Project Management

· These are the templates to use (you can use between template 1 or 2) . Use the information below as guidelines. Don’t forget to check the grade rubrics below.

Template 1

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Quality Management Plan

(Project Name)

(Company Name)

(Street Address)

(City, State Zip Code)

(Date)

Here's Your FAST Project Quality Management Plan Template

This Project Quality Management Plan template has been written to include instruction for creating the final document along with actual verbiage for each section. You are free to edit and use this template and its contents; however, we do ask that you don't distribute this template as a template on the web without explicit permission from us.

Revision History

Name	Date	Reason For Changes	Version

Table of Contents

2 1.0 Purpose

2 2.0 Roles and Responsibilities

3 3.0 Quality Control

4 4.0 Quality Assurance

5 5.0 Quality Control and Assurance Monitoring

5 6.0 Approvals

1.0 Purpose

This section describes the purpose of the Quality Management Plan and how it will be used to manage quality associated with this particular project. Quality management is an important aspect of managing a project because it ensures that project objectives and deliverables are met in accordance with some formally documented standard of acceptable quality. Without this, there would be no governing document or process by which to measure or assess project quality.

The purpose of the High Speed Modem Project Quality Management Plan is to establish a process to ensure that all project goals, objectives, and deliverables are met in compliance with acceptable and formally approved quality standards. By following this plan we fully intend to provide our customers with the products they require to meet their business objectives. This plan defines the roles and responsibilities of project participants as they relate to quality management and the strategy we will use to achieve acceptable quality standards in the areas of technical design and documentation, product and process development, and manufacturing.

2.0 Roles and Responsibilities

This section describes the roles and responsibilities of project participants as they relate to quality management. The entire project team must play a role in quality management. As with other plans, project teams must be focused on achieving a common goal through the consistent use of the project’s governing documents and guidelines in order to achieve success. Often times, a project may have a quality manager assigned who assists the project manager in working with team members to build quality standards into their respective project areas and tasks.

All High Speed Modem Project participants will play a role in quality management. In order to ensure that appropriate standards of quality are established at every level, the following roles and responsibilities have been identified:

· Project Sponsor: The Project Sponsor is the approval authority for the High Speed Modem Project. He is also a sitting member of the Executive Committee. As such, the Project Sponsor will ensure the Executive Committee is informed of all quality standards and initiatives regarding the High Speed Modem Project. The Project Sponsor is responsible for approving all established quality standards for the project. Additionally, the Project Sponsor will ensure that quality management standards and practices are met prior to accepting project deliverables and authorizing project completion.

· Project Manager: The Project Manager has overall responsibility for quality management on the High Speed Modem Project. The Project Manager is responsible for the implementation of the Quality Management Plan as well an ensuring all products, processes, and documentation adhere to the plan. The Project Manager will work with the Quality Manager to ensure that quality standards are established at all levels in all areas of the project. The Project Manager is responsible to ensuring that adequate resources are available to properly implement the Quality Management Plan. The Project Manager is responsible for monitoring all project activities to ensure compliance with established quality standards.

· Quality Manager: The Quality Manager is responsible for assisting the Project Manager in the development and implementation of the Quality Management Plan. The Quality Manager will make recommendations for processes, tools, methodologies, and standards of quality which comply with the company’s corporate guidelines on quality. He will assist the Project Manager in monitoring all project activities in accordance with the established quality standards. The Quality Manager will also be responsible for maintaining the Quality Control and Quality Assurance Logs.

· Design Engineer: The Design Engineer is responsible for building quality standards into all product designs required for the High Speed Modem Project. The Design Engineer will advise and make recommendations to the Project and Quality Managers regarding acceptable standards of quality associated with their portion of project activities.

· Process Engineer: The Process Engineer is responsible for building quality standards into all process designs required for the High Speed Modem Project. The Process Engineer will advise and make recommendations to the Project and Quality Managers regarding acceptable standards of quality associated with their portion of project activities.

· Project Stakeholders: Stakeholders will be responsible for working with the Project and Quality Managers to ensure that all established quality standards for the High Speed Modem Project comply with the acceptable standards of appropriate internal organizations. Additionally, the Stakeholders will help ensure that all established quality standards meet the expectations of our customers.

3.0 Quality Control

Quality control is the portion of quality management that deals with the deliverables or products which are a result of the project. This section should provide a detailed description of what the deliverables of the project are, the quality standards or acceptance criteria, quality control activities, and the frequency of monitoring.

Quality control for the High Speed Modem Project will ensure that all project deliverables comply with established quality standards. In order to meet customer requirements and expectations, it is imperative that we implement a formal process in which quality standards are measured and accepted. For each deliverable the Project Manager will ensure the quality standards, quality control activities, and frequency of activities outlined below are met. The Quality Manager and Design Engineer will assist the Project Manager in verifying that all quality standards are met for each deliverable. It is important to note that as the Project Plan evolves, more deliverables may be added and the quality standards may change. If any changes are made, the Project Manager is responsible for communicating the changes to the project team and updating all project plans and documentation.

Deliverable	Quality Standards	Quality Control Activities	Frequency
High Speed Modem	· 2.0 Gbps · <0.001% failure rate	· Lab testing · Field Testing	· Lab tests will be conducted weekly · Field tests conducted monthly
Modem Cable	<10% attenuation	· Lab testing · Field testing	· Lab tests will be conducted weekly · Field tests conducted monthly
Technical Data Package (TDP)	Compliant with organizational documentation standards	Document review board will review and edit	TDP will be edited and approved once product design is tested and complete

The Project Sponsor is responsible for the formal acceptance of each deliverable meeting the established quality standards.

4.0 Quality Assurance

Quality assurance usually pertains to the processes involved in the execution of the project. The purpose of quality assurance is to make sure that project processes maximize efficiency, minimize waste, and accomplish the successful delivery of a product that meets or exceeds the established quality standards.

Quality assurance efforts for the High Speed Modem Project will ensure that the processes used in this project product deliverables which meet established quality standards while maximizing efficiency and minimizing waste. The processes, standards, activities, and frequencies in the chart below have been developed as a foundation for assuring project quality as it relates to the various processes involved. For each process the Project Manager will ensure these standards, activities, and frequencies are met. The Quality Manager and Process Engineer will assist the Project Manager in verifying that all quality standards are met for each process. It is important to note that as the Project Plan evolves, more processes may be added and the quality standards may change. If any changes are made, the Project Manager is responsible for communicating the changes to the project team and updating all project plans and documentation.

Process	Quality Standards	Quality Assurance Activities	Frequency
Modem Manufacturing	· <10% material waste · <1 hour per device	· Lab manufacturing process run · Manufacturing facility process run	· Lab runs will be conducted weekly · Process will be repeated weekly in the manufacturing facility once standards are met in lab
Cable manufacturing	· <10% material waste · <5 minutes per kilometer	· Lab manufacturing run · Manufacturing facility run	· Lab runs will be conducted weekly · Process will be repeated weekly in the manufacturing facility once standards are met in lab
Process specification package	Compliant with organizational documentation standards	Document review board will review and edit	Process specification package will be edited and approved once process design is tested and complete

The Project Sponsor is responsible for the formal acceptance of each process meeting the established quality standards.

5.0 Quality Control and Assurance Monitoring

Active monitoring is an integral part of all project plans. Tracking and monitoring allow the Project Manager and Team the ability to provide status updates, address issues and concerns, correct problems, and maintain awareness of all aspects of the project. It is important to track quality control and assurance measures in order to show progress in reaching acceptable quality standards and to account for all quality activities until closure. This section describes how this will be done for this particular project.

For the High Speed Modem Project the Quality Manager will maintain a Quality Control and Quality Assurance Log. These logs will be reviewed weekly by the Project Manager and also during bi-weekly project status meetings. These logs will also be provided to the Project Sponsor at the monthly project status meetings. The purpose of these logs is to itemize and track quality control and assurance activities until closure or until they are no longer required.

Quality Control Log

ID #	Date	Deliverable	Findings	Resolution	Resolution Date

Quality Assurance Log

ID #	Date	Process	Findings	Resolution	Resolution Date

6.0 Approvals

All project and management plans must have the approval of the Project Sponsor and Project Manager. The signatures of these individuals indicate their acknowledgement and understanding of the Quality Management Plan.

The signatures of the people below indicate an understanding in the purpose and content of this document by those signing it. By signing this document you agree to this as the formal Quality Management Plan for the High Speed Modem Project.

Approver Name	Title	Signature	Date
Doe, J.	Project Sponsor
Smith, R.	Project Manager

Template 2

Project Quality Management Plan Template

This Project Quality Management Template is free for you to copy and use on your project

and within your organization. We hope that you find this template useful and

welcome your comments. Public distribution of this document is only permitted

from the Project Management Docs official website at:

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Quality Management Plan

<Project Name>

Company Name

Street Address

City, State Zip Code

Date

Table of Contents

2 Introduction

2 Quality Management Approach

3 Quality Requirements / Standards

4 Quality Assurance

5 Quality Control

6 Quality Control Measurements

Introduction

The Quality Management Plan is an integral part of any project management plan. The purpose of the Quality Management Plan is to describe how quality will be managed throughout the lifecycle of the project. It also includes the processes and procedures for ensuring quality planning, assurance, and control are all conducted. All stakeholders should be familiar with how quality will be planned, assured, and controlled.

The Quality Management Plan for the Loose Tube Fiber Cable (LTFC) project will establish the activities, processes, and procedures for ensuring a quality product upon the conclusion of the project. The purpose of this plan is to:

· Ensure quality is planned

· Define how quality will be managed

· Define quality assurance activities

· Define quality control activities

· Define acceptable quality standards

Quality Management Approach

This section describes the approach the organization will use for managing quality throughout the project’s life cycle. Quality must always be planned into a project in order to prevent unnecessary rework, waste, cost, and time. Quality should also be considered from both a product and process perspective. The organization may already have a standardized approach to quality, however, whether it is standard or not, the approach must be defined and communicated to all project stakeholders.

The quality management approach for the LTFC project will ensure quality is planned for both the product and processes. In order to be successful, this project will meet its quality objectives by utilizing an integrated quality approach to define quality standards, measure quality and continuously improve quality.

Product quality for the LTFC project will be defined by the company’s current standards and criteria for its fiber optic cable family. The focus is on the project’s deliverable and the standards and criteria being used will ensure the product meets established quality standards and customer satisfaction.

Process quality for the LTFC project will focus on the processes by which the project deliverable will be manufactured. Establishing process quality standards will ensure that all activities conform to an organizational standard which results in the successful delivery of the product.

The project team will work with the Quality Group to define and document all organizational and project specific quality standards for both product and processes. All quality documentation will become part of the LTFC Project Plan and will be transitioned to operations upon the successful completion of the project.

Metrics will be established and used to measure quality throughout the project life cycle for the product and processes. The Quality Group Manager will be responsible for working with the project team to define these metrics, conduct measurements, and analyze results. These product and process measurements will be used as one criterion in determining the success of the project and must be reviewed by the project sponsor. Metrics will include:

· Schedule

· Resources

· Cost

· Process performance

· Manufacturing line utilization

· Material waste

· Product performance

· Attenuation

· Tensile strength

· Customer Satisfaction (as a result of field trials)

Quality improvements will be identified by any member of the project team or quality group. Each recommendation will be reviewed to determine the cost versus benefit of implementing the improvement and how the improvement will impact the product or processes. If an improvement is implemented the project manager will update all project documentation to include the improvement and the quality manager will update the organizational documentation the improvement affects.

Quality Requirements / Standards

This section should describe how the project team and/or quality group will identify and document the quality requirements and standards. Additionally, there should also be an explanation of how the project will demonstrate compliance with those identified quality standards. The quality standards and requirements should include both the product and processes.

Product Quality:

The product quality standards and requirements will be determined by the project team and quality group. These standards will primarily be based on the company’s documented standards for all fiber optic cables. There may be product-specific quality standards identified that are not currently part of the documented organizational standards. In this case, the quality group will review these newly identified standards and incorporate them into organizational documentation if approved. The project team will also document any newly identified quality standards into the LTFC project plan and ensure communication with all stakeholders.

As trial products are measured at pre-determined intervals, we will know that the product is compliant with quality standards once we achieve ten consecutive trial runs resulting of cable which is 100% within acceptable quality control margins.

Process Quality:

The process quality standards and requirements will be determined by the project team and quality group. Many of these standards will be based on existing company process standards. However, it is anticipated that there will be several unique steps in the manufacturing of the LTFC product which will require new quality standards. The LTFC project team will work with the quality group to establish acceptable standards and document these standards for incorporation into both organizational process documents as well as the LTFC project plan. These standards will be communicated to all project stakeholders.

As trial products are created, the process metrics will be measured and analyzed to determine the quality of the process. Once the LTFC product meets quality compliance and all process metrics fall within acceptable quality assurance margins, we will achieve process compliance for the LTFC project.

Quality Assurance

This section should explain how you will define and document the process for auditing the quality requirements and results from quality control measurements in order to ensure that quality standards and operational definitions are used. This section should also document the actual quality assurance metrics used for this project.

The quality assurance of the LTFC Project focuses on the processes used in the manufacturing of the LTFC product. In order to ensure quality, an iterative quality process will be used throughout the project life cycle. This iterative process includes measuring process metrics, analyzing process data, and continuously improving the processes.

The LTFC Project Manager and the project team will perform assessments at planned intervals throughout the project to ensure all processes are being correctly implemented and executed. Key performance metrics for the manufacturing of the LTFC product include polyethylene (PE) waste, fiber waste, and time per cable run for each phase of cable creation (buffering, stranding, and jacketing). The established project tolerances for these metrics are the organizational standards for all other cable products. The table below provides the key quality assurance metrics for the LTFC Project.

Process Action	Acceptable Process Standards	Process Phase	Assessment Interval
Fiber Tube Buffering	· < 20 feet fiber waste per tube · < 0.5 lbs PR waste per tube · < 8 minutes per linear km of buffer tube	Buffering	Daily or per run
Fiber Tube Stranding	· < 10 feet of waste per stranded core · < 12 minutes per linear km of stranded core	Stranding	Daily or per run
Core Jacketing	· < 15 feet of waste per jacketed cable · < 3 lbs PE waste per cable · < 12 minutes per linear km of jacketed cable	Jacketing	Daily or per run

The quality manager will provide day to day quality management and conduct process audits on a weekly basis, monitor process performance metrics, and assure all processes comply with project and organizational standards. If discrepancies are found, the quality manager will meet with the Project Manager and review the identified discrepancies.

The Project Manager will schedule regularly occurring project, management, and document reviews. In these reviews, an agenda item will include a review of project processes, any discrepancies and/or audit findings from the quality manager, and a discussion on process improvement initiatives.

Process improvement is another aspect of quality assurance. Quality assurance reviews, findings, and assessments should always result in some form of process improvement and, as a result, product improvement. All process improvement efforts must be documented, implemented, and communicated to all stakeholders as changes are made.

Quality Control

This section describes how you will define and document the process for monitoring and recording the results of executing the quality activities to assess performance and recommend necessary changes. Quality control applies to the project’s product as opposed to its processes. It should include what the acceptable standards and/or performance are for the product and how these measurements will be conducted.

The quality control of the LTFC project focuses primarily on the LTFC product and the acceptable standards and performance. The quality performance standards for the LTFC Project are in accordance with the organizational standards of performance of all fiber optic cable products. However, there are several project-specific quality standards which were established specifically for the LTFC Product. All trial cables which are produced will be submitted to the characterization group for standard loose tube cable performance testing. Additionally, all physical measurements will conducted on each produced cable to ensure compliance with established quality standards. The table below illustrates all performance and physical quality standards for the LTFC Product:

Product	Physical/Performance Standards	Quality Assessment Activities	Assessment Intervals
6-36 fiber loose tube cable	0.75” +/- 0.01” diameter > 300 N/m2 Tensile Strength < 5% attenuation at 625nm wavelength	Lab and field testing	Per produced cable length
42-188 fiber loose tube cable	1.5” +/- 0.01” diameter > 450 N/m2 Tensile strength < 5% attenuation at 625nm wavelength	Lab and field testing	Per produced cable length
194-288 fiber loose tube cable	2.25” +/- 0.001” diameter > 600 N/m2 Tensile strength < 5% attenuation at 625nm wavelength	Lab and field testing	Per produced cable length

The project team will perform all physical measurements on their trial cables. The characterization group will perform attenuation testing and will provide the results back to the project team within 3 business days after the test sample is submitted. The quality group will ensure all physical and performance standards are met for each trial cable, perform audits, and assist the project team with creating or updating all documentation related to product quality.

The Project Manager will schedule regularly occurring project, management, and document reviews. In these reviews, an agenda item will include a review of products, any discrepancies and/or audit findings from the quality manager, and a discussion on product improvement initiatives.

It is imperative to the success of the project that all of the established physical and performance standards are met. By doing so, the LTFC Project Team will ensure that the product achieves the high level of customer satisfaction anticipated and that future operational cable production will be in line with budget and resource allocations.

Quality Control Measurements

This section should contain a sample or useable table/log to be used in taking quality measurements and comparing them against standards/requirements. These forms may be found in many different styles or formats. The most important aspect of this log is to provide documentation of the findings. If actual measurements do not meet the standards or requirements then some action must be taken. This may be done in regularly scheduled project status meetings or as necessary throughout the project lifecycle.

All LTFC Project products and processes must be measured and fall within the established standards and tolerances. The below logs will be used by the project and quality teams in conducting these measurements and will be maintained for use as supporting documentation for the project’s acceptance.

Quality Assurance Log

Trial #	Date	Process Measured	Required Value	Actual Measured	Acceptable? (Y/N)	Recommendation	Date Resolved

Quality Control Log

Cable #	Date	Item Measured	Required Value	Actual Measured	Acceptable? (Y/N)	Recommendation	Date Resolved

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