qulity

13.3. How could the Taguchi method be used to design a course in quality management? Identify all the variables, measures, and objectives.

13.9. What industries would be the best candidates for the lean-Six Sigma approach? Why?

13.10. What is different between lean-Six Sigma and traditional quality improvement?

14. 3. What is meant by employee empowerment? What is the relationship between employee empowerment and teamwork?

14. 13. What is meant by team building ? Is team building a concept from which all teams can benefit?

14. 16. Describe what is meant by virtual teams . Provide an example of a virtual team in a business organization.

15.1. The model in Figure 15-1 shows people as the basis of the quality system. Do you agree with this

assertion? Why or why not?

15. 4. Why is internal assessment a necessary tool for outstanding companies?

Proplem

13.9 It costs $50 to repair a component in a VCR. Compute the QLF for losses incurred as a result of a

deviation from a target setting with a nominal tolerance of 10 +- 0.25 mm required. The mean squared deviation is 12.

14. 2. Perform a cost-benefit analysis using the following data:

Direct Costs

• 10 laptops—$2,000/each

• A server—$2,000

• Network installation—$15,000

• Software—$20,000

Indirect Costs

• Training—$15,000

Annualized Benefits

• Increased capacity—$100,000