Operations Management Presentation

OM : September case requirements :

Project Characteristics

The students will analyze a healthcare system or a subsystem (a hospital, a ward in a hospital, a clinic, an HMO, a health insurance company, a department of a medical insurer, etc.). Then, the students will suggest actions to improve it.

Project Presentation. The students will prepare a Powerpoint presentation along the following outline:

Slide No.1 – System and Subsystem's Description

· Products, services, annual sales, market, clients, employees, organizational structure, competitors, etc.

Slide No.2 – System's Goal

· What is the organization's goal?

· If we analyze a subsystem, what is the subsystem's goal? How does it correlate to the system's goal?

Slide No.3 – SWOT Analysis

· Draw the major Strengths, Weaknesses, Opportunities and Threats

Slide No.4 – Main Value Drivers

· What are the 3 main Value Drivers?

Slide No.5 – Main Process

· Draw a 6-10 block diagram of the system/subsystem’s main process. For each block, mark the net time and the gross time, and then total gross and net process Response Time.

Slide No. 6 – Current Reality Tree

· Draw a Current Reality Tree of the system/subsystem.

· Identify the core problems of the system/subsystem.

Slide No.7 - A Resource or a Market Constraint?

· Identify the system/subsystem constraints: does the system have a resource (internal) constraint or a market (external) constraint? If the constraint is a resource constraint, identify the specific resource that limits the system/subsystem. If the constraint is a market constraint - what hinders the system/subsystem from selling more?

· Draw a CUT Diagram of the system/subsystem.

Slide No.8 –“Dummy” and “Policy” Constraints

· Name at least one "dummy" and one "policy" constraint.

Slide No.9 – Exploitation of the Constraint

· What is the percentage of the ineffective ("garbage") time of the constraint?

· Draw a Pareto chart. Show how to reduce the main causes of the ineffective time.

· Show how to break the "dummy" and the policy constraints.

Slide No.10 – Strategic Gating

· Demonstrate the screening (strategic gating) process using the focusing table and the focusing matrix.

Slide No.11 – Subordination and Tactical Gating

· How would you better subordinate the system to the constraint?

· Demonstrate the "Tactical Gating" mechanism:

· Who should be the gater?

· How would a DBR process be conducted?

· How would the complete kit concept be introduced?

· How would the small batch concept (JIT II) be conducted?

Slide No.12 – Work Packages and Lot Sizes

· What are the present lot sizes in the system/subsystem?

· What would be your suggestions for "transfer" lot sizes?

Slide No.13 – Offloading the Constraint

· Describe how to elevate the system/subsystem constraints:

· How would you suggest to "offload" the system/subsystem constraint?

Slide No.14 – The Complete Kit Concept

· Define the "complete kit" of the process - both InKit and OutKit.

· What is the current percentage of jobs that enter the system having a “Complete Kit”?

Slide No.15 –Measures of Performance

· What are the current measures of performance?

· Define and assess the current "six performance measures" (T,OE,I,RT,Q,DDP).

Slide No.16 –GDM (Global Decision Making)

· Demonstrate the use of GDM in one type of decisions. Use the CUT Diagram and the Measurement Profile.

· How does management make such a decision currently?

Slide No.17 – 10 Main Action Items to add value to the company

· Map 10 action items to improve the system using the “focusing table”.

· Draw the “focusing matrix” and choose the action items to focus on.

· Using the "six performance measures" of performance estimate the system/subsystem improvement.