QNT 561 For AlgebraExpert Only

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Call-Center-Data

Agent Calls Answered Abandoned AvgTalkDuration Agent Training Received
1 6 3 3 0:04:01 1 Intermediate
5 23 18 5 0:01:11 2 Intermediate
12 4 1 3 0:00:00 3 No training
5 19 4 15 0:04:01 4 No training
3 37 33 4 0:05:07 5 Advanced
2 23 8 15 0:04:36 6 Intermediate
7 24 5 19 0:04:39 7 No training
4 9 4 5 0:03:45 8 Advanced
9 8 2 6 0:03:45 9 No training
11 9 8 1 0:05:43 10 Advanced
10 37 16 21 0:03:45 11 Intermediate
12 39 11 28 0:04:50 12 Advanced
4 16 13 3 0:04:01 13 Intermediate
11 39 32 7 0:01:11 14 Advanced
12 9 3 6 0:00:00 15 No training
10 22 15 7 0:04:01 16 No training
11 22 8 14 0:04:31 17 Advanced
8 3 3 0 0:05:07 18 Advanced
5 14 1 13 0:04:36 19 Intermediate
12 18 12 6 0:04:39 20 Intermediate
1 26 18 8 0:04:28 21 Intermediate
9 5 5 0 0:03:45 22 Intermediate
5 35 5 30 0:05:43 23 Intermediate
7 21 4 17 0:00:00 24 No training
11 12 12 0 0:04:50 25 No training
4 7 4 3 0:04:01 26 No training
10 15 3 12 0:04:01 27 No training
3 9 1 8 0:01:11 28 Advanced
4 4 2 2 0:00:00 29 Advanced
5 14 5 9 0:04:01 30 Advanced
10 31 19 12 0:04:36 21 Advanced
2 17 13 4 0:04:39 32 Advanced
4 29 14 15 0:03:45 33 Advanced
9 13 10 3 0:03:45 34 No training
12 8 2 6 0:05:43 35 No training
12 35 12 23 0:03:45 36 No training
1 29 4 25 0:04:50 37 No training
4 34 12 22 0:04:01 38 Intermediate
12 34 9 25 0:01:11 39 Intermediate
2 20 1 19 0:00:00 40 Intermediate
9 16 7 9 0:04:01
12 18 18 0 0:04:31
3 24 16 8 0:05:07
6 21 7 14 0:04:36
7 10 3 7 0:04:39
3 29 19 10 0:04:28
7 2 1 1 0:03:45
9 7 2 5 0:05:43
12 28 19 9 0:04:01
13 6 3 3 0:04:01
16 23 18 5 0:01:11
16 4 1 3 0:00:00
14 19 4 15 0:04:01
17 37 33 4 0:05:07
15 23 8 15 0:04:36
19 24 5 19 0:04:39
20 9 4 5 0:03:45
37 8 2 6 0:03:45
20 9 8 1 0:05:43
18 37 16 21 0:03:45
25 39 11 28 0:04:50
38 16 13 3 0:04:01
40 35 32 3 0:01:11
19 21 15 6 0:00:00
39 12 10 2 0:04:01
24 7 7 0 0:04:31
36 15 3 12 0:05:07
28 9 8 1 0:04:36
25 4 4 0 0:04:39
35 14 6 8 0:04:28
34 31 25 6 0:03:45
21 17 12 5 0:05:43
24 29 12 17 0:00:00
27 13 12 1 0:04:50
33 8 4 4 0:04:01
23 35 16 21 0:03:45
35 29 11 28 0:04:50
11 34 29 5 0:04:01
26 34 32 2 0:01:11
22 9 3 6 0:00:00
32 8 1 7 0:04:01
27 9 2 7 0:04:31
31 37 37 0 0:05:07
25 39 26 13 0:04:36
22 18 12 6 0:04:39
33 39 31 8 0:04:28
34 9 5 4 0:03:45
23 22 5 17 0:05:43
40 21 4 17 0:00:00
21 3 0 0 0:04:50
30 13 10 3 0:04:01
38 18 6 12 0:04:01
32 26 18 8 0:01:11
29 17 15 2 0:02:00
39 22 12 9 0:04:01
29 15 3 12 0:04:01
40 10 1 8 0:01:11
28 4 2 2 0:00:00
21 14 5 9 0:04:01

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