensing reciprocity across state lines to allow providers in other

states to practice within state lines. Given that several federal health care systems already allow mental health

providers to cross state lines in their practice (e.g., Veterans Health Administration, Department of Defende),

the confines of state-based licensure may become less relevant as telehealth options for treatment delivery

continue to evolve.

Moreover, as Kazdin and Blase (2011) noted, given the enormous discrepancy between the numbers of

patients in need and the numbers of providers available, even doubling the mental health care workforce might

yield only a minor public health impact. Although a specialty behavioral healthcare workforce that can transcend

traditional geographic barriers to care holds enormous promise for extending the quality and reach of specialty

care, it is clear that the emergence of such a workforce, alone, cannot adequately address the enormous

discrepancy between the number of affected individuals and the relatively small number of providers. Diverting

difficult-to-treat patients from primary to specialty care may accelerate the flow of patients at primary care

settings but may inadvertently create new backlogs at specialty settings. Indeed, many specialty centers in

metropolitan and other geographically narrow regions already operate with considerable waitlists, and

broadening patient catchment areas to include entire statewide regions in the absence of increasing the

numbers of specialty providers would presumably only worsen this problem. We must be cautious against

relieving one funnel problem only to inadvertently create another.

Accordingly, in the coming years, we will need to allocate considerable resources to the training of substantially

greater numbers of specialty providers who are competent in the conduct of behavioral telehealth care. Similar

to the situation in other health care disciplines, there will likely be an increased role for degree and certification

programs specific to specialty care for various low base rate conditions and for specific treatments. Given

critical needs for provider availability and cost containment, as in other specialty health care disciplines that

have increasingly incorporated roles for physician assistants, there may be increasing roles for supervised

mental health care technicians who can provide a high volume of quality specialty care over the Internet.

Nonetheless, although the emergence of a specialty behavioral telehealth care workforce has the potential to

expand the quality and reach of effective mental health care, simply increasing the number of specialty

behavioral telehealth care providers, alone, cannot adequately resolve the mental health care workforce-power

problem so well articulated by Kazdin and Blase (2011). We next turn our attention to low-intensity options that

will be needed in order to complement real-time specialty behavioral telehealth care.

 

Buttressing Real-Time Specialty Behavioral Telehealth With Low-Intensity Options

Kazdin and Blase (2011) discussed how an exclusive focus on individual in-person/face-to-face psychological

treatment delivery is insufficient to adequately address the large numbers of individuals in need of treatment,

strictly from a mental health workforce-power perspective. The dramatic discrepancy between the large

numbers of individuals in need of care and the relatively small numbers of individuals delivering care is such

that even doubling the mental health care workforce would yield only a minor public health impact (Kazdin

&Blase, 2011). Accordingly, Kazdin and Blase have called for a broadened portfolio of treatment delivery

models in order to appreciably expand the public health impact of psychological services. The real-time

specialty behavioral telehealth care we have outlined above—in which high-quality specialty services are

offered through the use of videoconferencing—holds enormous potential for expanding the quality and

geographic accessibility of specialty options, but it may nonetheless be restricted by its own workforce-power

problems in the absence of complementary low-intensity specialty options.

Indeed, traditional in-person specialty clinics clustered around academic and metropolitan centers typically

operate with sizable waitlists as is, and so even doubling the workforce at these clinics may not have a

discernible impact if they are to now become responsible for delivering real-time Internet-based care to

expanded statewide catchment regions. Disruptive innovations that reframe and simplify existing services for

the majority of consumers may be important as well (see Rotheram-Borus, Swendeman, &Chorpita, 2012). In

other fields, examples of disruptive innovations include ATMs, which now satisfy customer needs in the majority

of individual banking transactions, and the mass distribution of nonprescription eyeglasses, which adequately

meet the needs of 4 out of every 5 individuals needing corrective lenses.

Evidence-based, technology-driven self-help options and related mobile technologies for self-monitoring and

education will likely have an important role in a broadened specialty stepped care model that can more

adequately accelerate the flow of affected individuals into needed specialty services. Computerized guided and

“pure” self-help options are showing increasing support for a range of clinical presentations (e.g., Clarke et al.,

2002; see also Dimeff et al., 2010). Importantly, however, treatment models requiring individuals to first fail to

respond to low-intensity options before graduating on to more demanding treatments can certainly aid cost and

resource containment, but such stepped care models can also introduce inefficiencies in care for some—and

failure to respond to lower intensity treatments may discourage some patients in great need from seeking

further care (see Wilson, Vitousek, &Loeb, 2000). This is particularly concerning in light of high rates of

premature treatment dropout (Deane, Wootton, Hsu, &Kelly, 2012; Huas et al., 2011). Roughly 70% of mental

health care dropouts occur before the third session (Olfson et al., 2009), underscoring the importance of

initiating indicated treatment from the outset. Accordingly, central to a research agenda supporting the role of

specialty behavioral telehealth within a broadened portfolio of treatment delivery models will be the need to

identify for whom guided self-help and other low-intensity treatments are appropriate and for whom real-time

specialty behavioral telehealth as a first-line intervention is warranted. For example, considerable support has

been found for guided self-help in the treatment of bulimia nervosa and binge eating disorders, including

programs relying solely on Internet-based materials and e-mail-based therapist support (Wilson &Zandberg,

2012). At the same time, guided self-help is contraindicated for anorexia nervosa. To determine when patients

treated with low-intensity options might benefit from a “step up” to real-time specialty behavioral telehealth,

increased research is needed to go beyond an examination of main outcomes for low-intensity options and to

begin to identify early indicators of inadequate response or nonresponse as well as expected trajectories of

treatment response. Importantly, although in this article we have emphasized technology-based formats for low-

intensity treatment options, in the years immediately ahead print options will certainly continue to play a very

prominent role in bibliotherapy, “pure” and guided self-help, and an overall stepped care model for many

affected individuals, particularly given the current—but very rapidly expanding—state of Internet accessibility

across the population.

Finally, research will be needed to identify how real-time specialty behavioral telehealth can be incorporated into

larger stepped care models. To date, large-scale adaptive treatment models systematically incorporating

technology-based interventions have traditionally incorporated the technology-based interventions at the lowest

steps of care. For example, in the Improving Access to Psychological Therapies program (Clark, 2012; Clark et

al., 2009), for many common problems computerized programs such as Beating the Blues and FearFighter are

included at lower steps of care, and inadequate responders are then referred to non-technology-based, in-

person psychological treatment. Unlike such existing stepped care models, the incorporation of real-time

specialty behavioral telehealth would actually entail incorporating technology into the higher steps of care for

many patients. In order to inform the optimal flow of patients between primary and specialty mental health care,

large-scale evaluations of stepped care algorithms will do well to incorporate real-time specialty behavioral

telehealth options at higher treatment steps. Such work will be essential not only for evaluating the optimal

treatment of individuals with low base rate conditions or conditions for which complex treatments are indicated

but also for evaluating the optimal treatment of geographically remote individuals with high base rate conditions,

such as depression, who fail to respond to treatment provided by generalist mental health workers. Moreover,

research indicates that poor early treatment response significantly predicts poor ultimate clinical response

following a full course of treatment in a given setting (e.g., Bradford et al., 2011; Lutz, Stulz, &Köck, 2009; Van

et al., 2008). Given that at least half of patients with high base rate disorders seem to respond to EBPs in

generalist settings, a cost-effectiveness perspective would suggest that generalist practices certainly remain the

optimal initial disposition for patients with high base rate disorders but that increased efforts will be needed to

monitor early response (and lack thereof) in order to identify individuals who may most benefit from referral to a

specialty provider.

 

Concluding Thoughts Given the considerable gaps that persist between psychological treatments in experimental settings and

services available in the community, pioneering broad dissemination and implementation efforts have emerged

with the enormous promise to improve practices for a majority of patients seeking mental health care (see

Beidas &Kendall, 2010; McHugh &Barlow, 2010, 2012). Importantly, however, these very exciting efforts may

nonetheless fail to sufficiently address the tremendous burden of mental illness for considerable numbers of

affected individuals in need, even if these efforts fully actualize their enormous promise. As dissemination and

implementation efforts work to ensure a quality generalist mental health care workforce, presently we have

highlighted the vital need for available specialty care in the delivery of psychological treatments. Given

traditional barriers that interfere with the accessibility of specialty care for affected individuals, we have

proposed the transformative potential of a specialty behavioral telehealth care workforce, transacting with the

generalist practitioner workforce as well as low-intensity treatment options to collectively ensure the highest

quality and timely delivery of needed treatments to affected individuals.

Needless to say, the field is just at the very earliest stages of evaluating the potentials of Internet-delivered

specialty care, and a tremendous amount of work is required before behavioral telehealth care is to be

considered a serious vehicle for the systematic delivery of specialty services. Our aim here is certainly not to

argue that specialty behavioral telehealth care models are well supported or that they are self-evident and

should be prima facie accepted. Rather, we call for a sense of urgency to develop and study the potential of

such a specialty care delivery model for various conditions and treatments in light of the limits of broad

dissemination and implementation.

This will require systematic research to evaluate the feasibility, credibility, acceptability, efficacy, and then

effectiveness of Internet-delivered formats, as well as their performance in the context of stepped care models.

As such, considerable funding will be needed to support these investigations, and funding agencies charged

with reducing the burden of mental illness would do well to allocate substantial resources to such efforts. In

these times of reduced federal support for mental health interventions research, there remains a pressing need

to retain a focus on the psychological treatment of low base rate disorders that collectively affect millions upon

millions of individuals. We must also continue to support the development and refinement of supported

treatments that may not lend themselves to being readily implemented by the broad spectrum of professionals

providing care, who vary greatly in training and experience. Moreover, focused research is needed to detect

early indicators of poor treatment response among patients with high base rate conditions, in order to identify as

early in treatment as possible which individuals may benefit most from specialty care. Research will be needed

to identify which cases of poor response would benefit from a simple specialty behavioral telehealth consultation

in which the generalist provider consults briefly with a remote specialist while continuing to treat the patient him-

or herself, and which cases would benefit from a full specialist referral in which the patient’s direct care is

transferred to the remote specialist. Indeed, the spectrum of psychological stepped care options will likely need

to entail (a) low-intensity technology-based options with little or no direct therapist involvement at lower steps;

(b) direct care from a generalist provider, and then direct care from a generalist provider seeking consultation

from a (typically remote) specialist at second and third steps; and (c) direct care from a specialty provider (via

behavioral telehealth in most regions) at the highest step.

Disparities in Internet access and technological literacy may interfere with the accessibility of specialty

behavioral telehealth care in the immediate coming years, as 1 in 4 families does not currently have household

Internet (U.S. Census Bureau, 2011). However, national trends find that demographic groups that currently

have the lowest access to and facility with the Internet—for example, senior citizens and low-income and rural-

dwelling families—are showing the most rapid growth in adoption of household Internet (Horrigan, 2009).

Importantly, recent trends and large federal investments in the expansion of broadband Internet to underserved

areas suggest it is conceivable that broadband Internet access will soon show the same household ubiquity

currently shown for telephones. As we approach broadband access for almost all U.S. homes regardless of

geography or income, proof-of-concept research efforts are essential to evaluate the merits of Internet-delivered

mental health care.

In conclusion, broad dissemination and implementation efforts are already showing enormous promise for

improving the general public’s access to supported psychological interventions. Given difficulties inherent in

effectively disseminating complex treatments on a broad scale, and the relatively reduced local relevance of

disseminating treatments for low base rate disorders, we believe a specialty behavioral telehealth care system

may be key to fully redressing the societal burden of mental illness and maximizing the public health relevance

of the remarkable advances in intervention science that have occurred over the past 40 years. In place of a

delivery model that expects primary care providers to effectively treat all local individuals in a catchment area

regardless of symptom presentation, we believe mental health providers in primary care settings may be best

suited to treat the most common problems with common treatment elements, and to incorporate an increasingly

prominent professional role to identifying, allocating, and referring patients for appropriate specialty care as

needed. Rather than “shoe-horning” all cases into an overburdened general purpose system and reducing the

overall quality of care for all, distinguishing generalist from specialty care in the delivery of psychological

treatments can redirect our focus and resources into identifying and matching patients to the most appropriate

care. We believe technological innovations may be central to this effort.

 

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Address for Correspondence: 

Jonathan S. Comer, Center for Anxiety and Related Disorders, Department of Psychology, Boston University,

648 Beacon Street, 6th Floor, Boston, MA 02215

Email:  [email protected]

Subject: Evidence Based Practice (major); Health Care Delivery (major); Mental Health Services (major); General Practitioners; Primary Health Care; Technology; Telemedicine; Treatment Barriers; Classification: 3370: Health & Mental Health Services Population: Human Identifier (keyword): dissemination evidence-based practice implementation technology telemedicine primary care settings general practice Author e-mail address: [email protected] Contact individual: Comer, Jonathan S., Center for Anxiety and Related Disorders, Department of Psychology, Boston University, 648 Beacon Street, 6th Floor, Boston, 02215, US, [email protected] Publication title: American Psychologist Grant/sponsorship: Sponsor: National Institute of Mental Health .   US; Grant number: K23 MH090247; Recipient: No recipient indicated; Sponsor: Charles H. Hood Foundation; Recipient: No recipient indicated; Sponsor: International Obsessive-Compulsive Disorder Foundation; Recipient: No recipient indicated; Volume: 69 Issue: 1 Pages: 1-18

Publication date: Jan 2014 Format covered: Electronic Publisher: American Psychological Association Country of publication: United States ISSN: 0003-066X eISSN: 1935-990X Peer reviewed: Yes Language: English Document type: Journal, Journal Article, Peer Reviewed Journal Number of references: 148 DOI: http://dx.doi.org/10.1037/a0033582 Release date: 05 Aug 2013 (PsycINFO); 05 Aug 2013 (PsycARTICLES); Correction date: 20 Jan 2014 (PsycINFO); Accession number: 2013-27498-001 PubMed ID: 23915401 ProQuest document ID: 1418109757 Document URL: https://fgul.idm.oclc.org/login?url=http://search.proquest.com/docview/1418109757?accountid=10868 Copyright: © American Psychological Association 2013 Database: PsycARTICLES

Bibliography Citation style: APA 6th - American Psychological Association, 6th Edition

Comer, J. S., & Barlow, D. H. (2014). The occasional case against broad dissemination and implementation: Retaining a role for specialty care in the delivery of psychological treatments. American Psychologist, 69(1), 1- 18. doi:http://dx.doi.org/10.1037/a0033582

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