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BUS 322 – Organizational Behavior

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COURSE DESCRIPTION

Presents the fundamental concepts of organizational behavior. Emphasizes the human problems and behaviors in organizations and methods of dealing with these problems. Focuses on motivation, informal groups, power and politics, communication, ethics, conflict resolution, employment laws, technology and

people, and managing change.

INSTRUCTIONAL MATERIALS

Required Resources

Nelson, D. L., & Quick, J. C. (2013). Organizational behavior: ORGB3 (3rd ed.). Mason, OH: Cengage.

Supplemental Resources

Adler, P., Hecksher, C., & Prusak, L. (2011). Building a Collaborative Enterprise. Harvard Business Review, 89(7/8), 94-101.

Collins, J. (2001). Good to great: Why some companies make the leap…and others don’t. Harper Collins

Publishers: New York. Kotter, J. (1996). Leading change. Harvard Business School Press: Boston. Pentland, A. (2012). The New Science of Building Great Teams. Harvard Business Review, 90(4), 60-70. Spreitzer, G., & Porath, C. (2012). Creating Sustainable Performance. Harvard Business Review, 90(1/2),

92-99.

COURSE LEARNING OUTCOMES

1. Evaluate human behavior in organizations and the forces shaping the behavior.

2. Analyze individual differences within organizations and their impact on organizational behavior.

3. Determine how best to apply motivational theories to improve work behavior and performance.

4. Analyze the issues related to workplace stress, including responses, consequences, and preventative management of stress.

5. Make recommendations for improving the communication process within organizations through traditional communication methods and technology.

6. Evaluate the critical elements of groups and works teams, including group behavior, development, and decision making.

7. Examine traditional, contemporary, and emerging leadership theories and their related impact on organizational performance.

8. Analyze the causes of conflict, consequences, and resolutions to group conflict within organizations.

9. Examine traditional and contemporary approaches to job design, and organizational structure, and the related impact to organizational performance.

10. Analyze the facets of organization culture, including the influences and functions, challenges related to changing the culture, and the impact of culture on organizational performance.

11. Evaluate the stages of career management and the organizations’ versus individual roles in managing career paths.

12. Determine how best to leverage the forces for change, the change management process, and the related impact on organizational performance.

BUS 322 – Organizational Behavior

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13. Use technology and information resources to research issues in organizational behavior.

14. Write clearly and concisely about organizational behavior using proper writing mechanics.

WEEKLY COURSE SCHEDULE

The standard requirement for a 4.5 credit hour course is for students to spend 13.5 hours in weekly work. This includes preparation, activities, and evaluation regardless of delivery mode.

Week Preparation, Activities, and Evaluation Points

1 Preparation

 Reading(s)

o Chapter 1: Organizational Behavior and Opportunity

o Chapter 2: Challenges for Managers

 Video

o Watch the video titled “Holden Outerwear”, (5 min 28 s), located in the course shell (Chapter 1). Be prepared to discuss.

Activities

 Discussions

Evaluation

 None

2 Preparation

 Reading(s)

o Chapter 3: Personality, Perception, and Attribution

o Chapter 4: Attitudes, Emotions, and Ethics

 e-Activity

o Use the Internet of the Strayer Library to research an organization that has dealt with significant ethical issues in the last year. Be prepared to discuss.

Activities

 Discussions

Evaluation

 Quiz 1: Chapters 1 and 2

3 Preparation

 Reading(s)

o Chapter 5: Motivation at Work

o Chapter 6: Learning and Performance Management

Activities

 Discussions

Evaluation

 Quiz 2: Chapters 3 and 4

 Assignment 1: Organizational Environment

100

4 Preparation

BUS 322 – Organizational Behavior

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 Reading(s)

o Chapter 7: Stress and Well-Being at Work

o Chapter 8: Communication

 Video

o Watch the video titled “Plant Fantasies”, (7 min 16 s), located in the course shell (Chapter 8). Be prepared to discuss.

 e-Activity

o Use the Internet or the Strayer Library to research levels of stress today compared to that of your parents’ generation. Be prepared to discuss.

Activities

 Discussions

Evaluation

 Quiz 3: Chapters 5 and 6

5 Preparation

 Reading(s)

o Chapter 9: Work Teams and Groups

o Chapter 10: Decision Making by Individuals and Groups

Activities

 Discussions

Evaluation

 Quiz 4: Chapters 7 and 8

 Assignment 2: Motivation and Performance

100

6 Preparation

 Reading(s)

o Chapter 11: Power and Political Behavior

o Chapter 12: Leadership and Followership

 Video

o Watch the video titled “Camp Bow Wow”, (6 min 37 s), located in the course shell (Chapter 12). Be prepared to discuss.

Activities

 Discussions

Evaluation

 Quiz 5: Chapters 9 and 10

7 Preparation

 Reading(s)

o Chapter 13: Conflict and Negotiation

 Video

o Watch the video titled “Barcelona Restaurant Group – The Evolution of Management Thinking”, (7 min 01 s), located in the course shell (Chapter 13). Be prepared to discuss.

Activities

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 Discussions

Evaluation

 Quiz 6: Chapters 11 and 12

8 Preparation

 Reading(s)

o Chapter 14: Jobs and the Design of Work

o Chapter 15: Organizational Design and Structure

Activities

 Discussions

Evaluation

 Quiz 7: Chapter 13

 Assignment 3: Leadership, Teambuilding, and Communication

250

9 Preparation

 Reading(s)

o Chapter 16: Organizational Culture

o Chapter 17: Career Management

 e-Activity

o Use the Internet or the Strayer Library to research the organizational culture of a company for which you would like to work. Be prepared to discuss.

Activities

 Discussions

Evaluation

 Quiz 8: Chapters 14 and 15

10 Preparation

 Reading(s)

o Chapter 18: Managing Change

Activities

 Discussions

Evaluation

 Quiz 9: Chapters 16 and 17

11 Preparation

 Reading(s): None

Activities

 Discussions

Evaluation

 Quiz 10: Chapter 18

BUS 322 – Organizational Behavior

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GRADING SCALE – UNDERGRADUATE

Assignment Total Points % of

Grade

Quizzes (open book with a 1-hour time limit per chapter)

(18 chapters, 15 questions each, worth 3 points apiece)

810 54%

Assignment 1: Organizational Environment 100 7%

Assignment 2: Motivation and Performance Management 100 7%

Assignment 3: Leadership, Teambuilding, and Communication 250 17%

Participation (22 discussions worth 10 points apiece) 220 15%

Total 1,480 100%

Points Percentage Grade

1,332 – 1,480 90% – 100% A

1,184 – 1,331 80% – 89% B

1,036 – 1,183 70% – 79% C

888 – 1,035 60% – 69% D

Below 888 Below 60% F

BUS 322 – Assignments and Rubrics

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Assignment 1: Organizational Environment

Due Week 3 and worth 100 points

Choose a company in Fortune Magazine’s List of Best Places to Work located at http://money.cnn.com/magazines/fortune/best-companies/. Choose a company in your state or a company that you would consider working for. Visit the company’s Website and other sources for information about how your selected company manages organizational behavior.

Write a 4-6 page paper in which you:

1. Discuss the driving forces that shape the organizational environment of the company you selected. Include competing in a global environment, workforce diversity, ethics and character, and technological innovation.

2. Examine the organization’s specific practices or policies and the influence of these practices on individual and organizational outcomes.

3. Determine which practices related to work attitudes in U.S. organizations are most strongly affected by diversity and how those affects could be addressed.

4. Use at least three (3) quality references. Note: Wikipedia and other Websites do not quality as academic resources.

Your assignment must follow these formatting requirements:

 Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format. Check with your professor for any additional instructions.

 Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

 Evaluate human behavior in organizations and the forces shaping the behavior.

 Analyze individual differences within organizations and their impact on organizational behavior.

 Use technology and information resources to research issues in organizational behavior and leadership.

 Write clearly and concisely about organizational behavior using proper writing mechanics.

Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following rubric.

Points: 100 Assignment 1: Organizational Environment

Criteria Unacceptable

Below 60% F

Meets Minimum

Expectations

60-69% D

Fair

70-79% C

Proficient

80-89% B

Exemplary

90-100% A

1. Discuss the driving forces that shape the organizational environment of the company you selected. Include competing in a

Did not submit or incompletely discussed the driving forces that shape the organizational

Insufficiently discussed the driving forces that shape the organizational environment of

Partially discussed the driving forces that shape the organizational environment of

Satisfactorily discussed the driving forces that shape the organizational environment of

Thoroughly discussed the driving forces that shape the organizational environment of

http://money.cnn.com/magazines/fortune/best-companies/

BUS 322 – Assignments and Rubrics

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global environment, workforce diversity, ethics and character, and technological innovation.

Weight: 30%

environment of the company you selected.

the company you selected.

2. Examine the organization’s specific practices or policies and the influence of these practices on individual and organizational outcomes.

Weight: 30%

Did not submit or incompletely examined the organization’s specific practices or policies and the influence of these practices on individual and organizational outcomes.

Insufficiently examined the organization’s specific practices or policies and the influence of these practices on individual and organizational outcomes.

Partially examined the organization’s specific practices or policies and the influence of these practices on individual and organizational outcomes.

Satisfactorily examined the organization’s specific practices or policies and the influence of these practices on individual and organizational outcomes.

Thoroughly examined the organization’s specific practices or policies and the influence of these practices on individual and organizational outcomes.

3. Determine which practices related to work attitudes in U.S. organizations are most strongly affected by diversity and how those affects could be addressed.

Weight: 30%

Did not submit or incompletely determined which practices related to work attitudes in U.S. organizations are most strongly affected by diversity and how those affects could be addressed.

Insufficiently determined which practices related to work attitudes in U.S. organizations are most strongly affected by diversity and how those affects could be addressed.

Partially determined which practices related to work attitudes in U.S. organizations are most strongly affected by diversity and how those affects could be addressed.

Satisfactorily determined which practices related to work attitudes in U.S. organizations are most strongly affected by diversity and how those affects could be addressed.

Thoroughly determined which practices related to work attitudes in U.S. organizations are most strongly affected by diversity and how those affects could be addressed.

4. Clarity, writing mechanics, and formatting requirements

Weight: 10%

More than 8 errors present

7-8 errors present

5-6 errors present

3-4 errors present

0-2 errors present

BUS 322 – Assignments and Rubrics

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Assignment 2: Motivation and Performance Management

Due Week 5 and worth 100 points

For this assignment, use the same company you researched in Assignment 1.

Write a 2-3 page paper in which you:

1. Compare the difference between job satisfaction and organizational commitment. Determine which is more strongly related to performance for your selected company.

2. Apply motivational theory and performance management principles to evaluate the company as a potential employer.

Your assignment must follow these formatting requirements:

The specific course learning outcomes associated with this assignment are:

 Analyze motivational theories and their impact on work behavior and performance.

 Use technology and information resources to research issues in organizational behavior and leadership.

 Write clearly and concisely about organizational behavior using proper writing mechanics.

Grading for this assignment will be based on answer quality, logic/organization of the paper, and language and writing skills, using the following rubric.

Points: 100 Assignment 2: Motivation and Performance Management

Criteria Unacceptable

Below 60% F

Meets Minimum

Expectations

60-69% D

Fair

70-79% C

Proficient

80-89% B

Exemplary

90-100% A

1. Determine how both job satisfaction and organizational commitment relate to employee performance at your selected company.

Weight: 45%

Did not submit or incompletely determined how both job satisfaction and organizational commitment relate to employee performance at your selected company.

Insufficiently determined how both job satisfaction and organizational commitment relate to employee performance at your selected company.

Partially determined how both job satisfaction and organizational commitment relate to employee performance at your selected company.

Satisfactorily determined how both job satisfaction and organizational commitment relate to employee performance at your selected company.

Thoroughly determined how both job satisfaction and organizational commitment relate to performance at your selected company.

2. Evaluate your selected company in light of both motivational theory and performance

Did not submit or incompletely evaluated your selected company in light

Insufficiently evaluated your selected company in light of both

Partially evaluated your selected company in light of both

Satisfactorily evaluated your selected company in light of both

Thoroughly evaluated your selected company in light of both

BUS 322 – Assignments and Rubrics

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management principles to determine if it is a place you would like to work.

Weight: 45%

of both motivational theory and performance management principles to determine if it is a place you would like to work.

motivational theory and performance management principles to determine if it is a place you would like to work.

3. Clarity, writing mechanics, and formatting requirements

Weight: 10%

More than 8 errors present

7-8 errors present

5-6 errors present

3-4 errors present

0-2 errors present

BUS 322 – Assignments and Rubrics

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Assignment 3: Leadership, Teambuilding, and Communication

Due Week 8 and worth 250 points

Use the Internet or the Strayer Library to research a company for which you would like to work (or your current company if you are already employed).

Write a six to eight (6-8) page paper in which you:

1. Examine traditional, contemporary, and emerging leadership theories and interpersonal forms of power. Create a profile of the ideal leader for the company you researched in which you describe the most appropriate leadership characteristics in terms of leadership style and interpersonal forms of power; and how these characteristics impact organizational performance.

2. Based on your research, analyze the organizational stressors (e.g., task demands, role demands, physical demands, and interpersonal demands) to determine their likely impact on organizational performance as well as how those stressors could be addressed.

3. Analyze critical elements for effective group and work team performance to determine the steps you would take to develop an effective team or work group within the company you researched.

4. Identify potential sources of conflict within the group or work team. Evaluate the five (5) conflict management styles (e.g., competing, collaborating, compromising, avoiding, accommodating) and explain which style of conflict management is most appropriate for the potential sources of conflict described above.

5. Determine potential barriers to communication, how these barriers may impact group and work team performance, and two (2) recommendations for addressing them.

6. Use at least three (3) quality references. Note: Wikipedia and other Websites do not quality as academic resources.

Your assignment must follow these formatting requirements:

 Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; references must follow APA or school-specific format. Check with your professor for any additional instructions.

The specific course learning outcomes associated with this assignment are:

 Analyze the issues related to workplace stress, including responses, consequences, and preventative management of stress.

 Analyze the communication process within organizations through traditional communication methods and technology.

 Evaluate the critical elements of groups and works teams, including group behavior, development, and decision making.

 Examine traditional, contemporary, and emerging leadership theories and their related impact on organizational performance.

 Analyze the causes of conflict, consequences, and resolutions to group conflict within organizations.

 Use technology and information resources to research issues in organizational behavior and leadership.

 Write clearly and concisely about organizational behavior using proper writing mechanics.

BUS 322 – Assignments and Rubrics

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Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric.

Points: 250 Assignment 3: Leadership, Teambuilding and Communication

Criteria Unacceptable

Below 60% F

Meets Minimum

Expectations

60-69% D

Fair

70-79% C

Proficient

80-89% B

Exemplary

90-100% A

Weight: 15%

Did not submit or incompletely examined traditional, contemporary, and emerging leadership theories and interpersonal forms of power. Incompletely created a profile of the ideal leader for the company you researched in which you describe the most appropriate leadership characteristics in terms of leadership style and interpersonal forms of power; and how these characteristics impact organizational performance.

Insufficiently examined traditional, contemporary, and emerging leadership theories and interpersonal forms of power. Insufficiently created a profile of the ideal leader for the company you researched in which you describe the most appropriate leadership characteristics in terms of leadership style and interpersonal forms of power; and how these characteristics impact organizational performance.

Partially examined traditional, contemporary, and emerging leadership theories and interpersonal forms of power. Partially created a profile of the ideal leader for the company you researched in which you describe the most appropriate leadership characteristics in terms of leadership style and interpersonal forms of power; and how these characteristics impact organizational performance.

Satisfactorily examined traditional, contemporary, and emerging leadership theories and interpersonal forms of power. Satisfactorily created a profile of the ideal leader for the company you researched in which you describe the most appropriate leadership characteristics in terms of leadership style and interpersonal forms of power; and how these characteristics impact organizational performance.

Thoroughly examined traditional, contemporary, and emerging leadership theories and interpersonal forms of power. Thoroughly created a profile of the ideal leader for the company you researched in which you describe the most appropriate leadership characteristics in terms of leadership style and interpersonal forms of power; and how these characteristics impact organizational performance.

Did not submit or incompletely analyzed the organizational stressors (e.g., task demands, role demands, physical demands, and interpersonal demands) to determine their likely impact on organizational performance as well as how those stressors could be addressed.

Insufficiently analyzed the organizational stressors (e.g., task demands, role demands, physical demands, and interpersonal demands) to determine their likely impact on organizational performance as well as how those stressors could be addressed.

Partially analyzed the organizational stressors (e.g., task demands, role demands, physical demands, and interpersonal demands) to determine their likely impact on organizational performance as well as how those stressors could be addressed.

Satisfactorily analyzed the organizational stressors (e.g., task demands, role demands, physical demands, and interpersonal demands) to determine their likely impact on organizational performance as well as how those stressors could be addressed.

Thoroughly analyzed the organizational stressors (e.g., task demands, role demands, physical demands, and interpersonal demands) to determine their likely impact on organizational performance as well as how those stressors could be addressed.

BUS 322 – Assignments and Rubrics

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Weight: 15%

3. Analyze critical elements for effective group and work team performance to determine the steps you would take to develop an effective team or work group within the company you researched.

Weight: 20%

Did not submit or incompletely analyzed critical elements for effective group and work team performance to determine the steps you would take to develop an effective team or work group within the company you researched.

Insufficiently analyzed critical elements for effective group and work team performance to determine the steps you would take to develop an effective team or work group within the company you researched.

Partially analyzed critical elements for effective group and work team performance to determine the steps you would take to develop an effective team or work group within the company you researched.

Satisfactorily analyzed critical elements for effective group and work team performance to determine the steps you would take to develop an effective team or work group within the company you researched.

Thoroughly analyzed critical elements for effective group and work team performance to determine the steps you would take to develop an effective team or work group within the company you researched.

Weight: 15%

Did not submit or incompletely identified potential sources of conflict within the group or work team. Incompletely evaluated the five (5) conflict management styles (e.g., competing, collaborating, compromising, avoiding, accommodating) and incompletely explained which style of conflict management is most appropriate for the potential sources of conflict described above.

Insufficiently identified potential sources of conflict within the group or work team. Insufficiently evaluated the five (5) conflict management styles (e.g., competing, collaborating, compromising, avoiding, accommodating) and insufficiently explained which style of conflict management is most appropriate for the potential sources of conflict described above.

Partially identified potential sources of conflict within the group or work team. Partially evaluated the five (5) conflict management styles (e.g., competing, collaborating, compromising, avoiding, accommodating) and partially explained which style of conflict management is most appropriate for the potential sources of conflict described above.

Satisfactorily identified potential sources of conflict within the group or work team. Satisfactorily evaluated the five (5) conflict management styles (e.g., competing, collaborating, compromising, avoiding, accommodating) and satisfactorily explained which style of conflict management is most appropriate for the potential sources of conflict described above.

Thoroughly identified potential sources of conflict within the group or work team. Thoroughly evaluated the five (5) conflict management styles (e.g., competing, collaborating, compromising, avoiding, accommodating) and thoroughly explained which style of conflict management is most appropriate for the potential sources of conflict described above.

5. Determine potential barriers to communication, how these barriers may impact group and work team performance, and two (2) recommendation s for addressing them.

Weight: 20%

Did not submit or incompletely determined potential barriers to communication, how these barriers may impact group and work team performance, and two (2) recommendation s for addressing them.

Insufficiently determined potential barriers to communication, how these barriers may impact group and work team performance, and two (2) recommendation s for addressing them.

Partially determined potential barriers to communication, how these barriers may impact group and work team performance, and two (2) recommendation s for addressing them.

Satisfactorily determined potential barriers to communication, how these barriers may impact group and work team performance, and two (2) recommendation s for addressing them.

Thoroughly determined potential barriers to communication, how these barriers may impact group and work team performance, and two (2) recommendation s for addressing them.

6. 3 references No references Does not meet Does not meet Meets number of Exceeds number

BUS 322 – Assignments and Rubrics

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Weight: 5% provided the required number of references; all references poor quality choices.

the required number of references; some references poor quality choices.

required references; all references high quality choices.

of required references; all references high quality choices.

7. Clarity, writing mechanics, and formatting requirements

Weight: 10%

More than 8 errors present

7-8 errors present

5-6 errors present

3-4 errors present

0-2 errors present

BUS 322 – Student Notes

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Weekly Course Schedule

The purpose of the course schedule is to give you, at a glance, the required preparation, activities, and evaluation components of your course. For more information about your course, whether on-ground or online, access your online course shell.

The expectations for a 4.5 credit hour course are for students to spend 13.5 hours in weekly work. This time estimate includes preparation, activities, and evaluation regardless of the delivery mode.

Instructional Materials

In order to be fully prepared, obtain a copy of the required textbooks and other instructional materials prior to the first day of class. When available, Strayer University provides a link to the first three (3) chapters of your textbook(s) in eBook format. Check your online course shell for availability.

Review the online course shell or check with your professor to determine whether Internet-based assignments and activities are used in this course.

Strayer students are encouraged to purchase their course materials through our designated Strayer Bookstore. http://www.strayerbookstore.com If a lab is required for the course, the Strayer Bookstore is the only vendor that sells the correct registration code so that Strayer students may access labs successfully.

Discussions

Students taking this course online are required to post their discussions to a weekly thread in the online course shell. To earn full credit in an online threaded discussion, students must have a total of 3 posts per discussion thread. Additionally, the posts must be made on two different days during the week. Please note: Material in the online class will be made available on the previous Thursday. As it is always possible that students could lose their work due to unforeseen circumstances, it is a best practice to routinely save a working draft in a separate file before posting in the course discussion area. Professors hold discussions during class time for on-ground students. Check with your professor if any additional discussion participation is required in the online course shell outside of class hours.

Tests

Tests (quizzes, midterm and final exams, essay exams, lab tests, etc.) are available for student access and completion through the online course shell. Check the online course shell to determine how you are expected to take the tests.

 Online students are to complete the test by Monday 9:00 a.m. Details regarding due dates are posted in the Blackboard Calendar tool.

 On-ground students are to complete the tests after the material is covered and before the next class session.

Assignments

A standardized performance grading rubric is a tool your professor will use to evaluate your written assignments. Review the rubric before submitting assignments that have grading rubrics associated with them to ensure you have met the performance criteria stated on the rubric.

Grades are based on individual effort. There is no group grading; however, working in groups in the online or on-ground classroom is acceptable.

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BUS 322 – Student Notes

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Assignments for online students are always submitted through the online course shell. On-ground professors will inform students on how to submit assignments, whether in paper format or through the online course shell.

Resources

The Resource Center navigation button in the online course shell contains helpful links. Strayer University Library Resources are available here as well as other important information. You should review this area to find resources and answers to common questions.

Technical support is available for the following:

 For technical questions, please contact Strayer Online Technical Support by logging in to your

iCampus account at https://icampus.strayer.edu/login and submitting a case under “Student

Center,” then “Submit Help Ticket.” If you are unable to log in to your iCampus account, please

contact Technical Support via phone at (877) 642-2999.

 For concerns with your class, please access the Solution Center by logging in to your iCampus

account at https://icampus.strayer.edu/login and submitting a case under “Student Center,” then

“Submit Help Ticket.” If you are unable to log in to your iCampus account, please contact the IT

Help Desk at (866) 610-8123 or at mailto:[email protected].

TurnItIn.com is an optional online tool to assess the originality of student written work. Check with your professor for access and use instructions.

The Strayer Policies link on the navigation bar in the online course shell contains academic policies. It is important that students be aware of these policies

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