Business communication class
saliz5w
lesson_2_attempt_2..doc|
Question 1 of 20 |
5.0 Points |
Which of the following is an example of a difficulty in listening comprehension?
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A. not hearing what an ER doctor says because an ambulance outside is blaring its siren |
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B. not understanding what an ER doctor means when he says you are suffering from hypertension |
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C. not hearing what an ER doctor says because of the conversations and cries of pain in the waiting area |
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D. not listening to what an ER doctor says because you're distracted by a new patient who has just been wheeled into the room |
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Question 2 of 20 |
5.0 Points |
Which of the following is an environmental hearing distraction?
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A. a car alarm being set off |
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B. a ringing sound in one's ears after attending a loud concert |
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C. blocked ears due to a cold |
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D. inability to focus due to a migraine |
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Question 3 of 20 |
5.0 Points |
As you're packing up to leave the office on a Friday afternoon, your boss tells you that she'd like a status report from you as soon as possible. You head out for the weekend and complete the status report first thing Monday morning. When your boss receives it, she complains that she needed it sooner. What is the most likely cause of this breakdown in communication?
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A. passive listening |
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B. failure to listen actively |
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C. barriers to listening comprehension |
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D. difference of interpretation |
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Question 4 of 20 |
5.0 Points |
Using a strong and positive tone of voice __________.
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A. will undermine your persuasiveness |
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B. will come across as arrogant, and is not recommended |
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C. will make your audience receptive to your ideas |
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D. will cause you to sound hesitant |
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Question 5 of 20 |
5.0 Points |
Passive listening means __________.
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A. focusing attentively on what a speaker says. |
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B. hearing information without actively paying attention to ensure understanding. |
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C. actively working to understand the information a speaker is providing. |
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D. trying to interpret the information presented by a speaker. |
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Question 6 of 20 |
5.0 Points |
A good interpersonal communicator __________.
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A. resists the attempts of other people to join the conversation |
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B. engages in lengthy monologues |
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C. fights off interruptions from the audience |
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D. invites the audience to respond after concisely making his or her point |
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Question 7 of 20 |
5.0 Points |
People who collaborate __________.
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A. need to recognize that they may be motivated by different goals |
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B. cannot function unless they have different goals |
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C. rarely have conflicts arise due to working with different goals in mind |
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D. need to find solutions that address only one goal |
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Question 8 of 20 |
5.0 Points |
On your first day at a new job you receive an email asking you to submit your SBDs by Friday so that they can be vetted for inclusion in the new module. You need to ask for clarification as you aren’t sure of what is being asked of you. This is an example of a barrier to __________.
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A. passive listening |
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B. active listening |
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C. listening comprehension |
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D. interpretation |
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Question 9 of 20 |
5.0 Points |
Research suggests that focusing on the entire face, including both eyes and the mouth, when reading facial expressions is mostly done by people from __________.
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A. China |
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B. Japan |
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C. Korea |
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D. Germany |
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Question 10 of 20 |
5.0 Points |
Your audience will be more likely to remember what you say in which of the following situations?
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A. smiling as you reveal declining sales figures |
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B. frowning while you explain a serious matter |
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C. pacing as you ensure your audience that there is no cause for alarm |
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D. sounding hesitant as you describe a reorganization plan |
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Question 11 of 20 |
5.0 Points |
"Your assessment of this data is just plain wrong." Which of the following best rephrases the statement above, avoiding language that might trigger a negative response?
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A. "You didn't do such a good job analyzing this data." |
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B. "I interpreted this data differently." |
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C. "I think you are way off base here." |
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D. "I'm afraid that your assessment of this data leaves much to be desired." |
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Question 12 of 20 |
5.0 Points |
Body language, posture, and gestures __________.
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A. reveal little about the attitude of the speaker |
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B. can help you interpret attitudes without listening to any words |
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C. only express attitudes of shame or uncertainty |
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D. should be interpreted without regard for facial expressions |
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Question 13 of 20 |
5.0 Points |
__________ involves analyzing the meaning of what you hear, read, or see to determine its intention.
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A. Passive listening |
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B. Telecommuting |
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C. Listening comprehension |
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D. Interpretation |
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Question 14 of 20 |
5.0 Points |
The key to hearing accurately is focus. Which of the following is recommended for better focus?
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A. looking at the speaker |
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B. multitasking while listening to what is being said |
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C. discussing the topic with other listeners |
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D. thinking about what has been previously said |
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Question 15 of 20 |
5.0 Points |
Paraphrasing to ensure understanding __________.
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A. means asking straightforward questions about what was said |
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B. involves repeating exactly what you heard in order to make sure you didn't mishear anything |
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C. is less complicated than asking questions |
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D. can help you understand the emotional content behind a statement |
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Question 16 of 20 |
5.0 Points |
In today's business world, learning about other cultures is __________.
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A. optional |
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B. necessary |
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C. not required |
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D. ill-advised |
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Question 17 of 20 |
5.0 Points |
Which of the following best exemplifies a costly mistake that can be attributed to passive listening?
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A. taking an order so large that your factory has to run costly overtime shifts to meet the production deadline |
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B. failing to proofread your report before making copies of it, and having to reprint them all after you correct the typos |
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C. scheduling two appointments for the same time and thus having to cancel on one of your clients at the last minute |
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D. mailing out coupons giving customers 50% off on their orders because you misheard when your boss asked you to create a 15% off coup |
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Question 18 of 20 |
5.0 Points |
Which of the following is one of the categories of active listening skills?
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A. describing |
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B. evaluating |
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C. implying |
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D. interrupting |
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Question 19 of 20 |
5.0 Points |
Which of the following is a question that is recommended to ask when analyzing your audience?
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A. Why will they be interested in what you are saying? |
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B. What objectives do you want to achieve with your communication? |
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C. How quickly can the speech be completed? |
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D. What are the points that you do not want to communicate? |
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Question 20 of 20 |
5.0 Points |
Carol approaches a co-worker, shaking her head as she does so. With a frown on her face, she angrily asks, "Did you finish the report yet?" Based on this situation, which of the following represents verbal communication?
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A. shaking head |
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B. frowning |
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C. using those specific words |
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D. using an angry tone of voice |
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