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Learning Activities #1 One of the articles read for this week's class was "Building Trust" by the Ken Blanchard Companies ( On pages four and five of the article, the authors outline eight things leaders can do in their organizations to increase trust.

To increase trust:

· Monitor the use of “I”

· View promises as an unpaid debt

· Communicate several times about things that matter

· Your reputation is like a brand

· Be seen as a truth teller in your organization

· Don’t lead through email

· Manage your moods

· Be consistent in how you tell corporate stories

· Do you make people feel safe?

Based on our class discussions and the other material you've read/viewed this week, which two of the eight do you think are the most important to focus on as a leader? Be sure to explain and support your rationale.