Looking Back

Hotel Assignment

Name

Institution

Imagine a guest or guests with personal traits / attributes that may provide an extreme challenge during the room assignment process. Describe the guest(s) and the steps you would take to accommodate him/her/them. Please be as creative as you like

Some guests are extremely difficult to handle because of their personal traits. A good example is an individual who is specific in everything. It is the kind of a person who will insist on using only one room in the whole hotel. The room must be arranged, in a way that he deems. Some of them are obsessed with cleanliness. Sometimes they demand to be served by a specific employee in the hotel.

In order to accommodate this kind of a person, I would take time and talk to them. It would help me understand their requirements. The subsequent measure would be to reconsider if I were able to meet all those requirements. It might involve talking with other guests and explaining the situation. I will assign one specific room to be given all the conditions. I would advise the guest to call beforehand next time before he/she comes. It will help in preparation.

Imagine an upscale hotel without bell persons. Recommend practices that would deliver the same basic services of the bellperson (both to the customer and to the hotel), but without the bellperson. Please be as creative as you like.

The hotel entrance should be set with a welcoming message that shows proper directions to the reception. It would help in directing visitors, which is, normally, the job of a bellperson (Field, 2009).The reception should be filled with employees who are well dressed and presentable. These workers should approach the guests and help in any they can. Approaching the guest makes him/her feel welcome, which does the same job a bellperson would have done. Clear instructions should be available in written and visible form to guide guests when they enter.

References

Field, S. (2009). Career opportunities in casinos and casino hotels. New York: Ferguson.