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Assessing Your Skills and

Developing Your Personal Development Plan

The info for this assignment is based on the results of your self-assessments.

A sample improvement plan is provided on the first three pages of the template.

A blank template is provided on the last two pages for your personal use.

The assignment is due by midnight.

· Complete the self-assessments listed for this assignment.

· Assume your strengths and weaknesses are part of your job’s KSAOs.

· You may use a current or former job, an internship, or your “job” as a student.

· Be sure to identify the job and required KSAOs on the performance plan form you use.

· Determine whether you have improved in any of the KSAOs over the last few months.

· Based on your self-assessment results and reflection on improvement, design a sample performance plan, using the Boston Medical Center Manager’s Template.

· See template below.

· The first 3 pages provide an example of a worker’s plan.

· The last 2 pages provide a blank template for your use.

· You may use a format from your “job” if the organization created it.

· Required elements for this assignment:

· List the KSAOs (including the self-assessments); write whether you have improved or not.

· For items you haven’t improved on, create a development plan for yourself that includes:

· strategies to help you improve (e.g., training, peer mentoring)

· states number of hours per week you’ll work on the KSAO

· specific deadline dates.

· Write a pledge stating that you will work toward your goals.

· Sign your plan under the pledge.

· Assignment is due NLT Thursday, July 31.

Employee Performance Improvement Plan

Area Where Performance

Improvement is Needed

Actions Employee Must Take to Achieve Improvement Goals

Maximum Time Frame

· This can be written in "bullet form"

· The area should be specific, for example:

- Improve their customer focus

- Display more patience on the telephone

· It must be an area that has been discussed with the employee and one that is an actual function of their job

Example #1

Improve Customer Service skills, especially on the phone

Example #2

Improve behavior when frustrated or under pressure

· These actions must be specific and able to be accomplished within the necessary time frames.

· These must also be measurable, in other words you can "see" whether or not these steps were taken

For example -

1. If you recommend that they attend a workshop:

· Discuss your expectations and goals prior to the workshop

· Staff member must bring back proof of attendance, such as an OD&T certificate

· Manager and staff member jointly develop an action plan that clearly states how they will practice and implement what they have learned back on the job

2. If a staff member has been rude, you must "spell out" exactly which behaviors must be stopped, and what behaviors they should begin to display immediately - you will need to monitor and observe their behavior very closely during the specified time frames.

Example #1

· Give staff member a checklist of what to say during calls, include phrases such as:

"Thank you for calling."

"Do you mind if I put you on hold?"

"Thank you for holding."

"Is there anything else I can do for you?"

"Thank you for calling Boston Medical Center."

· The staff member and manager can use this checklist as a reference to follow during each call

· Manager should meet with employee once per day/week/ and review performance, and use the checklist to confirm these phrases are used during calls

Example #2

· Describe behaviors not appropriate to the workplace and explain why:

Examples: raising their voice, using phrases such as "whatever," not using common courtesy

· Meet with manager/supervisor/mentor to devise a list of appropriate responses to difficult situations:

"I will be glad to look into that for you."

"Would you like me to get that number for you?"

· Discuss how they can ask for support when the workload becomes too high - who they can ask and how they should request assistance

· Agree on techniques to reduce frustration such as taking a deep breath or reviewing priorities with you and focusing attention on the items you identify as top priorities

· Review the list of appropriate behaviors/responses with the staff member

· Discuss which actions to take immediately

This depends on the issue

This is usually no more than one month out.

Example#1

Turn in list each week

Example#2

Review list in 3 days

Begin using list in 5 days

During this performance improvement plan, your performance will be evaluated on a regular basis.

It is expected that you meet and sustain acceptable levels of performance.

Signatures: Employee: ________________________________ Date: ______________________

Supervisor: ________________________________ Date: ______________________

Next Level of Supervision: _______________________ Date: ______________________

Human Resources: _____________________________ Date: ______________________

Manager's Template

Employee Performance Improvement Plan

Area Where Performance

Improvement is Needed

Actions Employee Must Take to Achieve Improvement Goals

Maximum Time Frame

During this performance improvement plan your performance will be evaluated.

It is expected that you sustain the acceptable level of performance.

Signatures: Employee: ________________________________ Date: ______________________

Supervisor: ________________________________ Date: ______________________

Next Level of Supervision: ______________________ Date: ______________________

Human Resources: ___________________________ Date: ______________________