Managing Quality
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hw_2.docxA tool that is used to make decisions based on multiple criteria is a(n):.
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a. |
tree diagram |
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b. |
matrix diagram |
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c. |
activity network diagram |
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d. |
prioritization grid
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e. |
affinity diagram |
Which of the following methods can be used by a problem solving team to group ideas or facts so they are arranged into similar categories?
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a. |
Attribute chart |
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b. |
Bathtub technique |
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c. |
Activity network diagram |
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d. |
Affinity diagrams |
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e. |
SWAG methodology |
Customer communication techniques are most beneficial during which steps of the PDCA cycle?
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a. |
Da and act |
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b. |
Plan and check |
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c. |
Check and do |
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d. |
Act and plan |
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e. |
None of the steps, since customer feedback is a marketing tool |
The cause-and-effect diagram is also called a(n) :
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a. |
affinity diagram |
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b. |
fishbone diagram |
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c. |
matrix diagram |
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d. |
scatter diagram |
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e. |
tree diagram |
A(n) ________ involves integrating financial measures of business success along with nonfinancial, operational information about the business.
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a. |
spider chart |
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b. |
balanced scorecard |
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c. |
affinity diagram |
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d. |
matrix diagram |
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e. |
process control chart |
Which of the following are demonstrated by an effective program to reduce cost of poor qualiy (COPQ) over time?
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a. |
Prevention costs increase and failure costs decrease |
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b. |
Robust designs are eliminated |
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c. |
Internal failure costs increase and appraisal costs decrease |
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d. |
Prevention costs decrease and appraisal costs increase |
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e. |
Internal and external failure costs equal appraisal and prevention costs. |
The reduction or elimination of defects in manufacturing through simple mechanical means or methods is described as:
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a. |
Hakuna Matata |
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b. |
Six Sigma |
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c. |
Poka-Yoke |
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d. |
Kaizen |
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e. |
Kanban |
What technique can be used to observe the practices of other firms and achieve even higher levels of performance
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a. |
The integrative approach |
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b. |
Information systems |
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c. |
Benchmarking |
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d. |
Statistical process control |
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e. |
Generic self-assessment |
Business cases, process mapping, voice of the customer, change management, and problem/objective statements are the tools used in the ________ stage of the DMAIC process
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a. |
Define |
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b. |
Analyze |
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c. |
Measure |
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d. |
Improve |
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e. |
Control |
________ are high-powered teams assigned to work on a specific problem for a limited amount of time.
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a. |
Process improvement teams |
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b. |
Natural work groups |
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c. |
Tiger teams |
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d. |
Virtual teams |
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e. |
Cross-functional teams |
The efficacy of a business case is checked using the mnemonic RUMBA. The "M" in RUMBA stands for:
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a. |
Methods |
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b. |
Materials |
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c. |
Motivation |
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d. |
Measurble |
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e. |
Manpower |
Knowledge work is effective when workers are given a certain amount of autonomy and decision-making authority. Companies such as 3M encourage their employees to become more ________ in their approach to work.
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a. |
surreal |
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b. |
conspiratorial |
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c. |
corporeal |
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d. |
entrepreneurial |
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e. |
competitive |
If a project requires an initial investment of $3,000 and yields $1,000 per year, the payback period (ignoring taxes and interest) is most nearly:
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a. |
4 months |
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b. |
3 years |
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c. |
3.33 years |
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d. |
4 years |
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Of the preconditions necessary for empowerment, ________ means that employees should be given a definition of power that focuses on getting things done rather than exerting influence over people
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a. |
corporate learning |
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b. |
participation in planning at all levels |
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c. |
adequate communication and information for decision making |
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d. |
responsibility with authority |
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e. |
flattening hierarchies |
When forming a stategic alliance, which of the following is the best method for selecting a partner?
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a. |
One that has many similar products |
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b. |
One that is correcting its own weaknesses |
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c. |
One that has a unique strength |
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d. |
One that has little marketing experience |
Which of the following is not a quality dimension relating to services?
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a. |
empathy |
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b. |
assurance |
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c. |
durability |
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d. |
tangibles |
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e. |
responsiveness[EJM1]
Just-in-Time (JIT) procurement is normally preceded by:
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When purchasing materials from vendors, it is sometimes advantageous to choose vendors whose prices are higher because:
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a |
Materials which cost more are better |
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B |
Such vendors may become obligated to bestow special favors. |
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C |
Such a statement is basically incorrect; always buy at the lowest bid price |
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d |
The true (life cycle) cost of purchased materials may be lower |
Your company has developed a unique process for injection molding plastic parts. Because of volume increases beyond expectations, you are planning to outsource much of the injection molding. The best choice for a supplier is one that:
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a. |
Currently molds metals but not plastic parts |
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b. |
Is an established leader in injection molding |
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c. |
Is looking for an opportunity for growth into new processes |
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d. |
Is also a supplier to your major competitor. |
Of the following, which is the best purpose of a supplier partnership?
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a. |
To improve each other's operations |
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b. |
To provide JIT capabilities |
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c. |
To cover each other's deficiencies |
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d. |
To enjoy marketplace dominance
The ISO/TS 16949 standard applies only to which type of companies?
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