"Group Bookings"
Hiko92
individual_reservations.doc1
Running head: Individual Reservations
Individual Reservations 2
Individual Reservations
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Individual Reservations
· Imagine you are the owner of an independent, mid-priced hotel in your neighborhood. Discuss the steps you would take to ensure both customer satisfaction and hotel profitability when taking individual reservations
Steps to ensure customer satisfaction when taking individual reservations
A good number of individuals travel for business or even for leisure. This people look for hotels that are of best value, yet affordable. To achieve good customer satisfaction, I have laid the following guidelines, with customer satisfaction being the main goal.
I will begin by creating an outstanding website, since most client visit websites to compare various accommodations. I will then reduce tussle of booking my hotel online by making it less complicated. Secondly, my employees and I will seek to know our clients. This will be achieved by seeking to know their needs and meeting them. Besides meeting their needs offering extra services like Wi – Fi internet makes the customer happy. Thirdly, customers’ complaints should be addressed quickly (Flavio 2013). In conclusion, this will reduce the number of hotel’s shortcomings. Lastly, Staffs should be trained frequently for better customer services.
Analyze the information contained in a reservation. Make at least one recommendation for an additional piece of information that should be collected and explain how it would benefit both the establishment and the guest
.Steps to ensure Hotel profitability when taking individual reservations
To ensure the Hotels profitability during reservation, my staff and I will use The Visa Reservation Service (VRS). This service type is created to ensure guest and the hotel communicate precisely. Rules are set accurately, simply, and effectively (Flavio, 2013). VRS gives assurance to clients their rooms will be available at their arrival and assures hotel that payment will be made, whether the cardholder claims the room or not.
We will also identify key drivers to profitability. Which departments or services bring more profit to the hotel and upgrade them more. In conclusion, we will keep introducing new and diverse service so as to increase the profit margin
