Senior Project

Senior Project Progress Report

Melonie Lindsey

HCA 459

Vicki Sowle

June 2, 2014

Topic:

The topic that I selected for my senior project was “challenges of employee recruitment and retention of health care professionals”. I chose this topic because it is a growing problem among the healthcare institutions. The professionals who are capable of delivering best efforts in health care institutions are less in number and the opportunities that they have in this modern world are a lot. The human resources department of health care institutions adapt many modern ways to overcome these challenges. It is very interesting to understand such modern methods of human resources department for employee retention. At the same time, it’s interesting to visualize how the employees react to the actions performed by the human resources department of such healthcare institutions. In case the human resources department is unable to retain their employees irrespective of the hard measures taken by them, the backup plans executed by them in such cases are also worth studying.

Organization Specific Rationale:

New York Presbyterian is the health care organisation that I have selected for my senior project. This health care organisation is one of the top medical service providers in US. They have won several awards for maintaining good quality in delivering the health care services. The latest award that they have won is the “Energy Star Award” from EPA. This health care organisation offers a wide variety of medical services for their patients. The staff of this organisation is highly capable of delivering the best results. (http://nyp.org/, n.d.)

There are several challenges and opportunities that impact the balance between the health care costs for this organisation. Although NYP (New York Presbyterian) is a known name in medical field, it has to enforce several strict measures to control the cost and maintain steady income. The services offered by NYP are high class services so it’s not necessary that all the insurance plans cover it. Therefore only a specific category of patients can afford to have a treatment from this hospital. The running cost of the medical equipment installed in this hospital is also very high therefore the government aides are often necessary for this hospital. The salaries of the staff (including doctors) is also a major expense for the organisation.

NYP does not compromise with the quality of the health care services. Although the cost is directly proportional to the quality, the organisation manages its cost in such a way that the reputation of the hospital is never at stake. The multiple awards that are received by NYP is a result of the consistent reputation of the hospital is never at stake. The multiple awards that are received by NYP is a result of the consistent quality delivery. (http://nyp.org/services/index.html, n.d.)

Training:

The intended audience for this training can include the representatives from the health care department of the government, the reporters from the media, the representatives of the NGOs and the volunteers from the public. The learning outcomes for the intended audience are as follows:-

· The representatives from the health care department of the government can understand how the financial aides provided by the government are being utilized by NYP

· The reports can spread awareness among the general public about the emerging medical facilities available in the country

· The representatives of the NGOs can ensure that the facilities offered by NYP can reach those people who need them the most

This training program will provide sufficient information to the audience so that they can visualize the challenges under which NYP has to operate on day to day basic. The way in which quality of service being maintained by NYP is exceptionally remarkable therefore the audience must know how NYP manages to delivery with consistency.

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