"For professor Ryan"
kitawc7
writing_up_a_case.pptxHow to deal with the five sections of the model
Writing up a Case
Model for Dealing with Cases
What is the issue and its consequences?
What (people or system) are the causes?
What alternative solutions exist and which is best?
How do you implement the selected solution?
Start
Finish
Evaluation?
1
2
3
4
5
What is the Issue?
What is the difference between what is and what should be? (People – behaviors; System – things)
Put it in Measurable (frequency, quantity) and Specific terms if possible
What will the consequences be if you don’t deal with the issue?
Issue Examples
We had out of stock conditions 52.8% of the time between 1 and 15 February
The accounts receivable department missed its customer bill schedule 9 times in May
Employee turnover for the last six months has increased by 50% over that of last year
And what are the consequences of taking no action?
Model for Dealing with Cases
What is the issue and its consequences?
What (people or system) are the causes?
What alternative solutions exist and which is best?
How do you implement the selected solution?
Start
Finish
Evaluation?
1
2
3
4
5
Some Analysis Approaches
Basically root cause analysis
Cause and Effect Diagram (Fishbone)
Modified SWOT Analysis
Cause and Effect Diagram
Surface Issue
Selection?
Training !
Work Environment?
Motivation?
1
2
3
1, 2, & 3 are about “WHY?”
Modified SWOT (Strengths, Weaknesses, Opportunities, and Threats)
List the perceived internal weakness of the organisation and the threats in the external environment.
Could these weaknesses or threats be contributing to the issue?
Model for Dealing with Cases
What is the issue and its consequences?
What (people or system) are the causes?
What alternative solutions exist and which is best?
How do you implement the selected solution?
Start
Finish
Evaluation?
1
2
3
4
5
Some ways to find Possible Solutions
Cost/benefit analysis
Force field analysis
Solutions matrix
Simply list the pros and cons
Cost/Benefit Analysis
What is this going to cost me?
What will the probable effects be? (How effective is this alternative?)
Is it worth it?
Force Field Analysis for an Alternative
Forces Working for
Or Working Against
A
B
C
D
What are your chances of success with this alternative?
Solutions Matrix
Show the issue statement and the cause
List each alternative solution, and rate its effectiveness and feasibility
Effectiveness
Feasibility
Overall Score
X
=
1. 4 2 8
2. 2 3 6
3 4 4 16
Simplest -- “Pros and Cons”
List the reasons for
List the reasons against
List possible side effects
Make a choice
Model for Dealing with Cases
What is the issue and its consequences?
What (people or system) are the causes?
What alternative solutions exist and which is best?
How do you implement the selected solution?
Start
Finish
Evaluation?
1
2
3
4
5
Implementation Action Plan
You aren’t through when you select a solution -- you have to implement it
What has to be done? Who is going to see that it gets done? When will it be done by? What are the critical milestones? Are there critical milestone dates?
Use a Gantt-type chart (Google it)
Model for Dealing with Cases
What is the issue and its consequences?
What (people or system) are the causes?
What alternative solutions exist and which is best?
How do you implement the selected solution?
Start
Finish
Evaluation?
1
2
3
4
5
Evaluation
The key question – “How will you know if your solution is working?”
It may be as simple as going back to the indicators that told you there was a problem in the first place.
It may be more complex -- you may need some key performance indicators from your implementation plan, and checking those will be a part of the plan.
If you have a question, go to the “Ask the Prof” conference or send a WebTycho message and I’ll get back to you with an answer.
And Remember….
