Business or finance expert?
saliz5w
bc_exam_1.doc|
Question 1 of 20 |
5.0 Points |
In which of the following is an oral communication method required?
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A. writing news articles |
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B. updating Facebook statuses |
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C. participating in teleconferences |
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D. updating wikis |
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Question 2 of 20 |
5.0 Points |
Cultural sensitivity __________.
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A. applies only to international communication. |
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B. deals exclusively with people who are non-native English speakers. |
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C. does not refer to cultural differences among people of different ages. |
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D. may apply to cultural differences between people of different genders. |
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Question 3 of 20 |
5.0 Points |
__________ is an example of communication.
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A. Planning the plotline of a book that you intend to write |
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B. Setting a reminder text on your cell phone |
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C. Updating your status on a social networking site |
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D. Listening to classic tunes on an MP3 player |
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Question 4 of 20 |
5.0 Points |
Padma is assisting with the preparation work for this evening's dinner service. The chef asks her if the "mise en place" for the meat station is ready. Padma answers no; she was asked to assemble and prepare ingredients, not to do mise en place. The chef storms off, angrily shouting for someone else to get it done. Padma mentions this to a co-worker, who informs her that the French term "mise en place" translates to "set in place," signifying the set-up of ingredients needed for a particular dish or area of the kitchen. Now Padma has to tell the angry chef that the job he just assigned to someone else is duplicating the preparation work she has already done. This is an example of a __________.
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A. psychological barrier |
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B. technological barrier |
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C. language barrier |
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D. physiological barrier |
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Question 5 of 20 |
5.0 Points |
In the context of doing business with people from other cultures, effective communicators __________.
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A. memorize a list of cultural differences between countries. |
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B. are ready to adapt to different cultural needs. |
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C. ignore cultural differences and treat everyone equally. |
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D. treat others as they would like to be treated. |
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Question 6 of 20 |
5.0 Points |
__________ is the quality of being unambiguous and easy to understand.
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A. Appropriateness |
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B. Representativeness |
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C. Substitutability |
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D. Clarity |
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Question 7 of 20 |
5.0 Points |
Which of the following would be best for transmitting a message to and receiving a response from one or more people?
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A. performance reports |
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B. company newsletters |
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C. email |
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D. industry journals |
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Question 8 of 20 |
5.0 Points |
The communication skills you already possess __________ in the workplace.
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A. may hamper your attempts to communicate |
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B. don’t apply to communication |
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C. are sufficient to meet every challenge of communication |
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D. will be valuable to you for communicating |
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Question 9 of 20 |
5.0 Points |
You are collaborating on a report with a co-worker and want to send him the latest version of your document. Which of the following statements is true regarding collaborating in this case?
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A. Typing out the report and mailing it to your colleague by post would be the fastest way of delivering the report. |
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B. Uploading the document to the company intranet will deliver it to your co-worker's mailbox. |
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C. Discussing the changes on a public blog is the best way to share and explore the document. |
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D. Using a team wiki will allow both of you to constantly update the document within a shared space. |
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Question 10 of 20 |
5.0 Points |
The New Graduates' Workforce Readiness study found that many employers were dissatisfied with the communication skills of their college-graduate employees. Which of the following is one of the deficiencies specifically cited in this study?
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A. following company policies |
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B. leadership |
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C. work ethic |
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D. business planning |
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Question 11 of 20 |
5.0 Points |
Which of the following considerations is relevant to the adaptable characteristic of effective business communicators?
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A. What do I want to accomplish with my message? |
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B. With whom should I communicate to accomplish my goal? |
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C. Is my message understandable within other cultures? |
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D. Is my message clear and concise? |
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Question 12 of 20 |
5.0 Points |
Which of the following is a form of social media?
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A. performance reports |
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B. company newsletter |
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C. Twitter |
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D. industry journals |
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Question 13 of 20 |
5.0 Points |
Which of the following characteristics of effective business communicators involves considering whether a message is appropriate to the situation?
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A. strategic |
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B. professional |
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C. technological |
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D. adaptive |
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Question 14 of 20 |
5.0 Points |
Which of the following workplace activities is most likely to be the one in which your communication skills will be utilized?
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A. calculating whether sales are up this quarter using the latest figures |
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B. formulating strategies to manage your new team |
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C. persuading colleagues that your idea will likely lead to increased sales |
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D. analyzing the pattern of errors found in your new product |
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Question 15 of 20 |
5.0 Points |
__________ arise from language that is ambiguous or difficult to understand.
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A. Psychological barriers |
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B. Semantic barriers |
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C. Language barriers |
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D. Physiological barriers |
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Question 16 of 20 |
5.0 Points |
Which of the following statements about technology is true?
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A. Technology increases the distance between communicators. |
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B. Technology allows an immediate exchange of information across many miles and time zones. |
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C. Technology does not change very rapidly. |
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Question 17 of 20 |
5.0 Points |
Your audience will understand __________ language faster than __________ language.
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A. clear; concise |
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B. complicated; wordy |
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C. clear; aggressive |
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D. concise; complicated |
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Question 18 of 20 |
5.0 Points |
A good communicator __________.
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A. knows about all technologies and their uses. |
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B. knows that all technology choices can be used interchangeably. |
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C. understands that social media are inappropriate for business communication. |
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D. thinks about the implications of technology options and uses his or her choices wisely. |
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Question 19 of 20 |
5.0 Points |
__________ arise from conflicts between verbal and nonverbal communication.
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A. Mixed messages |
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B. Semantic barriers |
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C. Psychological barriers |
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D. Language barriers |
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Question 20 of 20 |
5.0 Points |
You joined a team just as it was finishing up a large and much-anticipated project at your company, and you feel a little insecure as its newest member—and the one who contributed the least to the project. At the next staff meeting, your boss thanks you for all your hard work in making the project a success. Instead of this making you feel good, you feel even more uncomfortable, interpreting the comment as a sarcastic remark about how little you actually participated in the project. This is an example of a __________.
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A. psychological barrier. |
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B. semantic barrier. |
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C. language barrier. |
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D. physiological barrier. |
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