For SmartZena

Additional Information • Skills: Diploma - United States Army Military Police school. Ft Leonard Wood, MO August 2004,

Clearence - Secret. Ft Leonard Wood, MO August 2004, Training - Defensive Driving Course. Ft Hood, TX September 2004, License - Emergency Vehicle License. Ft Hood, TX September 2004Certification - Basic Instructor Development Course. Baghdad Police College, IraqMarch 2005.Certification - Oleoresin Capsicum Defensive Spray. Ft Hood, TX May 2010.Certification - Combat Lifesaver Course Ft Hood, TX June 2006.Certification - Military Police Orientation Course. Ft hood, TX June 2006, Certification - Emergency Medical Dispatch National Certification. Lampasas, TX April2009, Certification - Basic Telecomunicator Certification 1012. Lampasas, TX April 2009, Certification - Basic County Corrections Course. Bell County, Tx May 2009, License - TCLEOSE Jailer License. Bell County. Austin, Tx May 2009, Certification - TCLEOSE Telecommunications Operator Course. Lampasas, TX May 2009, COA - Emergency Management

Summary of Qualifications

• Ability to work professionally and calmly in a fast paced environment while managing multiple tasks • Over Ten years of law enforcement and public service experience working within the Military and

County Sheriffs Offices • Familiarity with departmental protocol, policies, and operational guidelines • Ability to work both independently and within a diverse team

Professional Experience Emergency Service Dispatcher Present Makes frequent critical decisions under highly stressful, time sensitive and emergency conditions. Recurring work is often performed without direct supervision or instruction. Work is reviewed for adequacy, soundness of judgment and appropriate response to specific calls on an "after the fact" basis. Serves as a Emergency Services Dispatcher, provides emergency medical services to the public by answering emergency 911 calls and responding with appropriate personnel and equipment. Maintains an accurate status of all Ambulances and personnel to assure prompt and accurate response. Provides Basic Emergency Medical Dispatch Life Support care through pre-arrival instructions to callers. *Receives and evaluates 911 emergency calls. Responsible for caller interrogation to determine the problem and the nature of the call. Prioritizes all incoming emergency and non-emergency calls. Identifies the determinant and level of response and provides this and any additional information to the responding units. Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene. Independently determines appropriate jurisdiction and services to be rendered. Transfers caller to proper agency as determined or dispatches a variety of emergency equipment to include police, fire, ambulance, Med-Evac, rescue or hazardous materials units. Must monitor status and availability of police, fire and medical field units to ensure an appropriate response is made. Updates information for medical, police and fire personnel enroute to emergency responses. Dispatches a variety of emergency response units. Notifies police, fire and EMS staff other agencies concerning emergency incidents when needed. Provides initial Incident Command support until appropriate response agencies arrive on a scene. Provides emergency medical dispatching (EMD) assistance to callers with medical emergencies using the local authority's emergency medical dispatch system. The EMD will verify the location, call back number for the incident and then determine the patient's chief complaint, age, and status of consciousness and breathing. Caller information may indicate that the patient is unconscious and not breathing. Employee initiates an immediate, appropriate, emergency response and provides the caller with basic life support information. The caller may be instructed, over the phone, on how to perform Cardiopulmonary Resuscitation (CPR), emergency childbirth, clearing obstruction of and opening an airway or controlling bleeding. Maintains continuous telephone contact with caller (when appropriate) during emergency situations and gives instructions regarding what to do, and what not to do, prior to the arrival of pre-hospital care providers. Refers non-emergent callers to appropriate civilian and governmental agencies. Operates communications equipment (TDD) for the hearing impaired, conveying messages, taking and making calls. Handles notification requests for various response agencies. Operates the mass notification

system for the installation when required. Operate Computer Aided Dispatching (CAD) system, NCIC, two-way radios and station alerting systems.

Armed Security Guard May 2010 – Present Serves as armed security guard for Carl R. Darnall Army Medical Center (CRDAMC), patrols the interior, roof tops, parking lots, detached hospital structures & the surrounding grounds around the facility, maintains continued surveillance over areas within the facility, investigates abnormal conditions & incidents possibly detrimental to hospital property, patients & staff. Operates a government 2 or 4 wheel drive motor vehicle, with up to one ton load capacity on mobile patrol & as transportation for patients or staff as needed. Employs measures to mitigate trespass, theft, fire, personal injuries, criminal incidents, & accidental or willful damage & destruction. Prevents unauthorized personnel from entering restricted areas. Performs foot, motor & bicycle patrol. Investigates hospital perimeters to detect faulty doors, fence lines, checks locks, alarms, fences, gates, or other barriers to assure they are *closed or locked etc. Prepares written reports for incidents & investigations.

February 2009 – May 2010 Detention Officer/ Communication Officer Guards prisoners in precinct station house or municipal jail, assuming responsibility for all needs of prisoners during detention: Locks prisoner in cell after searching for weapons, valuables, or drugs. Serves meals to prisoner and provides or obtains medical aid if needed. May prepare arrest records identifying prisoner and charge assigned. May question prisoner to elicit information helpful in solving crime. May prepare meals for self and prisoner. May distribute commissary items purchased by inmates, such as candy, snacks, cigarettes, and toilet articles, and record payment on voucher. Uses a computer-aided dispatch system, receive emergency calls from the public requesting police, fire, medical or other emergency services. Determine the nature and location of the emergency; determine priorities, and dispatch police, fire ambulance or other emergency units as necessary and in accordance with established procedures. Receive and process 911 emergency calls, maintain contact with all units on assignment, maintain status and location of police and fire units. Monitor direct emergency alarms, answer non-emergency calls for assistance. Enter, update and retrieve information from a variety of computer systems. Receive requests for information regarding vehicle registration, driving records and warrants, and provides pertinent data. Monitor several complex public safety radio frequencies. Operate a variety of communications equipment, including radio consoles, telephones and computer systems. respond to 9-1-1 and other emergency calls by dispatching the appropriate medical or rescue personnel (police, fire, ambulance, etc.) to the scene. Manage all incoming calls and carefully question the caller in order to determine the type of emergency that exists, the geographical location of the incident, and the extent of any injuries suffered. Stay in contact with EMTs in the ambulance so that they can better coordinate with the medical staff at area hospitals. Work well under pressure and is able to solve problems quickly, give a caller instructions over the phone until emergency service professionals arrive, Keep victim calm, giving CPR, delivering a baby, or stopping life-threatening bleeding, Maintain detailed records of information that is received and any services that are needed, be comfortable with sophisticated computer *and telecommunications equipment. Have exceptional communication skills.

US Army April 2004 – December 2008 Military Police Officer assigned to the Patrol Division to perform law enforcement duties. Daily duties to include but are not limited to the following. Enforcement of federal and state laws, enforcement of military rules, regulations, and UCMJ (Universal Code of Military Justice), enforces traffic regulations, conduct traffic control and investigate traffic accidents, secures, collects processes, and maintains evidence. Performs follow up on site task such as photographing scene, measurements or making diagrams. Plans and conducts investigations of felony and misdemeanor offenses. Develops leads, identifies, collects and preserves evidence, examines crime scene and writes reports. Conducts interviews and takes statements form witness, suspects, victims of criminal activity. Performs a broad range of force protection functions and law enforcement duties. Transports suspects to holding areas. Conducts vehicle or foot patrol of exclusive military property via emergency vehicle for the preservation of life and property. Conducts initial investigations, identifies, collects, preserves and safeguards evidence at crime scenes. Exercises arrest authority and follows established procedures to assist or perform search of persons to seize weapons, contraband, drugs, ETC. Maintains police records and file records. Apprehends, searches and transports prisoners. Conducts searches and inspections of personal property, facilities, vehicles, and equipment. Independently writes and presents oral reports of criminal complaints or incidents, testifies in court if necessary. Qualify with assigned firearms (M9 Pistol, Rifle, and

Shotgun). Have been trained in the use of standardized police equipment (PR-24, Baton, Pepper Spray, Police Radio, and Handcuffs. Operates a police vehicle under non-stressful, Non- emergency of stressful emergency situations. Working Knowledge in the use of computers (IBM, Windows XP, Windows 2000, Excel, E-Mail Internet automated, MDT Force Mobile Computers, 3975 *Power Point, (COPS) Central Operations Personnel Suits.

Education Kenwood High School