Multiple Choice questions!

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15_questions..doc

Lesson 4 – Business Communication

Question 1 of 40

2.5 Points

You need to send a persuasive message to a co-worker, but you want to receive the feedback immediately. Under these circumstances, which of the following would be the best medium for your message?

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A. an email

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B. an instant message

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C. a phone call

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D. a memo

Question 5 of 40

2.5 Points

In the analyzing phase of creating a message, you think about the purpose, desired outcome, and business result of your message. Which of the following best articulates the purpose of your message?

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A. to suggest the possibility of implementing a flex-time schedule in your office

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B. to describe to your boss how your life would change with a flex-time schedule

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C. to tell your boss how much your friend likes having a flex-time schedule

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D. to improve employee productivity and job satisfaction by giving workers more balanced lives

Question 6 of 40

2.5 Points

If you communicate bad news ineffectively, you risk __________.

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A. getting immediate feedback

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B. losing customers, clients, or employees

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C. having the news accepted as final

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D. being blamed for the incident that led to the news

Question 9 of 40

2.5 Points

Which of the following is true about the indirect organizational plan?

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A. It is appropriate when bad news is unexpected.

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B. It is used when the message is relevant to health and safety.

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C. It may confuse, upset, or anger your audience as it conveys bad news too abruptly.

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D. It is used when the audience is unlikely to be surprised by the news.

Question 15 of 40

2.5 Points

During lunch with a friend, she tells you that her office recently implemented flex-time hours. It has been a positive change at her workplace, and you think that it would be great to have flex-timing at your office as well. You decide to approach your boss

about this possibility. Which of the following would be best to include in an email to your boss suggesting the idea?

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A. I think a flex-time schedule would be good for me.

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B. Flex-time would give me more free time.

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C. I bet everyone would love having a more flexible schedule instead of the typical 9-5 work schedule.

Question 17 of 40

2.5 Points

Being persuasive __________.

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A. is rarely required in your daily life

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B. involves understanding why your audience may resist your ideas

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C. means tricking your audience into doing what you want

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D. is very unethical, and in some situations may even be illegal

Question 20 of 40

2.5 Points

For which of the following reasons would making a telephone call be preferable to sending an email?

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A. It allows you to reach large audiences.

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B. It allows you to include additional arguments that may help your persuasive appeal.

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C. It gives your audience time to consider your appeal before carefully responding.

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D. It allows for immediate feedback so you can alter your appeal instantly, if necessary.

Question 22 of 40

2.5 Points

Which of the following assignments would require you to conduct research and share the results?

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A. investigating why product sales are low

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B. implementing a new code developed by your colleague

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C. adding results you have just received to your report

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D. organizing a marketing team meeting

Question 27 of 40

2.5 Points

Which of the following questions is recommended for evaluating the authorship of a source?

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A. Do other sources agree with this information?

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B. Is the source published or sponsored by a reputable organization?

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C. Does the author acknowledge and respond to opposing points of view?

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D. How current is the information?

Question 30 of 40

2.5 Points

Considering whether any web links are broken is a part of evaluating the source's __________.

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A. accuracy

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B. authorship

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C. age

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D. clarity

Question 31 of 40

2.5 Points

A deep web portal __________.

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A. finds only that information which is aimed at the public

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B. accesses free information exclusively

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C. performs federated searches.

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D. omits information in publications that require a subscription.

Question 32 of 40

2.5 Points

When it comes to research, __________.

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A. students should be discouraged from using books, as they are less credible than online sources

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B. students often shun online information sources in favor of books

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C. the drawback with online content is that it cannot be updated regularly

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D. books are valuable resources, as they are often professionally written, reviewed, and edited

Question 33 of 40

2.5 Points

Using the search string "cake recipe" - "egg" in a search engine would yield results __________.

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A. about either eggs or cake recipes, but not both

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B. of cake recipes that mention eggs

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C. about both cake recipes and eggs

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D. of cake recipes that do not mention eggs

Question 37 of 40

2.5 Points

Searching articles in online databases like LexisNexis and EBSCO Business Source Premier __________.  

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A. bears little resemblance to searching the web

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B. is possible only if you personally purchase a subscription

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C. allows you to search more sources, though most are less reliable than general web pages

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D. lets you specify that you only want articles that are peer-reviewed

Question 39 of 40

2.5 Points

You enter the phrase flex-time schedule into Google and get about 313,000 results. Trying your search again, this time with quotation marks around the phrase, __________.

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A. will not lead to an exact match

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B. will likely dramatically increase the number of results

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C. will result in a list of resources which include that exact match

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D. will yield results that include any of those three words anywhere on the page

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