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John Doe, 9932 golden pond dr, charlotte, NC, 28262, 704-xxx-xxxx [email protected]

PROFESSIONAL EXPERIENCE

September 2013- Present 7 Eleven Charlotte, NC

Store Manager

· Oversaw store operations, supervised up to 20 employees while managing inventory

· Developed successful sales plans grew store's profitability by 10% the first month

· Implemented new product lines and created strategies to introduce and promote them to our customers

· Set standards and modeled behavior for optimum customer service

· Recruited, trained, developed and motivated employees

· Promoted 7-Eleven to customers and community

December 2010 – May 2013 Target Stores Mooresville, NC

Senior Team Leader Guest services experience

· Successfully supervised the day to day operations of 65 + cashiers resulting in 4 “associate of the month” awards

· Reduced shrink by 5% within 3 months of employment by training personnel in the proper handling and bagging of merchandises

· Achieved daily sales goals of $180,000 to $250,000 by effectively scheduling cashiers and guest services desk clerk, monitoring 1000 + transactions to make sure that cashiers are providing excellent customer service

· Performed human resource functions of : recruiting, screening, interviewing and training new and seasoned employees resulting in over 100 interviews and training sessions, and my nomination as district trainer

· Prepared and administered performance evaluations, disciplinary actions, mentoring, and coaching to 65 + cashiers

· Selected over 30 associates and 9 stores to represent district 362 at the “leadership conference” at corporate headquarter in Minnesota

· Security of the company’s property and personnel during opening and closing of the store

· Performed other risk management and quality control functions, such as ensuring the cleanliness of the store, other environment tasks to ensure safety of all guests or personnel in the store, preventing company theft, and balancing of cash and other receipts of cashiers

July 2010 – July 2012 Acosta Sales and Marketing Inc. Charlotte, NC

Retail Merchandiser Supervisor (part time)

· Led Sales Fundamentals (Distribution, Shelving, and Merchandising) goals in assigned territory comprised of accounts such as Wal-Mart, BI-LO, Food Lion, Farmers Market

· Supervised a team of 12 retail service merchandisers in coordinating all merchandising events in assigned territory

· Perform special projects, communicating customer needs, objectives as assigned by Unit or Sales Manager

· Analyzing and finding solutions to problems encountered by the team

· Maintain full distribution and display of products in assigned accounts

· Rotate stock, clean and stock display and price merchandise as appropriate

· Perform such duties as checking date codes, ensuring adherence to approved plan-o-gram

· Report observations to Unit manager regarding outdated products, unbalanced stock, out-of-stock situations, and point of purchase requirements

February 2010 – July 2010 Harris Teeter Stores Charlotte, NC

Assistant Grocery Manager

· Supervised and coordinate activities of 9 employees in the department

· Scheduled employees work hours, break times, and vacations

· Interviewed job applicants and evaluated worker performance in order to recommend personnel

actions such as hiring, retention, promotion, transfer or dismissal

· Trained employees regarding store policies, department procedures, and job duties

· Ordered merchandise, supplies, and equipment

· Controlled costs and maintained correct inventory levels

· Inspected merchandise to ensure correct pricing and displays

· Recommended additions to or deletions of merchandise to be sold in the department

· Provided excellent customer service

July 2008 – July 2009 BI-LO LLC Charlotte, NC

General Merchandise, Health and Beauty Department Manager

· Assisted management team in meeting sales, stock loss, and labor objectives.

· Implemented corporate GM/HBC (General Merchandising/ Health & Beauty Care) merchandising program and plan-o-grams.

· Controlled inventory to recommended stock levels, to maximize sales and to minimize stock loss.

· Planed and coordinated GM/HBC displays.

· Kept stockroom clean and orderly, VIP (Vision Improvement Process) — compliance—including minus off file.

· Followed PRC (Product Return Center) guidelines, markdown, and recall procedures.

· Monitored all GM/HBC DSD vendors to ensure proper adherence to BI-LO VIP standards.

· Performed all job duties in a conscientious manner—follow all safety guidelines.

· Trained and directed the work activities of all GM/HBC clerks.  Assisted salaried managers in performance appraisals, significant incident reports, and recommendation of merit increases (Store Manager has final approval). 

February 2004 – June 2008 Wal-Mart Stores Charlotte, NC

Consumables Support Manager (Grocery, Health and Beauty, Household, paper goods and chemicals)

· Continuously planed/supervised/evaluated 20 hourly Associates, operations, merchandise, and financial areas within the store.

· Prepared/filed/mailed/maintained routine paperwork.

· Mentored, taught assigned duties, recognized, supervised, and communicated with hourly associates correctly and efficiently.

· Enforced all company procedures, company policies, and laws regarding the supervision of hourly associates, the sales of all restricted items, and the use of chemicals.

· Resolved customer and associate concerns and demonstrated good customer service.

· Picked up items such as small coins and changed the labels/paper in the portable/SMART printers.

· Communicated effectively with customers and other Wal-Mart associates

March 1998 – August 2002 Cameroon Sugar Company (CAM.SU.CO) Nkoteng, Cameroon, West Africa

Production worker

· Assisted with production line in factories.

· Cleaned production area.

· Loaded and unloaded items from machines, carts, and dollies.

· Fed or placed items onto equipment for processing.

· Lubricated equipment.

· Ensured conformance to specifications.

· Turned valves to regulate flow of liquids or gas.

· Pulled damaged or ineffective equipment off the line.

· Marked parts for identification.

· Placed equipment on conveyor belt for further processing.

· Removed product and machine attachments.

· Scraped waste material from machine.

· Read and interpret gauges.

Additional Information:

· Knowledge with six sigma

· Fluent in French

· Knowledgeable with Microsoft office package

· Taught French for 6 months at Hoke county high school Raeford, NC

· Criminal Justice Honor Society inductee

EDUCATION

September 2014 University of Phoenix Charlotte, NC

Master of Business Administration

Dec 2009 University of North Carolina GPA 3.84 Charlotte, NC

Bachelor of Art in Criminal Justice and Sociology

July 2007 Central Piedmont Community College GPA 3.8 Dean’s List 2/4 Semester Charlotte, NC

Associates in Art General Studies