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lesson_2.dotLesson 2 – Business Communications.
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Question 1 of 20 |
5.0 Points |
Which of the following is a question that is recommended to ask when analyzing your audience?
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A. Why will they be interested in what you are saying? |
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B. What objectives do you want to achieve with your communication? |
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C. How quickly can the speech be completed? |
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D. What are the points that you do not want to communicate? |
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Question 2 of 20 |
5.0 Points |
Passive listening means __________.
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A. focusing attentively on what a speaker says. |
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B. hearing information without actively paying attention to ensure understanding. |
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C. actively working to understand the information a speaker is providing. |
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D. trying to interpret the information presented by a speaker |
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Question 3 of 20 |
5.0 Points |
In today's business world, learning about other cultures is __________.
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A. optional |
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B. necessary |
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C. not required |
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D. ill-advised |
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Question 4 of 20 |
5.0 Points |
Ella receives an email from her co-worker Mitsuko in Japan. Mitsuko tells Ella that she will not be able to visit her in the U.S. offices as she had hoped to, and includes an emoticon to express her sadness. Which of the following emoticons did Mitsuko most likely use in her email?
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A. ;. |
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B. :-( |
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C. o.o |
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D. :-0 |
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Question 5 of 20 |
5.0 Points |
Your audience will be more likely to remember what you say in which of the following situations?
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A. smiling as you reveal declining sales figures |
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B. frowning while you explain a serious matter |
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C. pacing as you ensure your audience that there is no cause for alarm |
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D. sounding hesitant as you describe a reorganization plan |
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Question 6 of 20 |
5.0 Points |
Paraphrasing to ensure understanding __________.
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A. means asking straightforward questions about what was said |
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B. involves repeating exactly what you heard in order to make sure you didn't mishear anything |
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C. is less complicated than asking questions |
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D. can help you understand the emotional content behind a statement |
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Question 7 of 20 |
5.0 Points |
As you're packing up to leave the office on a Friday afternoon, your boss tells you that she'd like a status report from you as soon as possible. You head out for the weekend and complete the status report first thing Monday morning. When your boss receives it, she complains that she needed it sooner. What is the most likely cause of this breakdown in communication?
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A. passive listening |
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B. failure to listen actively |
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C. barriers to listening comprehension |
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D. difference of interpretation |
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Question 8 of 20 |
5.0 Points |
At a job interview, Dara speaks confidently and enthusiastically about her prior experience. With a smile on her face, she leans forward in her chair while speaking, as does her interviewer. Dara's nonverbal communication __________.
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A. conflicts with her message |
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B. will make her audience perceive her as arrogant and aggressive |
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C. increases her chances of getting a positive response |
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D. undermines her persuasiveness |
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Question 9 of 20 |
5.0 Points |
A company sends one of its junior executives to meet with the CEO of another company. The CEO is insulted that someone of equal rank was not sent. Which of the following is most likely true?
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A. The junior executive’s company’s employees are granted respect based on their positions alone. |
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B. The junior executive's company is very formal and hierarchical. |
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C. The CEO's company believes in social equality. |
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D. The CEO's company has a clear separation between superiors and subordinates. |
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Question 10 of 20 |
5.0 Points |
Which of the following statements best phrases a negative comment positively?
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A. You don't have an eye for detail, but you really do have a great sense of the big picture. |
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B. You do a good job of visualizing the big picture, and you'd be even more effective if you improved your attention to detail. |
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C. I don't know anyone better than you at seeing the big picture, but you could really stand to improve your attention to detail. |
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D. You need to improve your attention to detail, but you're already wonderful at seeing the big picture. |
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Question 11 of 20 |
5.0 Points |
Carol approaches a co-worker, shaking her head as she does so. With a frown on her face, she angrily asks, "Did you finish the report yet?" Based on this situation, which of the following represents verbal communication?
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A. shaking head |
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B. frowning |
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C. using those specific words |
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D. using an angry tone of voice |
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Question 12 of 20 |
5.0 Points |
Which of the following is an example of a difficulty in listening comprehension?
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A. not hearing what an ER doctor says because an ambulance outside is blaring its siren |
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B. not understanding what an ER doctor means when he says you are suffering from hypertension |
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C. not hearing what an ER doctor says because of the conversations and cries of pain in the waiting area |
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D. not listening to what an ER doctor says because you're distracted by a new patient who has just been wheeled into the room |
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Question 13 of 20 |
5.0 Points |
Which of the following nonverbal signals would most likely support an affirmative verbal response and give the impression that you are eager to help someone?
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A. staring at your computer screen |
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B. sighing |
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C. smiling |
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D. shrugging |
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Question 14 of 20 |
5.0 Points |
Which of the following is one of the categories of active listening skills?
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A. describing |
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B. evaluating |
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C. implying |
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D. interrupting |
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Question 15 of 20 |
5.0 Points |
People who collaborate __________.
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A. need to recognize that they may be motivated by different goals |
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B. cannot function unless they have different goals |
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C. rarely have conflicts arise due to working with different goals in mind |
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D. need to find solutions that address only one goal |
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Question 16 of 20 |
5.0 Points |
A good interpersonal communicator __________.
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A. resists the attempts of other people to join the conversation |
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B. engages in lengthy monologues |
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C. fights off interruptions from the audience |
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D. invites the audience to respond after concisely making his or her point |
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Question 17 of 20 |
5.0 Points |
On your first day at a new job you receive an email asking you to submit your SBDs by Friday so that they can be vetted for inclusion in the new module. You need to ask for clarification as you aren’t sure of what is being asked of you. This is an example of a barrier to __________.
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A. passive listening |
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B. active listening |
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C. listening comprehension |
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D. interpretation |
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Question 18 of 20 |
5.0 Points |
Which of the following is a physiological barrier to hearing?
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A. car horns and idling engines at an intersection |
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B. conversations in a crowded restaurant |
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C. loud music at an outdoor street fair |
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D. clogged ears after swimming |
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Question 19 of 20 |
5.0 Points |
__________ involves analyzing the meaning of what you hear, read, or see to determine its intention.
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A. Passive listening |
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B. Telecommuting |
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C. Listening comprehension |
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D. Interpretation |
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Question 20 of 20 |
5.0 Points |
"Your assessment of this data is just plain wrong." Which of the following best rephrases the statement above, avoiding language that might trigger a negative response?
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A. "You didn't do such a good job analyzing this data." |
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B. "I interpreted this data differently." |
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C. "I think you are way off base here." |
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D. "I'm afraid that your assessment of this data leaves much to be desired." |
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