aaaaa
chintamona
final_deliverable2_group13.pdf
-.....=t
-
Assignment Cover Sheet ,Charles Darwir UNIVERSITY Aummla
Unit Name: I Unit Code: School of Law and Business
Computer Based Accounting Systems CMA304/PRBAOO6 Charles Darwin University Casuarina NT 0909 Lecturers Name:
Kevin J CLARK Phone: (08) 8946 6830 Assessment Title Semester:
I ;~a~:3Assignment (Systems AnalysisTerm Project) Two Due Date (dd/mm/yyyy): I Lodgement Date (dd/mm/yyyy): I Applied for Extension: (dd/mm/yyyy)
27/09/2010 27/09/2010 I:8J N/A D NO DYES-to Lodgement Locations: (refer to specific lodgement requirements as set out by the lecturer) DO NOT LODGE BY FAX nor EMAIL nor at LECTURER'S OFFICE • The assignment must be lodged online via the Learnline Assignment Lodgement link on the Learnline site for this unit.
Ensure your file is named using a file naming convention that allows the lecturer to identify to whom it belongs. Failure to use an acceptable file naming convention may result in your assignment lodgement being rejected.
• Refer to the endnotes of the assignment details for lodgement options if the Learnline Assignment Lodgement link for this unit is unavailable.
KEEP A COPY Ensure you have a copy of the assignment lodged. If you have submitted assessment work electronically please make sure you have a backup copy.
DECLARATION BY STUDENTS I certify that this assignment is my own work, based on my own personal study and research, and that I have acknowledged all material and sources in the preparation of this assignment, whether they be books, articles reports, lecture notes, any other kind of document or personal communication. I also certify that this assignment has not previously been submitted for assessment in any other course or at any other time in the same course and that I have not copied in part or whole or otherwise plagiarised the work of other students and/or persons. I have read the University's Academic and Scientific Misconduct Policy and understand its implications.* http://www.cdu.edu.au/governance/documents/3.3AcademicandScientificMisconduct OOO.pdf
Student Name Student Number SignatuJ#,
Farai Chitenhe 194610 ~ "--- MQ.nisha Patodia 248209 MC>tv.J.~o.. Po1rct.~~ Quazi Sharmeen Laila 227481 .II v /\~
Tanija Tasneem 239386 Clb7jl.'·~-Q 1....1/ ~ ,
Office use only Assessor use only Date Received: Please place grade here
D ...... .lM ....... IY ........ Date Sent to Lecturer:
D ...... .lM ....... IY ........ Comments:
CMA304/PRBA006 - ASSIGNMENT # 1 SUMMARY OF
INDIVIDUAL PEER EVALUATION ASSESSMENT SHEETS
NAME OF PERSON EVALUATED: YlANZSII& {JATO'})1-A TEAM NO: ~ DATE: :( 5/1/1 3
The purpose of this evaluation is to give A SUMMARY of the individual assessments of your fellow team members regarding their performance. The evaluation is to be based upon the effort put forth by each member and not upon subjective perceptions of his/her
-~ capabilities. Be consistent when evaluating each group member.os performance using the guidelines set forth below. Attach any additional comments considered necessary. Each student in the group (other than the person evaluated) is to write their name and the sign the declaration. The person being evaluated is to sign this evaluation form and indicate acceptance of the assessment or intention to submit and objection.
Criteria Never Rarely Some-times Usually Always
Proportion of Final Grade 0% 10% 40% 80% 100%
Has the member attended group meetings and/or contributed to the group on a regular basis?
30 % \/
Is the member prepared for group meetings? Does the member deliver his/her assigned work on a timely basis and in good/useful condition?
30 % ~
Does the member attempt to make contributions (Le. is he/she an active participant?
30 % ~
Does the member seek help within the group when he/she needs it?
5% ~
Does the member cooperate with the group effort compromising when necessary, listening to the ideas of others?
5% ~
TOTAL GRADE (%)
ACCEPTED / WISH TO OBJECT' Signature of PERSON EVALUATED: 'f""(!I.M'I.J:L (Jai;;d~ -:::::0- •
Comments: If considered necessary, attach comments and indicating accordingly below Comments have been attached ..... YES/NO
Declaration: We the certify that the we are satisfied that the evaluation above represents the aggregate/average contribution of the person evaluated on this evaluation sheet.
Student Number
I 14'1-616
L'2..-=t48 ,
i20q9gG
Names,
fAgM V CH-IT£t0tte ~ W\~'I S. Ml1J'Y)€m ~ 1a~14., Tev>neem
Student Sianatures:
~
I Cross out whichever does not apply
1
Contents 2.1 Discusses the firm’s organisation (products, services, etc.). ________________________________ 2
2.2 The key features of chosen AIS software _______________________________________________ 5
2.3 Describes the purpose and key features of each relevant part of the AIS as designed ____________ 8
Sales sub-system _________________________________________________________________ 8
Purchase sub-system ____________________________________________________________ 11
Inventory sub-system ____________________________________________________________ 14
Suggested systems for inventory sub-system – ________________________________________ 17
2.4 Describes how your client’s AIS provides data for managerial decisions. (½ to 1pp per sub-system) 18
Sales sub-system ________________________________________________________________ 18
Purchase sub-system ____________________________________________________________ 19
Inventory sub-system ____________________________________________________________ 20
2.5 Discuss how your system addresses the main issues specific to e-commerce systems ___________ 22
2.6 Document the system using narrative and flowcharts ____________________________________ 24
Context diagram of Inventory sub-system ____________________________________________ 24
Narrative of Entities and Activities for Inventory system _________________________________ 26
Context diagram of Purchase sub-system ____________________________________________ 27
System Flowchart of Purchase Sub-system ___________________________________________ 28
Narrative of Entities and Activities for Purchase system: _________________________________ 29
Context diagram of Sales sub-system ________________________________________________ 30
System Flowchart of Sales Sub-system _______________________________________________ 31
Sales flowchart narrative: _________________________________________________________ 32
Reference: _____________________________________________________________________ 34
Page 2 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
2.1 Discusses the firm’s organisation (products, services, etc.).
Organizational description Crazy Kev‘s curio is a gift shop that is located in Darwin city centre in Northern Territory it sells
a wide variety of goods and services like ornaments souvenirs and many more. In order to
boost Crazy Kev‘s market share in the NT Crazy Kev‘s curious is also focusing on having an
online store which will be linked to the walk in store. Their web presence will aid Crazy Kev‘s
competitive edge over other book stores in the Territory. Crazy Kev‘s curios is presently using
MYOB accounting plus ver17 which providing the opportunities to manage payroll, selling and
tracking stock , billing on time and other bookkeeping requirements. Since the curio is
expanding its influence over the NT and the web at large it would be advisable to increase the
number of employees. These employees are trusted with the various roles of managing
inventory, purchases and sales and note if there is any issue of concern. With the employment
of the new AIS the key tasks involved in day to day running of the business are to have
operational strategies that include taking online orders, facilitating goods shipment, capturing
and updating product information such as stock items, detailed product description including
images, price, and availability levels Industry trends and legislation in the territory.
The retail industry IN Darwin and Australia as a whole has come across various competitive
challenges in the past. Online retailing and the admission of new innovative global retailers are
just the most recent. The increased competition is good for trade, but is challenging for the
industry which, as a whole, does not measure up favourably compared to many foreign
countries. And the productivity gap appears to have widened over time.
Australia also appears to delay a number of comparable countries in its development of online
retailing. The Commission‘s best estimate is that online retailing represents 6 per cent of total
Australian retail sales — made up of 4 per cent domestic online ($8.4 billion) and 2 per cent
from overseas ($4.2 billion). In some other countries, online sales figures are higher and set to
grow further, as will also happen here. (ABS cat no. 7125.0)
Retailers operate under several regulatory regimes that restrict their competitiveness and ability
to innovate. key limitations which need to be address are:
Planning and zoning regulations which are compound, very prescriptive, and often
anticompetitive
Buying and selling times and policies which limit the industry‘s ability to adapt and compete with
online competitors and provide the expediency that consumers want.
Competition and industry trends E-commerce is at the epicenter of the territories booming tourism industry which has a positive
Page 3 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
impact on locally made goods and other retail products. Online retail trade is a current topic of
discussion within the northern territory and the Australian community as a whole. The spectacle
is on the size and growth of online retail trade as well as its performance in relation to
conventional store-based retail trade. A Retail Trade publication no. 8501.0 by the Australian
bureau of statistics explicates where online retail trade activity is currently included in ABS
macroeconomic statistics and describes developments to improve measurement and coverage
of online retail trade activity in both retail trade statistics and the wider macroeconomic
accounts. (Bristow, 2013)
Consumer market The proprietor of the curio is determined to have a web site in place which will take online
orders from several clienteles from all parts of Darwin and outer reaches. Moreover, this
ecommerce access will to market various products to busy work force, tourists and locals who
cannot do walk in purchases or those customers who like shopping in the comforts of their
homes. Hence, this enables easy accessibility to services and product information to its
customers which makes life easier for them as there will be aware of products on the market
which in turn increase customer confidence in the business. However, Crazy Kev‘s online curio
will have major competition from other retail stores with already established websites who offer
similar products not forgetting bigger ones such as shine gifts and Cameo gifts and home ware.
(Dull G, 2010)
Legislation policies Since Crazy Kev‘s curio is venturing into online shopping or Ecommerce they now have to fulfill
not only the NT consumer and trade legislation but they have to consider adopting these laws at
a national level. Return policies would be revised and such considerations would be employed
when finding the right AIS for the business. That would also mean adhering to such policies like
the 30 day return on goods, different warranty policies that can be offered to the consumer like
the consumer guarantee rights, an express warranty or a manufacturer‘s warranty against
defects and other extended warranties. (Australian Consumer Law (ACL), 2013)
Page 4 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Crazy Kev’s Organization chart
In this organizational chart, there are ten staff members inclusive of the owner who over
seas the running of his business. Kevin is the one with the final say and authority in the
business all workers report to him directly. The purchases are mainly handled by the
administration staff member who works full time they are responsible for ensuring a
competent quality execution of all regular purchasing duties and administrative works.
They will be liable for upholding a complete update of the purchasing records and prices
in the system. They organize reports and recapitulate data including sales report and
book value. Schedule store visits and conduct competitor survey. Bring together user
departments and suppliers in the purchasing range of work for assigned job. Managing
and scrutinizing of claims to business and vendors for defectives, shortage. Manage
suppliers to guarantee on-time delivery. Most of all they are responsible for the
preparation and process purchase orders and documents in accordance with company
policies and procedures, and all in all Kevin as he has the final say to all the purchases
decisions. There is an IT officer who is there to facilitate the smooth running of online
store affairs and conduct courses for the newly suggested software. Since the store is
going to expand at the same time keep the two warehouse spaces there will be need for a
relief assistant for both the purchase and inventory officers. The accounting clerk is there
to compile and documents obtain and record invoices and arrange payment, prepare and
send invoices to debtors, verify and process loan applications calculate and issue wages
and salaries, organize regular reports and summaries of accounting activities prepare
financial statements and debtors' listings check customers' credit ratings verify recorded
business transactions and report abnormalities to management, reconcile account.
Owner
Purchases/ admin
accounts
Clark
IT OFFICER
online sales
person
warehouse 1
warehouse 2
In store
sales
person
Warehouse
casual 1
Warehouse
casual 2
Page 5 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
2.2 The key features of chosen AIS software
When businesses first start out, their operations are normally relatively straightforward. The
business use MYOB and find that they quickly outgrow this software. Over time the business
grows and many changes occur, due to both internal and external forces. As the business
changes and grows, it is forced to look at how to sustain and capitalise on this growth, for the
ultimate benefit of their business. At this point that businesses can look at Tencia for a solution,
as it has all of the features and functionality that a small business requires, The N-tier approach
allows the application to be moved from a smaller to a larger operating system and for it to take
full advantage of the larger operating system in terms of overall performance. That is, the
applications ability to speed up user response times and capacity to deal with larger numbers of
users. The N-tier approach allows many people to use the application with a minimal impact on
resources due to the layered structure. Tencia is an accounting and business solution that is
able to grow alongside a business, whilst harnessing the power of the Internet, and is built with
the potential to link to other applications, in a much easier way than ever before (Arrow 2013)
Forecasting: Cash management is very important to enable a small business to forecast how
much cash or working capital they require in the month ahead. It is fundamental to maintain the
cashbook an up to date running balance of the cash position so it can help to inform the
organizations liquidity at any point of time and able to forecast future cash flow based on
accurate data. Tencia‘s Cashbook features include automatic notification when bank account
moves into credit, simple bank reconciliation, easy processing of cancelled cheques and
dishonoured receipts and available codes for income and expense which ensure the cash
position of a business (Arrow 2013).
Easy integration: Now a days the ability to exchange information between various
applications, divisions and internal business units is pivotal to the success of any business.
Tencia Connect is the mechanism that facilitate a third party integration and ensure database
security. It is using Microsoft .NET, on a SQL database. Tencia uses web services to overcome
compatibility issues of different operating systems, platforms and programming languages
allowing systems to be linked up more easily than ever before. Tencia accounting software
programs seamlessly integrate, with common Microsoft Office applications, such as Excel and
Word via the user interface. Any application that conforms to web services can be linked to
Page 6 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Tencia making it a highly flexible solution, so your business can meet the future demands of
networking, collaborating and exchanging information.(Arrow 2013)
Entry screen customisation: Tencia easily customise entry screens by setting defaults
and
security permissions to align more closely with employees job functions. User defaults can be
applied to specific fields within Tencia. Various security levels can be allocated to a particular
field and defaults can be applied to allow users to perform functions such as bypassing fields or
back filling information (Arrow 2013)
Familiar to use: Tencia has a familiar Microsoft look and feel. It looks like an extension
of Microsoft office suite of applications making it easier for people to learn. within the
Tencia workspace a user is able to quickly and seamlessly access other programs such
as Microsoft Excel, Word and Powerpoint, using Tencia‘s personalised navigation panel
and favourites links (Arrow 2013)
Security: N-tier applications can provide a greater degree of security to add layers of security
to the areas of the application that best suit your organisation needs.Tencia incorporates code
level permissions, which is a facility to assign a permission level on predefined system codes
such as debtor, creditor or stock codes. This limits the type of data that can be accessed by
users and ensures sensitive details are not easily accessible. Security level can be applied to
individual menu programs. A security level 1-9 with 9 representing the highest level can be
applied which will determine which programs are displayed in the user menu. In addition,
different layers of the application can be physically located on different machines, adding an
extra security feature to the application. (Arrow 2013)
Accurate real time information – Tencia offers real time reporting from anywhere around
the globe at any time, so you have fast, accurate, dependable data at your fingertips (Arrow
2013)
Report design: The Tencia Report designer feature allows for the creation, modification and
output of standard stationary such as invoices, statements and reports using company logos
and colours. The report designer is capable of printing to various printers, exporting data to
various formats including PDF, RTF, XLS and HTML, which can then be emailed. The features
Page 7 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
include group sections to report to group information into meaningful sections for instance to
create subtotal columns (Arrow 2013).
Better decision making capabilities – Giving you a snapshot of your organisation at any
point in time. Detailed reports provide better insights for strategic planning and effective
decision making (Arrow 2013).
Create flexible and reusable applications: Tencia use an N-tier ( multi-layered)
architecture that separate the application into layer to modify or extend the application without
breaking or having to recompile code. For example, if an application is divided into logical
isolated layers that can be de-coupled from the rest of the application, a change to the
underlying database layer would not affect the user interface layer (Arrow 2013).
Increased field size: Tencia‘s increased field size enable to enter more characters into
various fields. Foe example, sales code will be 4 character, debtor and creditor code will be
between 12 and 15 character, Stock item and transaction reference number 30 characters,
and description fields will take upto 50 characters. (Arrow 2013)
Data Lookup: Searching, inquiry and the subsequent presentation of this data, can be
customised according to the business tasks and processes an employee is required to perform.
The data lookup functionality in Tencia is responsive to each individual user‘s requirements,
and is achieved via a comprehensive and dynamic filtering capability. Every search function has
a comprehensive set of filters incorporating selection criteria, with various options available to
instantly locate a desired record. (Arrow 2013)
There are more features included in Tencia software. effectively manage orders that are placed
with suppliers including multiple purchase order against one supplier‘s invoice, serial tracking
feature provides the mechanism to easily and immediately identify, monitor and track the
movement of stock items by a unique characteristic such as a Serial, batch or roll number, to
set up an individual‘s pay in any form required include automatic calculation for accrual of
entitlements; i.e. sick leave, annual leave, long service leave and rostered days off.Also Tencia
allows entering the purchase order, creditors invoice sales order, debtors invoice, general
ledger payments and journals and credit notes in a foreign currency. It centralised cash related
transaction, for currency in addition to the local currency. It is vert cost effective and there is no
need to handle double entry.Tencia Provides for parent job, sub job, cost centre, activities. This
format allows for total job and time cost analysis (Arrow 2013).
Page 8 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Technical support: Tencia has a professional business partner network that sells and supports
its product suite, ensuring qualified consultants are available to offer expert advice, installation
and ongoing support services to businesses when they need it. All business partners are
personally accredited by the Arrow Research Corporation, ensuring expert product knowledge
and training. Customer enquiries can be directed to the particular progress partner, where the
business accounting software solution or package was purchased. Contact :For the nearest
distributor call 1800 248 264. (Arrow 2013)
Tencia system requirements:
Microsoft Windows server 2003 enterprise edition, Windows Server 2008 or Windows Small Business Server 2008
Windows XP (with SP 1) or Windows Vista (with SP 2) 256 colour SVGA monitor (or equivalent), optimized for 1024 X 768
2 GB RAM suggested (Arrow 2013)
2.3 Describes the purpose and key features of each relevant part of the
AIS as designed
Sales sub-system
Objectives of Sales sub-system:
As a part of the management system company’s sale sub system is directly linked with the sales
objectives. Sales can be considered the most personal branch of the marketing function as the sales
person communicate directly either face to face , over the phone or online sales chat. (2013 Hearst
Communications, Inc.) To accomplish the organizational goal the following sales objective is considering
most valuable tool.
Sales Growth: The most basic of sales force objectives is to raise the total number of sales in
each period. Sales forces record the number of customers served daily and sales managers
view detailed reports displaying trends in daily sales volume.
Sales Force Turnover: the possible objective of sales forces is to continually reduce their level
of employee turnover, which can increase sales productivity and reduce training costs.
Repeat Customers: Repeat customers can be a company's most profitable customers. Sales
team always pay attention to increase the number of sales made to existing customers
Page 9 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
compared to first-time buyers. An existing customer will be more valuable for the organization
then to attract a new one.
Faster sale: By setting up-selling strategies sale department can enable to achieve the target
sell within a time frame. Like suggesting one more item to compliment what a customer has
already ordered. it can also reduce inventory holding costs, reduce inventory cycle time and
boost profitability. (2013 Hearst Communications, Inc)
Customer satisfaction: As sales department is the first place where customer place their
order and the sales representative is responsible to make them happy conveying all information
as they need.
Building relationship: Another aspect of sales department is to build a strong relationship to
have a loyal customer. A loyal customer is company‘s asset.
AIS contribution to organizational goal
The chosen software (Tencia)‘s sales subsystem exclusively incorporate to obtain the sales
objective.
Tencia easily convert the quotes into orders with popup screen and perform inquiry using
drag and drop features which help to complete the sales order transaction more efficiently,
saving time and reduce the possibility of errors.
By producing sales report monthly or weekly basis it assist to recognize its potential
customer, their buying attitude and better understanding of them.
The system allows re-ordering the product as the inventory goes down which can help to
decide quickly what needs to be purchased.
Ability to view historical purchase details that is previous selling price for this debtor and
stock code combination, at the time of quote or sales order entry that will help to reduce
error.
Tencia‘s special pricing features like discount percentage provide the ability to set up and
maintain special price for customer. A date range can be entered and linked to customer
type, group or area code.
Tencia can integrate with the external customer relationship management software which will
be a big advantage for the sales system as it can organize and track customer information in
various formats as the organization needed.
Page 10 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
The Advanced Sales Reporting includes a collection of reports that report and present sales
statistics in various formats. These reports have been designed to assist in the analysis and
interpretation of sales data within Tencia.
The system allows direct release of orders and the creation of the invoice, together with the
updating of the debtors and stock modules.
Tencia allow users to print invoices, packing slips, and credit notes and integrate with stock,
debtors, purchase order that save a lot of time. (Arrow, 2013)
Recommended software for additional benefits:
Recommended software for additional benefits: Sage CRM is especially designed for small
to medium business which provide a complete view of customer interaction throughout the
organization.
Sage CRM v7.1 (cloud)
Fast to deploy - get up and running immediately
Reduce IT administration tasks - no need for server management, database
administration or nightly backups
Flexibility – scale users up and down with your business requirements
Gain a full 360˚ view of your customers and prospects - simplify
forecasting and strengthen pipeline management
Make the most of every sales opportunity with an end-to-end view of every opportunity
Sales process automation, structured to suit your sales process
Interactive Dashboards for information at your fingertips
Create, track and manage dynamic marketing campaigns that really deliver
Meet customer service level agreements - pinpoint underlying issues and take corrective
action accordingly
Point and click reporting for instant forecasting
Maximize customer communication through integrated social media channels and e-mail
marketing.
(2012 Sage Group plc)
Technical specification:
Web browser: Microsoft Internet Explorer (7.0 and 8.0).
Hardware: the application uses a Web browser, the client hardware specification is determined by the minimum Web browser requirements for the client operating system.
Page 11 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Database server: TCP/IP must be enabled for SQL Server installations. Web server: Web Server (IIS). web servers should have at least 4 gigabytes of memory
Processors. The machine should have 2 quad core processors, e.g.Intel Xeon E5330 or AMD Opteron 2378.
(2011 Sage Technologies Limited) Fraud Protection Software - Volusion’s credit card processing program
This software is designed for ecommerce sites is an all-in-one merchant account and gateway
solution that allows to accept credit card payments directly on the store. All major credit card
companies are covered and there are no setup fees, but the minimum monthly charge is there,
which varies from $15 per month to $ 65 per month.
Its key features includes:
Direct Deposits into business account each day for easier bookkeeping,
Display the Verified Volusion Merchant seal directly on your site to boost shopper confidence
and sales
All Internet accounts include real-time payment gateway and virtual terminal
24x7 Customer Support at free of cost (Volusion, 2013)
Purchase sub-system
Purchase management is the major area in a business where the company find how and from
where the product should purchase . The main objective from purchase system make purchase
order according to the business demand followed by inventory report , there are various
objectives for purchase management are given bellow:(Marshal B Romney 2000)-
Purchasing products in modest prices: This purchase system compare prices from
various vendors and then make the purchase requisition for the purchase order. By comparing
price quotation , the purchase order is made by purchase department ,as this system allows to
be keep up-to-date the data is very easy to select products to support the business.
Minimize the cost : As the business's main aim to make profit out of investment so the
system give the opportunity to analyse the cost and helps to minimize the costs for purchase.
Purchasing good in superior quality : As the system always update the information about
the buyers and seller , so it very easy to compare the price and the quality as well , so it helps
the management for make purchase order in a superior quality for the business.
Page 12 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Purchasing from recognized vendors: As we know purchase from un authorized
vendors may causes many unwanted problem such as lower quality, high price etc. but this
system allow to analyse vendor and select the well-known vendor.
Checking the vendors invoice: It is very important to check vendor's invoice with the
system purchase order to avoid the extra unwanted purchase for the company this system allow
to do that function. (Marshal B Romney 2000)
AIS’s contribution to the organisation’s objective –
In purchase system Tencia software provides the opportunity to view stock level , creating
orders and easily change or delete orders .View purchase history for creditors and stock code
combinations, to better negotiate purchase prices with creditor, which help to purchase
product in modest price.
It provides to view the costs that were charged in the past by a particular supplier for an
individual item while placing an order, can make change and add to the system this feature
helps to fulfil to minimize the cost.
As CRAZY KEV'S gift store has some unique products and maintain a standard the system
also helps to maintain that quality by creating create a purchase requisitions, editing, deleting
and adding , this is very flexible to make purchase in superior quality.
This purchase system allows to get quotations from various vendors analyse them , store
them compare them then come to a decision for selecting vendor which fulfil the objective of
select an recognized suppliers.
It helps to check purchase orders received into stock before the supplier invoice is received so
that the purchase system also can check variances between actual and estimated costs will
be highlighted when supplier invoices are entered, this feature matches with the checking
vendor's invoices.
Another key feature of purchase system is that it can automatically generate purchase orders
for sales orders, stock, production orders and jobs, which helps other department system to
make any decisions.
Purchase system also facilitated by viewing order entry pop up screen which includes order
history pop up screens to make easy to order creation and access to purchase history
information. (Arrow 2013)
Purchase order reports include:
Orders.
Cash commitments.
Page 13 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Costs by order.
Costs by stock.
Quantities by supplier.
Values by order.
Values by stock.
Values by supplier. (Arrow, 2013)
Suggested systems for Purchase sub-system:-
EDI software: EDI software is the supportive software for the purchase system which helps to
transfer from one data base to another database so without that there is not possible for the
system communicate to the vendors or any other online system .For that suggested software will
be:
―ACom Solutions" software the feature for the software are given bellow:
EDI / XML Software Solutions
EZConnect Data Translator and Workflow Manager:
A complete EDI- XML, EDIFACT-Flat File-Database Translation Solution
Any-to-Any Mapping
Handle your current requirements and be prepared for the future (ACOM SOLUTION 2013)
Benefit of this software :
Integration engine that has all the components one needs to implement an ecommerce
program in your company.
Integrates directly with your ERP Software, Warehouse Management System, CRM
Software, or any other back-end software or database.
Translates data into nearly any format such as EDI X12, various XML repositories, or
EDIFACT.
Communication options include Internet EDI (AS2), Web Forms, FTP/s, HTTP/s for linking
direct to trading partners or though ACOM's VAN, a third party VAN.
EZConnect System is EDI is a specific implementation of EZConnect for companies using
IBM‘s System is platform.(ACOM SOLUTION 2013)
System requirement: Hardware:
CPU: Pentium IV 3 GHz or greater
Memory: 4 GB or greater
Avail Disk: 4 GB or more
Page 14 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Cores: Multi tasking enabled (EZConnect performance will improve significantly)
Requirement for Software:
Supported Operating Systems: Microsoft Windows XP SP 2, Windows 7, Windows Server
2003, and Windows Server 2008
Other Software: Microsoft SQL Server 2008 or Microsoft SQL Server 2005 or Microsoft SQL
Server 2000with minimum Service Pack 3Microsoft Windows Installer 3.1Microsoft .NET
Framework 4.0Crystal Reports. (ACOM SOLUTION 2013)
Inventory sub-system
Objectives of the sub-system –
Inventory management is another major area of concern for businesses especially for those that
are operating in online real time (ORTL). Organization must evaluation needed levels of
inventory to meet customers‘ demands, often at moment‘s notice. (Book, p- 572) Getting
product to customers on time and as inexpensively as possible, are the main goals of an
inventory management system.
Other identifiable objectives can be –
Avoid Stock-Outs - Making certain that customers have access to products when they need or
want those is a crucial service issue in inventory system. The system should include a well-
defined replenishment system and swift shipments from the distribution
Avoid Excess Inventory - Optimized inventory system essentially balances an acceptable line
between too much and too little. In fact, a main reason companies have advanced software
solutions is to avoid having excess inventory while trying to meet demand. Excess inventory
costs space, employee time, utility costs and limits floor space for selling.
Move Goods Efficiently - The ability to rapidly receive and store products as they come in and
packing and ship when they go out. Plus, competent distribution is a customer satisfaction issue
and it is one of the goals of the organisation.
Maximize Profit Margins - Gross profit margin is the difference between revenue and the costs
of goods sold. Devoting as little as possible in inventory control while meeting the other
objectives, is critical in earning profit and growing the business. (Hearst Communications, Inc,
2013)
Page 15 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Create or edit bar coding – As new organisation goal includes unique product coding and
inventory system should be able to support and identify the difference in between different
products.
Hold product details – Organisation deals with lot of different kind of products and some are
unique as well. It is important to keep lot of dissimilar kind of information and system should be
able to retain those information or links of those.(ACOM SOLUTION 2013)
AIS’s contribution to the organisation’s objective –
The Inventory subsystem in ‗Tencia‘ software provides the client with up to the date accurate
reports of stock levels and stock on order and low levels.
It handles multiple stock locations, with different costs and selling prices at every location if
required. As Crezy Kev‘s will have two warehouses, this feature will help to identify location of
each goods.
It permits for three types of costs to be used, latest, average and standard for cost of goods
sold calculation. It creates mark-up pricing, based on cost of purchase as well.
It can updates price fast by using the bulk price update facility or individually. It helps to gain
price competitiveness and change according to customers‘ demand. It‘s feature of entering
new suppliers at any time improves efficiency of the sub-system.
It provides information like costs on stock inquiry, stock location and bin number and flag stock
as obsolete, which helps to identify and manage damage goods and make inventory more
effective.
In terms of coding system it supports up to 30 characters Alpha numeric stock code and up to
6 selling prices, which are one of the essential feature requires for gift shop like ‗Crezy kev‘ as
it has lot of unique products.
In case of tracking or finding stock, AIS software can track stock in transit and locate stock
items using multiple methods including: stock code, supplier stock code, multiple bar stock
codes. It performs stock inquires using flexible sorting and filtering features.
Other features also includes setting unlimited discounted prices using the Price Discount
matrix, Supports negative stock balances, calculating Post future period transactions, stock
conversion provides the ability to purchase and sell in different units, Up to 10 user definable
fields on the Stock master file.
Control the quality of your stock - Efficient stock control should incorporate stock tracking and
batch tracking. This means able to trace a particular item backwards or forwards from source
to finished product, and identifying the other items in the batch.
Page 16 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Stock reports include:
Stock Ledger Report.
Stock valuation and movements reports.
Stock on order report
Transaction listings
Stocktake sheets
Sales report x value & quantity
Reorder report.
Stocktake report (Arrow, 2013)
Warehouse Management
Tencia is a fully integrated warehouse management system built on wireless technology and
hand-held barcode scanners. It uncovers the complete Arrow SQL and Tencia Inventory related
functions as a Wi-Fi mobile application on the warehouse floor.
It spreads the depth of Arrow SQL and Tencia by adding multiple unlimited bin locations per
stock location as well as permitting warehouse staff to keep product throughout multiple bins in
differing pack sizes. The system will direct staff to the correct bin location based on age, picking
efficiency and required quantities.
A PC supported application provides warehouse managers complete visibility across the
warehouse from a single screen. For example, picking can be assigned to specific people and
in definite priorities. (Mark Stretch May 29, 2013)
Microsoft SQL database – The added benefits
Tencia supports Arrow SQL or Microsoft SQL as database system. Microsoft SQL server is an
industry leading, highly robust and secure platform. This means-
Minimal downtime – The Microsoft SQL platform is very reliable, so performance is optimised
and your financial data is available when you need it.
Increased Speed - ArrowSQL offers extended reporting and data manipulation tools and
reporting so that data analysis is faster.
Page 17 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Better decision making – Microsoft SQL Server‘s built in business intelligence tools allow
organisations to gain important insights using crystal reports and Microsoft analysis
server. Better business knowledge means better and more informed decision making.
(Mark Stretch, January 13, 2012)
Suggested systems for inventory sub-system –
‗Universal Barcode Maker’ software – It is software for creating barcodes for
products and using it as simple as printing papers from printer. It is compatible with Excel files
for multiple items. Though it shows a number of fields, drop-down menus and radio buttons, the
items are smartly arranged in categories as per the steps to follow in generating barcodes. It
features include printing batch various barcodes on one paper, or distribute to many formats
graphic files, or copied to the windows clipboard and they be able to paste to any shipping label
or invoice or import into desktop publishing software, word processing software or the reports
program of the ERP, MIS system, or insert barcodes to MS Word, Excel file. (CBS Interactive
Inc., 2013)
Present Version is : 6.6.25 File size: 4.52MB Operating system required: Windows NT/98/Me/2000/XP/2003/Vista/Server 2008/7 Price: Free to try (15-day trial); $59.95 to buy
(CBS Interactive Inc., 2013)
Software for back up and security
Nova BACKUP Business Essentials 14.5 - It has easy-to-use backup process for Microsoft
SQL 2012 and new Microsoft Exchange Server 2013. It supports all types of files including
SQL/Exchange data and restore and create mirror image disaster recovery. This provides
storage space in local and online up to 2GB Free storage of significant data with full scalability.
Its Price is $399.95
Page 18 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Its other features include:
Mapped drive recognition
Virus Scanning
Data Encryption
Open File Backup Support
Tape Backup Support
Blu-Ray and Removable Media Support
Requirements : Pentium 4 or better
1 GB of RAM minimum
3 GB free hard drive available space on OS drive. Full installation is approximately
300MB
Internet Explorer 7.0 or higher, TCP/IP network
For Image DR: Bootable CD/DVD recorder and CD/DVD media (NovaStor, 2013)
2.4 Describes how your client’s AIS provides data for managerial
decisions. (½ to 1pp per sub-system)
Sales sub-system Business system is a combination of subsystem which all functions looking forward ensuring
efficiency of the large system. For our retail shop the sales subsystem is directly involved with
customer and todays business is increasingly focused on the term ―Customer bonding‖. The
basic is to make customer happy and most important factor is the type and amount of data
collected by sales process to get a better understanding of customer. There is a direct
relationship between sales related events captured during the procedures and managerial
decision making process. (Dull 2012)
Page 19 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Departments Decisions Supporting Reports Marketing department where is sales volume concentrated Sales report by
region
Sales Classification of customer like specific
major customers both present and
potential.
Customer relation
management report
Marketing department campaign strategy through the
promotions and type of advertising that
have a greatest influence on customers
Sales transaction
report
Inventory Indication of how much inventory to
maintain and how fast inventory needs
to be replenished.
Sales report
Management New product development CRM report based on
customers buying
habit
Sales Pricing decision for the less profitable
product
Sales reports
(Dull 2012)
Purchase sub-system Tencia software is very helpful for the managerial decision making , as this purchase system is
always linked to the other system of the company's sub-system for example this purchase
system supports inventory and sales and helps administrational decision making .
The decision making processes are given bellow:-
Page 20 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
(Dull,Gelinas, Wheeler, 2012, pp-448)
Inventory sub-system
The inventory system can show that what is the current available inventory level, what inventory
needs to be replenished and inventory that has been returned due to defect. Inventory
subsystem is directly linked with other sub-system like purchase and sales subsystem. As
inventory system generates lot of different kind of reports, those can help different managerial
levels to support several types of decisions.
Department Decision Supporting report
Inventory Checking the stock level ,
update the inventory report
and finally prepare the
purchase order report
Order status report.
Purchase How many stocks is supplied
by supplier ,where to send
the stocks
Quantity by supplier
Sales What are total costs for the
stocks? How to determine
the value for sales price,
determine the product‘s
sales value
Values by supplier
Owner At which level the order
should be process, what
would be the re-order point
Purchase order
Inventory How many stocks are in the
inventory , how many need
to be send for sale ,and how
many should be for the
safety level
Quantity by stock
Page 21 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Tencia‘s stock sub-system facilitates decisions for departments like:
Departments Decisions Supporting Reports Purchase How much inventory to re-order,
When to reorder, safety stock level
Reorder report.
Warehouse How and where inventory should be
stored, when and how frequently need
to do stock take
Stocktake sheets
Accounts and Owner How‘s the internal control system, what
is the variance between recorded and
physical stock, rate of damage
Stocktake report
Inventory When stock is received, stored &
shipped
Transaction listings
Sales Determine % of sales in terms of
holding inventory, inventory turnover
ratio.
Sales report x value &
quantity
Owner How to deal with the oldest stocks &
Which stocks are quickly sold ones
Stock valuation and
movements reports
(Dull,Gelinas, Wheeler, 2012, pp-573)
Page 22 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
2.5 Discuss how your system addresses the main issues specific to e-commerce
systems
Tencia is a multi-layered application that has been created in Visual Basic .NET utilising
Microsoft‘s .NET framework. At present times there has been an industry shift from developing
applications in a classic client/server model to the development of layered or N-tier applications
using the robust and feature rich platform of Microsoft .NET.
.NET Framework v.4.5 has advantages like it minimises download size and faster deployment
and eliminates the necessity for a separate deployment package. The single redistributable
streamlines the installation process and simplifies app's deployment options.
The key benefits include: The ability to create flexible and reusable applications: Due to separate layers into the application, it becomes easier to alter or extend the application
without interrupting or having to recompile code. It creates easy to change functionality and
business guidelines with the least amount of impact on the whole application. Such as, if an
application is divided into logical isolated layers that can be de-coupled from the rest of the
application, a modification to the underlying database layer would not affect the user interface
layer. It means in effect is that changes or enhancements to the software application should be
easier to implement creating the potential for fast application development and greater speed to
market for improvements.
Scalability and extensibility features of an N-tier approach: The N-tier approach accepts the application to be moved from a smaller to a larger operating
system and for it to take full benefit of the greater operating system in terms of overall
performance. The N-tier approach allows many people to use the application at the same time
and with a nominal impact on resources due to the layered structure.
The N-tier structure of Tencia enables the system to extend through the adding of new functions
and that may impact a single layer of the application.
Additional Security features: N-tier applications can provide a better degree of security as it has been built with extra
authentication, logging and monitoring systems. Tencia‘s authentication processes are
Page 23 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
customisable which provides flexibility to add or edit layers of security to the areas of the
application that best fit the organisation needs.
Security tokens (a type of data encryption) are existed in Tencia which further improve the
authentication processes and can increase security levels at various layers within the
application.
In addition, different layers of the application can be physically located on different machines,
adding an extra security feature to the application. (Arrow Research Corporation Tencia
Business Benefits, April 2007)
Payment and Privacy Issues: Crazy Kev‘s has to provide safety measures to build customer confidence in terms of payment
process and customers‘ information. Organisation should incorporate fraud protection software
into their system; which can automatically cancel transactions that violate authenticity match.
Regular Updates: Tencia provides a custom solution for all business accounting software requirements offers
regular updates and free enhancement software, with annual subscription.
Tencia is supported by a professional business partner network, ensuring qualified experts are
available to provide advice and support when required.
Page 24 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
2.6 Document the system using narrative and flowcharts
Context diagram of Inventory sub-system
Vendor
1.0 Receive
stock
2.0 Receive
Sales OrderCheck, Approve, compare
Compare & check
Shipping
Approved shipping document, dispatch
Warehouse
Inventory Master file
Update
3.0 Dispatch stocks Transfer
Sales Department
senddelivery
Page 25 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Vendor
ENTITY COMPUTER WAREHOUSE
Receiving Stock
PO =
Received
Receiving Check & approve
Error routine not shown
Receiving document Inventory Database
Product Record exist ?
Update Create bar
code & entre new
product
Yes
No
Sales 1
Available Stock
Sold Inventory
Link of Product details
Re-Order Stock Level
Safety stock Level
Information to customer
Information To Purchase department
Purchase 1
Sales 2 Sales order
Pick goods, record
quantity, compare Initial & Picking ticket
Completed picking ticket (with bar code) Shipping
YES
Admin staff
No
Stock take by
storeman & Admin
staff
Report
Purchase 2
Update
System flowchart of Inventory sub-system
P -1
P- 2
P - 3
P - 4
P - 5
P - 6
P - 7
P - 2
P - 4
P - 1
P - 8
P - 8
Page 26 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Narrative of Entities and Activities for Inventory system
Paragraph Description
1. Crazy Kev‘s gift store uses the following procedures receiving the stock
form the vendor. Vendor delivered the stock to the warehouse. The
storeman will receive the goods and check the quantity of delivered
goods matches with existing Purchase Order (PO). If there is any
variance then storeman investigates the reasons behind the difference.
After balancing with PO, storeman does manual quality checks, print
stock notice, display receiving report and approval of the receiving copy.
2. Storeman looks in the ‗Inventory database‘ that received products have
existing unique identification code, descriptions and product details
including necessary pictures within the database or not. If it is existing
product then storeman will update the inventory master file with proper
received number of quantities. If not, then storeman has the authority to
create unique bar codes for new product line & entering its proper
details in the inventory master file.
3. Inventory database provides lot of valuable information to other
departments as well. For example, sold inventory details, product
descriptions or links of products pictures and available stock information
provide to the customers during sales process. Re-order level, safety
stock level and current inventory level data are helpful for purchase
department for preparing purchase order.
4. Quarterly Crazy Kev‘s gift store does the physical stocktake. As the new
system maintain a perpetual inventory method, Administrative staff &
warehouse staff get the available stock data from the database and do
the physical stock take and prepare a manual report. Then update the
report in the database and do the variance analysis as well.
5. Sales department provides copy of sales order to warehouse and
storeman pack the goods and complete the picking ticket with the bar
code. Finally warehouse sends the picking ticket to shipping
department.
Page 27 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Context diagram of Purchase sub-system
Determine
Requiremen
t
Order goods
and services
Receive
goods and
Services
Various
departments
Vendor
Warehouse
General ledger
Process
Inventory
Management
Purchase master
data file
PO receiving notificatio
Requirement
GL inventory receiving update
Receiving Report
Inventory Notification
Inventory Purchase
Requisite
PO Accounts
Payable Notification
Purchase requisite
Supplies and Service
Department notification
Purchase order
Vendor
Packing slip
Stock Notice
Page 28 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
System Flowchart of Purchase Sub-system
Entity Computer Purchase
Department
Start Check for current stock
Inventory 2
Display reorder level,
availableStock, safety level
Compare inventory
with purchase
Decision for
purchase Error routine not
shown
Purchase requisition
Yes
NO Purchase Database
Review Requisiton & forecast
Enter Approval
Record Approval
Vendor
Vendor Database
Analyze & compare vendor
Admin New Vendor Info
Contact vendor
Get Quatation
Select & enter Vendor, Price, terms
Create & record Purchase Order
Review PO
Enter approval
PO approval screen
Inventory 1
Update
Page 29 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Narrative of Entities and Activities for Purchase system:
Paragraph Narratives
1
Purchase system is very helpful for a business. As crazy
kev's is small business specially with the unique products.
purchase system works followed by checking the current
stocks from the from the inventory re-order point. Then the
system can view the safety level, available stock , after that
the system send that to that manager manually compare
with order point, after comparing the manager come to a
decision for the purchase, and there is a manual process
Purchase requisition, after making purchase requisition there
comes for enter approval manually the it's a manual process
approved requisition and finally it goes to purchase master
data file.
2
After making purchase requisition there is a manual input for
analysing vendor and for the manager get some new vendor
from the link of administration and vendors send quotations
the next manual processing is to contact vendor for further
process through phone or e-mail if necessary ,it is a manual
input. and then selects vendors and enter vendors terms and
conditions, create a purchase order and send to manually
the purchase master data file
3 After create the purchase order there is a manual process is
purchase order review and manual input enter approval and
then that shows to on the screen and send to the vendor and
another link of this approval update the file goes to purchase
master data file and to the inventory as well to update
inventory with purchase order.
Page 30 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Context diagram of Sales sub-system
1.0 Receive
customer order
2.0 Check and approve Credit
3.0 Complete customer
order
customer Customer order
acknowedgement
Customer master file
Accounts Receivable
Accept order
Inventory
Sales Master File
Credit
Page 31 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
System Flowchart of Sales Sub-system
Online Customer Order
Enter customer Identification
Customer master File
Inventory - 1
Costomer enquary
Approve customer order
Inventory 2
Price, availability sold stock
Sales database
Sugested product
Prepere sales order
Customer ID check
Display standing data
valid
Ask for informatiom
invalid
Acknowledgeme nt letter
Enter customer order &Information
Accounts department
YES
Credit check
Approve credit check
Record New customer
Walk in customer
Entity Computer Sales Department Other Department
Respone To quary
Enter Sales order Sales invoice
Page 32 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Sales flowchart narrative:
Paragraph Description
1 The Crazy Clerk Company uses the following procedures to take
sales order .Walk in customer inquiry about the product and sales
department response them. After getting the order from customer
sales representative enter the sales order which is send directly to
the dales database and customers received invoice
2 The online inquiry about the product and customers are directly
informed the product information like price, size, stock availability
from the inventory database and if the desired product is not
available sales database shows the alternative products.
3 At this stage customer decided to order for particular product and
enter the customer identification number. If there is an existing
customer the customer master file will display the standing
information they have and for the new customer they will be asked
for their details.
4 The next stage is to check the credit and get the approval from
accounts department. Order may be compared to a credit limit store
on the customer record. Without this central database a customer
could incur multiple receivable balance that in total exceed an
amount the selling department consider desirable ( Dull, 2010).
5 Upon a successful credit approval the sales order prepared and
send it to the sales database to indicate that a complete sales order
has been created.At final stage we prepare a document named
‗approved customer order‘ and send one copy to the customer and
another to the inventory
Page 33 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Tagged process
Tagged document
Decision
Manual input
Terminator
Off-page referenence
Database
Display
Entity
File symbol
External entity
Manual
Process
Page 34 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
Reference:
1) ACOM SOLUTION [Online]. Available:www.acom.com/ecommerce/index.html
[Accessed 26/09/2013.
2) Arrow Business software creators 2013, Arrow accounting software for small 7to
medium business, viewed 4th September 2013, <www.arrow.net.au>.
3) Arrow Business software creators 2013, Tencia sales order, viewed 12th September
2013, <http://www.arrow.net.au/pdf/Sales%20Orders.pdf
4) Arrow Business software creators 2013, Knowledge Centre – Tencia Technical
Information, viewed 8th September 2013,
<http://www.arrow.net.au/knowledge_technicalinfo.aspx.>.
5) BRISTOW, A. 2013. 8501.0 - Retail business suvey [Online]. Available:
http://www.abs.gov.au/AUSSTATS/[email protected]/Lookup/8501.0Main+Features1Jul%2020
13?Open Document [Accessed 4/9/12.
6) Dull ,G 2010, Accounting Information System,8th edition, South-Western College
7) Dull, Gelinas, Wheeler,( 2012), ‗Accounting Information Systems‘, Integrated
production processes, South-Western college learning pp-573
8) Hearst Communications, Inc.2013, Examples of Sales Force Objectives & Strategies,
viewed 19th September 2013, <http://smallbusiness.chron.com/examples-sales-
forceobjectives- strategies-11011.html>
9) Hearst Communications, Inc, (2013), ‗Goals & Objectives of an Inventory-Control
System‘, http://smallbusiness.chron.com/goals-objectives-inventorycontrol-system-
60038.html
10) Mark Stretch (January 13, 2012), Citywest Arrow & Tencia Specialists, ‗Smart,
Adaptable Integrated System‘, http://www.citywest.com.au/article.cfm?id=18
11) Mark Stretch (May 29, 2013), Citywest Arrow & Tencia Specialists, ‗Warehouse
Management‘, http://www.citywest.com.au/articles.cfm?category=All
12) MARSHAL B ROMNEY , P. J. S. 2000. Accounting Information Systems.
Page 35 of 35
CMA304/PRBA006_GROUP 13_ASSIGNMENT_1_DELIVERABLE_2 |
13) NovaStor, (2013), ‗NovaStor Backup and Restore‘, Business Essentials 14.5,
http://www.novastor.com/en/software/sql-exchange-virtual-server-backup
14) Sage Group plc 2012, Sage CRM v7.1 Cloud, viewed 20th September 2013
<http://www.sageasiapac.com/sagecrmcloud/SageCRMv7.1cloud_brochure.pdf> 15) Sage Technologies Limited 2011, Sage CRM Community, viewed 20th September 2013, https://community.sagecrm.com/user_community/m/sage_crm_v71/11073.aspx 16) Sage Group Plc 2011,Edition and Pricing, viewed 23th September 2013, <http://www.sagecrm.com/australia/editions-pricing/> 17) Sage Group Plc 2011,Sagw CRM support,viewed 24th September 2013, http://www.sagecrm.com/united_states/support/ 18) Volusion, (2013), Credit card processing for ecommerce sites, http://www.volusion.com/p://www.sageasiapac.com/sagecrmcloud/SageCRMv7.1cloud
_brochure.pdf>
